lululemon

Reviews

• CH

  Christian Houston-Floyd

  Jul 2, 2026
  1.0
  I bought a pair of Lululemon pants a couple of years ago. Very expensive - $130 but the deal was Lululemon allowed for regular repairs And these would last me a long time. However, a couple of years ago, Lululemon quietly adjusted its policy to limit this to one year. I took these pants to Williamsburg for a quality defect repair (they have a known crotch blowout issue) and was told that I had to go to a different location for the repair. Even then, I would not be able to get the work done because the pants were purchased more than a year ago. *That's a new policy change POST purchase They instead offered me twenty five percent off new pants, but, again, a pretty bad deal on a hundred thirty dollar pants with massive, massive markups.
• OM

  ori mp3

  Jun 14, 2026
  5.0
  Five stars for the customer service here omfg I LOOOOOVEDDDDD MATT and the other lovely lady who helped me find what I was looking for. Bless them, those people are gems. They need to be recognized. Matt is an angel!!!!!! Made my day with his kindness.
• AZ

  Arooj Zulfiqar

  Jun 2, 2026
  5.0
  best service not all employees just some but the ones that are good make me feel so welcomed and warm inside ♥️
• ET

  Edward Tan

  May 29, 2026
  5.0
  I walked into lululemon Williamsburg today after deciding the line at Kith wasn’t worth standing in (no offense, but I don’t do lines 😂). I’m currently losing weight and replacing some of my worn-out gym gear, so I had a pretty specific idea of what I was looking for. Anna was amazing. She took the time to listen, respected my preferences, and helped me find exactly what I needed without ever making me feel pressured into buying things I didn’t want. She also brought over a few thoughtful suggestions that were actually relevant to what I was shopping for. What stood out most was watching her do all of this while juggling fitting rooms and helping multiple customers at the same time, yet somehow making everyone feel taken care of. As someone who shops online more than I’d like to admit, experiences like this remind me why physical stores still matter. You can buy clothes anywhere. You can’t replicate genuine human kindness, attentiveness, and professionalism. Thank you, Anna, for making what was supposed to be a quick stop one of the highlights of my day. I hope lululemon recognizes the impact employees like you have on customers. People like you are the reason we keep coming back. #AirSwings
• SK

  Soleil Krstic

  May 26, 2026
  1.0
  Pretty sure an employee flagged my account at this store after making a return, or submit something for a flag to be initiated. It was the tall straight white man who seems unhappy and is obviously annoyed by customers. I am 99% sure. I am a collective pinnacle member and will never return to this store. * to be clear, all the women in this store are incredible, and the store is beautiful. I really enjoyed visiting this location, but again, will not be returning after how I was treated.