BOSS Store - Americana Manhasset

Reviews

• SK

  sean kim

  Apr 6, 2026
  1.0
  I visited on Sunday afternoon. There were two female employees — one had a blank expression, and the other looked like she didn’t want to be there and was forcing herself to work. From the moment my girlfriend and I walked into the store, we felt uncomfortable. After selecting the clothes we wanted to purchase, I asked the employee at checkout, “If I sign up for Hugo or download the app, can I get a discount?” Before I could even finish my question, she rudely cut me off with a blunt “No,” in an unpleasant tone. My girlfriend had been told just three days earlier by another employee that downloading the app would give a 10% discount, which is why I was asking. But this employee interrupted me mid-sentence with an extremely rude attitude and a disgusted facial expression. When handing me the receipt, she folded it roughly and gave it to me in a way that felt like she was saying, “Hurry up and leave.” I have never encountered such an impolite employee in 10 or even 20 years. My mother actually enjoys taking a long bus ride all the way from Queens to shop at this store and buy gifts for people around her. However, I am now concerned about how this employee might treat an older Asian woman like my mother. Because of this, I have told her not to visit this store again. As for me, I will not return to this store as long as that employee is working there. For a large company like Hugo, proper employee training is absolutely necessary. If someone doesn’t want to work, they should just go home.
• KE

  Kenny Escolero

  Jan 19, 2025
  1.0
  The staff at this location have horrible customer service skills. Had an awkward experience at my last visit— wouldn’t want to come back again.
• JL

  Jasmine Lin

  May 19, 2023
  1.0
  The worst customer service in this particular location. Can’t believe it’s in Manhasset. There is no customer in the store but Gwen didn’t want help us for exchange. When we asked her about similar materials to buy, she said we can buy the similar clothes next store . Wow, how lazy she is~ tell the customer to go the other brand and didn’t try to sell anything from Boss. I can’t understand why. Gwen told us to go Roosevelt field mall Boss so many times. It’s very inconvenient to go the other location but Thanks for that. We enjoyed our shopping In Roosevelt field BOSS, everyone was very helpful and nice.
• SP

  Sue Persaud-Singh

  Aug 11, 2019
  5.0
  Extremely helpful and friendly service!!