First-time ALO customer — and this was a surprise birthday gift for my daughter. The store at Walt Whitman Shops shipped it to the wrong house number, then made it worse: conflicting answers, constant interruptions, and over an hour on the phone. I requested a return and a full refund — and FedEx is still notifying me the package is being delivered again. As a loyal Lululemon customer for years, this was a shocking downgrade in service. The difference is night and day.
DL
Daniel Lee
Sep 17, 2026
1.0
Went in earlier today, bad service in the fitting rooms. Not going back
KS
Kiana Smith
May 5, 2026
5.0
lilly with 2 L’s and Liz are the most perfect employees!! Very patient and sweet !! thank you queens ! 🩷🩷🩷
MM
M
Apr 30, 2026
5.0
The employees were nice very to me when I went and I got good service. No complaints.
DF
Deborah Florio
Feb 9, 2026
5.0
Had a great experience shopping at this store this weekend. Staff were wonderful and so helpful. Shout out to Gabriella and Caesar for helping me find my sizes and purchase everything I needed. Highly recommend this Alo store.
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