CHANEL

Reviews

• AW

  Allison Warenik-Queenan

  4 days ago
  4.0
  It's fine for a temporary space. Looking forward to the new renovated Soho store. Merchandise is limited, but you can find some things, depending on the day. All of the staff is truly great. There is usually a line and a wait to first get inside, and then another wait to get an associate assigned to you. Plan for that, especially on a weekend. But they are really good about proactively offering refreshments. Husband/boyfriend seating is limited, as it's a temp store, so your card carrying daddy should plan to stand.
• YL

  Yelena L

  6 days ago
  1.0
  This is a small boutique with a very small and selective selection of items. I came in here on a day after work with a chanel boutique gift card that was given to me as a present for my birthday by a colleague. I bought a Chanel perfume with it retailing $130 and was a very easy costumer. I already knew what I wanted. To be completly honest, the attention given to me was very poor. When it came to any samples or anything complimentary they gave me 1 small male’s cologne sample when I’m a woman buying a woman’s fragrance. What I also felt off about was the lady tending to me took me to the back of the store behind a curtain to check me out. It just felt sad Even though I used a gift card and bought a perfume, it shouldn’t discourage me from being treated as any other customer. I never got this treatment in other shops or department stores, I just truly expected something more professional at a Chanel boutique.
• DL

  Daniela L

  May 3, 2026
  1.0
  Refused me entrance because they said they were done for the night. 2 minutes later they let 2 white women in. Racism should not be allowed! Black Lives Matter!!
• SA

  Sarah Assouel

  Apr 26, 2026
  1.0
  Poor customer service. Had an appointment, told them exactly what I wanted (which they had in stock), they told me to look around and someone would come assist me. People walked in without appointments and got helped right away. No one came to me after minutes of strolling. Bought the shoes from Neiman Marcus sales associate instead.
• PR

  Paula Rubello

  Apr 13, 2026
  1.0
  Horrible customer service. Had an appointment, they told me to look around and someone would come assist me. Meanwhile, people are walking in without an appointment and getting helped right away. Decided to leave after 20 minutes of not receiving any assistance. Went to Bergdorf Goodman instead and received much better service and found what I wanted.

Frequently Asked Questions About CHANEL