Customer service was not up to par. Visited the store on May 4 at around 7:30pm. Made the mistake of asking a male associate (Asian male) for help of where female shorts were and he pointed to places then said “I’m sorry I can’t help much more.“ Then focuses on folding.
Is folding more important than making sales? Or at least asking another associate for assistance. He did not even tell me the difference between the shorts he pointed out. I wasted my time walking around the store some more. Don’t spend your money somewhere you’re not valued as a customer.
Definitely influenced me not wanting to buy anything. You walk around an empty store and nobody asks if you need help. You only get greeted when you enter and leave.
The Aerie workers are more easy-going and friendly. However, as a sales associate you should be at least asking what kind or shorts and know the differences between them and their location. Do better.
AM
Aria Martinelli
May 3, 2026
5.0
I want to shout out Kami who made my time at Aerie lovely. She was so kind and helpful. She has glowing energy - anyone will be lucky to work with her. Thanks Kami:) I will be back!
SS
Shauna Stamm
Apr 29, 2026
5.0
Marlena is so incredible. I recognized her from when I shopped at the times square store and she’s the reason I came back to aerie again! always makes me feel comfortable and moving forward I will definitely be visiting aerie for any of my comfy clothes needs. please give her her flowers !!! thank you so much!!!!
AA
abu
Apr 23, 2026
5.0
Had an amazing experience here! Kamilla was really nice and super helpful, and made shopping here effortless. The store was clean and organized too. I’d definitely come back!
DT
Daniela Tiramisù
Apr 5, 2026
1.0
ILLEGAL RACIAL PROFILING AT THIS LOCATION. THEY SEND EMPLOYEES AROUND TO FOLLOW MINORITY SHOPPERS THEN RUN UP TO THE DOOR AS THEY'RE EXITING. THEN AS SOON AS WE LEFT THE GUY WALKED AWAY FROM THE DOOR AS SEVERAL WHITE SHOPPERS WERE EXITING. MIND YOU WE DID NOTHING SUSPICIOUS WHILE IN STORE EXCEPT GRAB THREE ITEMS AND PAY. THEY ARE DISGUSTING STAFF AT THIS LOCATION.
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