BOSS Store - Americana Manhasset

Reviews

• SK

  sean kim

  Apr 6, 2026
  1.0
  I visited on Sunday afternoon. There were two female employees — one had a blank expression, and the other looked like she didn’t want to be there and was forcing herself to work. From the moment my girlfriend and I walked into the store, we felt uncomfortable. After selecting the clothes we wanted to purchase, I asked the employee at checkout, “If I sign up for Hugo or download the app, can I get a discount?” Before I could even finish my question, she rudely cut me off with a blunt “No,” in an unpleasant tone. My girlfriend had been told just three days earlier by another employee that downloading the app would give a 10% discount, which is why I was asking. But this employee interrupted me mid-sentence with an extremely rude attitude and a disgusted facial expression. When handing me the receipt, she folded it roughly and gave it to me in a way that felt like she was saying, “Hurry up and leave.” I have never encountered such an impolite employee in 10 or even 20 years. My mother actually enjoys taking a long bus ride all the way from Queens to shop at this store and buy gifts for people around her. However, I am now concerned about how this employee might treat an older Asian woman like my mother. Because of this, I have told her not to visit this store again. As for me, I will not return to this store as long as that employee is working there. For a large company like Hugo, proper employee training is absolutely necessary. If someone doesn’t want to work, they should just go home.
• DM

  Dylan M

  Feb 28, 2026
  1.0
  Very disappointing experience. The staff was rude, dismissive, and completely uninterested in helping. I had simple questions about sizing and felt like I was bothering them just by being in the store. There was a clear sense of arrogance and zero customer service, which is the opposite of what you expect from a premium brand like Hugo Boss. I enjoy the clothing, but this location made me not want to return.
• PN

  Panna Nahar

  Nov 25, 2023
  1.0
  Expect horrible customer service from here!
• AA

  AJ

  Mar 4, 2022
  1.0
  I am only giving them one star because I have to. I am loyal to the brand but definitely not going back to this store, worst customer service I have experienced. Gap has better customer!!!