lululemon

Reviews

• DL

  Daniel Lee

  May 3, 2026
  5.0
  Helpful staff!!! Will be back
• BB

  Bri

  Jan 27, 2026
  5.0
  Ariana @ Walt Whitman is the best!! So appreciative of her! Super helpful always, Total girls-girl!!
• MM

  Michael

  Jan 4, 2025
  5.0
  Went to do an exchange for 2 pairs of leggings I ordered online for my gf. Service was above and beyond. They sent another associate to get a smaller pair of one and the other they didn't have in store but they ordered it online to be delivered to her house. All the associates were very nice. There was a long line but it moved quick. Overall very satisfied and surprised at how good the service was.
• KS

  Kayla Stockert

  Dec 23, 2024
  1.0
  Worst customer experience . Major mean girl vibes from manager and employee making up some BS. Today, I went to this location to do an item exchange. I accidentally ordered the wrong item online for my bf’s christmas gift. I received said wrong item this morning in the mail and then, I immediately headed to the store. I waited 20 min on line. The cashier started the exchange and then halfway through the interaction changed her mind randomly and claimed she couldn't take the item. When I asked why they wouldn't be able to take it back, the only information I was given was that the item had a “smell” and that they could not resell/accept it on the floor. The manager happened to be standing one register over and upon coming over- she immediately sided with the cashier without even hearing out the situation or even physically smelling the item? Then, they just stared at me afterwards like I was doing something wrong for trying to exchange something I ALREADY paid for. It was really so bizarre. Also, it low-key was super embarrassing in-front of a long line of people to have this happen when there is absolutely no sense behind it. I did not deserve the power trip attitude (Mind you I drove over 2 hours to be able to do this today) I didn’t give a hard time or argue. I explained to them that there was no way it could have a smell because I received the item the same exact day from the manufacturer and it sat in the box until I got to the location. The manager goes “Well I don’t know what happened between then and now. We can’t accept this.” Does this sound like a professional response to you? Looking at the other reviews makes me understand this isn't the first incident here. Sounds like there is an extreme discrimination issue here as well idk. Right before Christmas too SMH.

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