Intimissimi

Reviews

• LR

  Lana Romanoff

  today
  1.0
  I don’t even know how to rate them, I feel I was a victim of a scam, ordered 9 pairs , received 1 pair in small paper envelope with no slip what actually included or any order details , envelope with Amazon logo , now since they have no customer service phone support I left with chatting with AI and waiting for their email. NEVER again. Be careful ordering online. Update: finally just received an email confirming my refund , I would NOT recommend to order online for USA customers.
• VA

  Vanessa A.P.

  Sep 3, 2026
  5.0
  I love this brand. It took awhile to find engaging staff members there, but that has changed in the last year or two. Chelsea is fantastic. She is easy to talk to and very helpful.
• VD

  Valeria Deminova

  Aug 1, 2026
  5.0
  Not sure why this location has such poor reviews. I had such a pleasant experience, the store was clean the staff was so friendly. Tyra was helping me she was so kind!! Thank you Intimissimi
• BH

  Bri Heu

  May 7, 2026
  5.0
  I caught myself with ripped tights and needed a new pair immediately for an event. The manager and associates helped me find tights and even gave me plastic gloves to put the tights to prevent ripping with my long nails! I changed into the new tights that very minute in the dressing room. This is girlhood!!!
• LB

  Luis Bernhard

  Apr 22, 2026
  1.0
  Expect significant frustration if you ever need to return an item—no matter how pristine or unworn it is. When I attempted a straightforward return, I was told the item “wasn’t on my receipt.” I have only made a single purchase from this store, so any discrepancy is clearly on their end, not mine. Instead of taking responsibility, they deflected. It didn’t stop there. When I tried to return the remaining items, I was told that refunds could not be processed to Apple Pay and that I needed to bring the physical card. If that’s the case, why accept Apple Pay in the first place? This inconsistency points to deeper operational issues. Frankly, the problems were apparent from the start. At checkout, I was purchasing four identical items, yet one was priced at a third of the others. When I flagged it, staff casually admitted it was a mistake—and then tripled the price on the spot. That moment should have been a warning sign: their inventory system is unreliable, and pricing appears arbitrary. The staff seem poorly trained and unequipped to handle even basic customer service situations. When I asked to speak with a manager, I was told they were unavailable and wouldn’t be back for two weeks—an answer that effectively shuts down any attempt at resolution. Overall, this store demonstrates a lack of accountability, disorganized inventory management, and little regard for the customer experience. I would strongly reconsider shopping here unless you’re prepared to deal with unnecessary hassle and zero accountability if anything goes wrong.