David Yurman

Reviews

• AR

  A R

  3 days ago
  5.0
  Wonderful location. Amazing hospitality and service. Susan is great get your to really appreciate the art of jewelry.
• JK

  Jonathan Khanimov

  May 11, 2026
  5.0
  Had an amazing experience at Deastra Jewelry. The staff was extremely welcoming, knowledgeable, and took their time helping me find exactly what I was looking for. The quality and craftsmanship of the pieces are beautiful, and the entire process felt professional and personal from start to finish. Highly recommend to anyone looking for luxury jewelry and great customer service. Will definitely be coming back!
• MH

  Merita Hasandzekic

  May 9, 2026
  5.0
  I had such a lovely experience with Wendy! She made my experience great. She is very helpful and kind. Love my new purchase and hope to Cole make another purchase with her!
• MM

  Manny

  May 2, 2026
  5.0
  I recently had the pleasure of visiting David Yurman, where I was assisted by Dakota, the assistant manager. From the moment I walked in, Dakota displayed exceptional professionalism and a genuine passion for customer service. She took the time to understand my needs and preferences as I was purchasing a gift for my wife for our anniversary. Dakota’s knowledge about the pieces and her eye for detail made the experience truly enjoyable. She helped me find the perfect piece that not only catered to my wife’s style but also felt special and unique. I appreciated her patience (even though I had a lot of questions, some perhaps redundant) and the personalized service I received throughout my visit. It’s rare to feel like you matter and just aren’t another run of the mill customer. Overall, my experience at David Yurman was enhanced significantly thanks to Dakota's assistance. I highly recommend visiting this location and asking for her help. Thank you, Dakota, for making my jewelry shopping so memorable; my wife couldn’t be happier!
• CT

  Chanel TP

  Apr 27, 2026
  1.0
  I am beyond disappointed with both the quality of David Yurman’s jewelry and, more importantly, the unacceptable customer service my family experienced at the Manhasset location. In December, I purchased a David Yurman bracelet online as a Christmas gift for my sister. Within only four months, the bracelet broke, which was already extremely upsetting considering the price point and reputation attached to this brand. After contacting customer service, I was advised that my sister could either ship the bracelet back or visit the Manhasset boutique for assistance with an exchange or repair. I provided her with all purchase information and the receipt, expecting that a luxury brand such as David Yurman would handle the matter with professionalism and care. Unfortunately, that was far from the experience she received. Upon entering the Manhasset store with her husband, my sister was not greeted warmly, not approached promptly, and not treated as though she mattered. She immediately felt judged and looked at as if she did not belong there. There was a very obvious lack of interest from the staff in assisting her, as though they had already made assumptions about whether she was worthy of their attention. One employee, Dakota, eventually assisted her, but even then the interaction felt cold, rushed, and dismissive. There was no genuine concern shown regarding the broken bracelet, no effort to make her feel comfortable, and no customer service courtesy whatsoever. The bracelet was simply taken, replaced, and handed back to her. No one asked if she would like to try it on, if the fit was correct, or if she was satisfied with the replacement. For a so called luxury shopping experience, the treatment was shockingly impersonal. What made this even more disturbing was the undeniable feeling that my sister and her husband were judged based on appearance. Because they did not walk in looking like what the staff considered their “ideal luxury customer,” they were treated as though they were out of place and undeserving of proper assistance. That type of behavior is inexcusable in any establishment, especially one representing a high end brand. I called the store that same day to address what had happened. After receiving inconsistent information regarding management availability, I was eventually transferred to an assistant manager only after making it clear that I intended to leave a review. During that conversation, I was offered an apology and was told the matter would be escalated to the store manager. I was also told that something would be sent to my sister as a gesture of apology and that I would receive a follow up phone call the following Tuesday. None of that happened. No call was received. No manager followed up. No apology was sent to my sister. No gesture was made. This is no longer simply about a broken bracelet. It is about the principle of how paying customers are treated once they walk through your doors. Whether someone is dressed casually, paying in cash, debit, or credit, or whether they “look” like they belong in a luxury store should never determine the level of respect they receive. The item was purchased, the receipt was provided, and my sister deserved to be treated with the same courtesy and professionalism as any other client spending money with this company. Instead, she was made to feel uncomfortable, dismissed, and unimportant. I have always admired David Yurman jewelry, but this experience with the Manhasset location has completely changed my perception of the brand. Between a bracelet that broke after only four months and a store staff that failed in every area of customer service, this has been one of the most frustrating luxury retail experiences I have ever dealt with. Extremely disappointing and unacceptable.

Frequently Asked Questions About David Yurman