Bucherer 1888

Reviews

• JK

  Joseph Kolesar

  Jul 2, 2026
  5.0
  We couldn’t recommend Bucherer TimeMachine more! My wife had been looking around for a while for her dream Rolex Datejust, and we were so excited when we finally got the call just before her 30th birthday. Aldo was absolutely incredible throughout the entire process. He was incredibly informative, helpful, and made the whole buying experience feel special and seamless. If you go to Bucherer, definitely ask for Aldo—he’s the best!
• SE

  Stephanie Espinal

  Jun 30, 2026
  5.0
  I had an outstanding experience working with Jenny. From start to finish, she was professional, knowledgeable, and incredibly attentive throughout the entire process of helping me acquire my 2026 Datejust. She kept me informed every step of the way, answered all of my questions promptly. Jenny's dedication, honesty, and exceptional customer service truly exceeded my expectations. She went above and beyond to ensure everything was handled perfectly, and I genuinely appreciate the time and effort she invested in making this happen. Thank you, Jenny, for your professionalism, patience, and commitment to providing such an outstanding experience. I couldn't be happier with my new Datejust, and I highly recommend working with you to anyone looking for first-class service.
• PN

  Paule Nishimura

  Jun 29, 2026
  5.0
  One Year Later A year ago, I walked into Bucherer | Tourneau on 57th Street wearing a tank top and shorts, convinced I’d be judged before anyone spoke to me. Instead, Rami Riman treated me with something far more memorable than exclusivity: respect. He introduced me to a Rolex Datejust 41 with champagne dial, fluted bezel, Oyster bracelet. I thought I was buying my first Rolex. What I didn’t realize was that I was about to change my definition of luxury. I intentionally waited a full year before writing this because first impressions are easy. Lasting impressions are earned. After wearing this watch every day, what impresses me isn’t the prestige—it’s the consistency. It asks for nothing. It simply performs, day after day, with a level of refinement that reveals itself slowly rather than all at once. Over the past year, I’ve asked other Rolex owners the same question: “What do you think after living with yours?” And they all say the same thing: they appreciate it more today than when they bought it. Now I understand why. This watch quietly changed the way I evaluate everything else. Products. Businesses. Even my own work. Luxury, I’ve learned, isn’t about owning something expensive. It’s about living with something so well made that it raises your standard for everything around it. One year later, that’s what I value most. Thank you, Rami, for making my first Rolex experience one worth remembering. I look forward to my next timepiece! Paule
• AC

  Anthony Caban

  Jun 28, 2026
  5.0
  I had another outstanding experience thanks to Jenny! She helped me acquire my second Submariner, and I couldn't be happier with the entire process. From the moment I walked into the store, Jenny and the rest of the staff made me feel genuinely welcomed and valued. Their professionalism, knowledge, and friendly attitude made the experience enjoyable from start to finish. Jenny went above and beyond to ensure everything was perfect, and her excellent customer service is the reason I'll continue coming back. Purchasing a Rolex is a special experience, and she made it even more memorable. I highly recommend Jenny and the entire team to anyone looking for exceptional service. I'll definitely be recommending them to all of my family and friends. Thank you again for making my second Submariner purchase such an amazing experience!
• AH

  Andy H

  Jun 27, 2026
  2.0
  I went into this Bucherer location in June 2025 and created a profile for a couple Rolex models that are not in high demand. After 7 months of zero follow up and unreturned calls, I stopped into the location in January 2026 to follow up. Another sales associate told me the original individual I worked with is no longer with the company. He told me he’d take care of me, it’s now almost 6 months later, 13 total months and I still haven’t received a watch, along with my emails and calls going unanswered. To make things even more challenging I came to find out the original sales associate actually never set a profile up for me and I had to go through that process all over again. I’m not in the business of putting peoples names out on negative reviews since their jobs are their livelihood, but I’m beyond disappointed, especially since Rolex purchased Bucherer. I’ve been in many ADs across the country and never experienced such poor and disappointing service. There are other locations throughout the city, maybe they’re better.