lululemon

Reviews

• FN

  Felicia Noriega

  3 days ago
  1.0
  I walked in the Lululemon in Williamsburg Saturday 5/16 and the person at the front of the store. Otherwise no one as DOFI actually turned her back when we walked in did not even greet us was almost bothered by our presence which was disturbing and then the stock was messy and thin. The store had no cohesiveness. No educators to be found as I had a question. The visual merch was terrible. The Store overall did not impress me whatsoever, the leadership really needs to train and develop their team. As we were leaving the DOFI did not even say goodbye OR say thanks for stopping in. . She turned her back again as we walked by her. I worked at Lululemon for 10 years and this is not how we trained our team, sad to see.
• YR

  Yuqing (Rubie)

  Apr 28, 2026
  1.0
  No one greeted us from the moment we walked in. The woman working near the door did her absolute best to look the other way and not acknowledge us as we walked past her on the way out. Bad energy all around. We went to several other stores on the same block and were greeted by warm and welcoming sales associates. The difference was night and day.
• TS

  Tori Streeks

  Apr 14, 2026
  2.0
  I typically don’t write reviews unless my experience is either exceptional or as in this case, extremely disappointing. On April 12th 2026, I visited the Lululemon Williamsburg location with a friend to exchange and return a few items. Upon entering, we were not greeted, which is not a major concern on its own but worth noting as part of the overall experience. After browsing and trying on items, we proceeded to the register. An older woman wearing a leopard print define jacket (educator 99994000076814 - listed on my receipt) assisted us. Before beginning the return, I explained that one of my items were one day past the 30-day return window. I clarified that I was not requesting a refund to my original form of payment but instead a gift card so I could purchase the item online, as it was not available in-store. This woman immediately declined, stating that the return would have to be an even exchange in-store. I explained that the store’s inventory was very limited and that my size was unavailable and that the item I wanted was in stock online. Despite this, she remained unwilling to offer a solution. We then proceeded to moved on to my second item. When I provided my email address to locate my account, the employee initially stated that no account existed. After repeating my email multiple times, she was eventually able to locate it. She then requested my ID to process a gift card return, stating it was required due to the absence of a receipt. This was confusing, as my purchase was visible within my account. Nevertheless, I provided my receipt and that return was processed. After leaving the store, I contacted customer service via telephone to confirm the return policy and to share my concerns about what had occurred along with questions regarding the request of my ID. The representative informed me that my item was still eligible for return and that issuing a gift card was permitted. I was advised by the representative to return to the store for faster resolution as initiating the return over the phone would take longer. Upon returning, I observed the same older employee discussing me with another employee (educator 99994000106429 - as listed on the receipt). The older employee walked away and the second employee assisted me. When I politely asked for their names, she declined in a dismissive and unprofessional manner. I explained that it was okay because I already had their information from my receipt and would include it in my ongoing complaint. She responded that she “did not care,” which I found particularly concerning. This interaction was discourteous, dismissive and fell well below the level of professionalism I expect. As a long-standing customer who has maintained Collective Pinnacle status throughout the years and spent $1,806 with the brand this year alone (January to April), I have consistently had positive experiences at other locations, including Manhasset and Roosevelt Field. This was not reflective of the standard I associate with the brand. I left the store feeling disrespected and embarrassed, especially as the interaction occurred in front of my friend and other customers. As a person of color, this experience was particularly disheartening and raised concerns about how customers are treated at this location. I hope this feedback is taken seriously and that steps are taken to ensure a more respectful, consistent and inclusive customer experience moving forward.
• JB

  Joie Bianco

  Mar 25, 2026
  5.0
  Lily from the Williamsburg store, is the best. She dealt with me and my bf being actually the worst hang ever, and we got a great sweatshirt out of it too! Great glasses, great vibe. Forever Lily!!
• AN

  abdul najam

  Mar 5, 2026
  1.0
  I usually don’t write these kinds of reviews, but perhaps because of how I look or for some other reason, I felt that I was treated unfairly. I went to return a hoodie that I had the receipt for on my phone and had also purchased under my membership. However, the cashier denied the return and refused to accept it. They didn’t even try to help me. The next day, I went to a different branch and they helped me right away. They even ordered a new hoodie for me. So I think it was just the cashier of the store or maybe I went to wrong branch