ALO

Reviews

• MP

  Morgan Pew

  Sep 25, 2026
  5.0
  I was hesitant to shop at Alo because of the influencer led campaigns spurring weariness of yet another new trend that spews out poor quality clothes for ridiculous prices all while made in poor worker conditions. I was pleased to find out Alo is anything but this; They care about quality and worker fair trade exchange. But what most stood out to me is how they are not doing the gate keep-y marketing strategy to combat the hyper production having this residue of exhaust due to the inflation of many new fashion items come out nowadays.. cough cough the hoka mary jane drop.. cough cough.. anywho they do this by dropping a new novel color every two weeks (aside from the standard black and grey). This provides consistency for meeting consumer demands whilst still providing that novelty that people love, all while not stooping into novelty exhaust. Keep it up Alo! Hopefully you guys from a teal set hahaha. P.s. Rachel at this location is super sweet and friendly. She helped answer my questions and was the one who told me about this whole two week drop situation. Thanks Rachel!
• MB

  mimi b

  Sep 12, 2026
  1.0
  I was very disappointed with my experience with ALO. I work at the hospital located a few avenues from the ALO store on Third Avenue, where I made the original purchase on September 10. I purchased a pair of Acolade sweatpants for my son, and he used his hard-earned money to buy them for back to school. When we got home, we realized the sweatpants were too short. So, he needed to exchange the size small for a medium. I also want to make it very clear that the original sweatpants were completely unworn and still had the original tags attached. They had been neatly folded and placed back in the ALO shopping bag that was provided with the original purchase. Because the ALO location near Columbus Circle was closer to his home, I suggested that he go there to make the exchange. He went to that location, tried on the medium and it fit better. He then went to the register with the original sweatpants and the emailed receipt on his phone. Unfortunately, what should have been a simple exchange turned into a very disappointing experience. The sales associate at the register, a light-skinned woman, examined the sweatpants and determined that they were 'unsellable.' She refused to process the exchange. He was told that the matter could not be handled there. He was embarrassed and felt mistreated. He had worked hard for his money and was simply trying to exchange a pair of sweatpants that did not fit. With the original receipt available, I expected the situation to be handled with courtesy and professionalism. I have many friends and colleagues who support and wear the ALO brand, which makes this experience even more disappointing. I've heard stories about customers having disappointing experiences with other brands too; but, I never expected to compare ALO in this way. Honestly, I never expected to feel like I need to stop supporting the brand, but this scenario has made me question that. Customers who spend their hard-earned money deserve to be treated with respect, regardless of their age. and how situations like this are handled in its stores. A simple size exchange should not leave a customer feeling embarrassed, disrespected or mistreated.
• GK

  Gus Karageorge

  Aug 10, 2026
  1.0
  I simply don’t understand the complete lack of customer service. It boggles the mind.
• IP

  Isabella Parker

  Aug 6, 2026
  1.0
  I bought a workout dress from this Alo this week. When I got home I realized there was what looked like deodorant stains on it, so I decided to return it. When I went back, the sales associate said they could not accept it. Then the manager, named Tina, came over and said the same. She said there was “cat dander” on it and it was in “unsellable condition.” Mind you I do not have a cat. I told her more than 5 times I do not have any pets. She kept repeating that because my cat had been on it, and the cat’s dander was on the dress, they couldn’t take it back. Tina was nasty and demeaning. This was after being assaulted by the overwhelming girl at the front who screamed in my face “WELCOME TO ALO!” And proceeded to follow me around asking what I wanted. I will never be shopping at Alo again. This has never happened to me at Lulu or Vuori.
• SK

  Shonette Kingston

  Jul 31, 2026
  5.0
  Store was clean & organized. I found what I was looking for very quickly and was able to try it on. my overall experience was great. they had all the sizes I was looking for