Bucherer 1888

Reviews

• UL

  Uliana Linkova

  6 days ago
  1.0
  I am writing on behalf of my boss and his wife, who visited this location expecting professional service. They were promised a 15-minute wait for the Rolex manager, Stephanie. In reality, were left waiting for over 90 minutes — six times longer than promised. No updates. No apology. No appearance from Stephanie at all. Just complete disrespect for people's time. This is not a luxury experience. This is incompetence at the highest level. If you cannot manage a simple 15-minute window, do not make the promise. My boss and his wife will never return. Neither should you.
• PR

  Patrick van Rosendaal

  May 12, 2026
  5.0
  Carlos made this experience truly unforgettable for our family. From the very first moment we met, he was incredibly attentive, patient, and an absolute pleasure to work with. What stood out most was how kind he was with our kids — taking the time to explain everything, helping wherever needed, and making everyone feel comfortable and welcome. But most importantly, he made my wife feel truly special. This was a very important family milestone for us, and Carlos went above and beyond to make it perfect. Even though the store was officially closed, he still took the time to accommodate us without ever making us feel rushed. That level of care and personal attention is rare these days. We will never forget this experience. Thank you again, Carlos, for turning such an important moment for our family into a beautiful memory.
• RN

  Rick Navarro

  May 12, 2026
  5.0
  Dionna has provided an amazing experience every time my wife and I have visited the boutique. She’s professional, welcoming, knowledgeable, and truly makes the process enjoyable from start to finish. We’ve now purchased four timepieces through her, and every experience has felt personal and memorable. She takes the time to understand what her clients are looking for and always makes us feel valued. We truly appreciate the relationship she’s built with us and look forward to continuing to work with her in the future. Thank you again for all your help and hospitality.
• DF

  Daniel Fu

  May 8, 2026
  5.0
  I came in a couple of months back to inquire for a set of watches for a wedding gift and met with Eric Barsky. The location itself is beautiful and everyone has always been welcoming. Eric Barsky is always professional and kept me up to date that I wasn’t forgotten about. I’ve worked with Wempe a couple blocks over for 15 years and although have made many purchases with them I must admit Eric’s service has been better and more consistent. Eric reached out on a Wednesday and I was able to pick up the watch on Thursday afternoon. Pick up process was just as pleasant as my first interaction months ago. I’m looking forward for Eric to reach out so I can pick up the second time piece for my brother in law but have no thoughts Eric and team will do their best. Thank you Eric & team and Bucherer for helping!
• RJ

  Raphael Javaheri

  Apr 26, 2026
  1.0
  RELUCTANTLY 1 Star, ZERO would be more accurate! Bucherer 1888 on 57th Street is one of the most beautiful and impressive multi-brand watch stores in New York, and I will say that the ladies at the entrance were very polite, warm, and welcoming. Unfortunately, our experience at the Rolex section was completely ruined by the salesman, Romy. His attitude was shockingly rude, snobbish, dismissive, and unprofessional. He rolled his eyes when we asked questions, acted as if we were bothering him, and showed absolutely no sense of hospitality or customer service. For a store representing brands like Rolex, Patek Philippe, AP, and other world-class watchmakers, this kind of behavior is unacceptable. Clients walk into a store like Bucherer expecting knowledge, respect, and professionalism — not arrogance and attitude. What made it even worse was that after our disappointing experience, we went downstairs to the certified pre-owned section and overheard another classy couple looking at Patek Philippe Nautilus watches also discussing the same salesman’s terrible attitude. Clearly, this was not an isolated impression. I travel from Los Angeles and always look forward to visiting fine watch stores in New York. A visit to Bucherer should feel special. Instead, Romy made the experience unpleasant and disappointing. The bigger question is how management allows someone with this attitude to represent such an important luxury retail environment. Luxury retail is about more than expensive watches. It is about respect, service, trust, and making clients feel welcome. If someone carries that level of arrogance and dismissiveness, they should not be working in customer-facing luxury sales. Very disappointing experience. I expected much better from Bucherer.