AX Armani Exchange

Reviews

• JM

  JerMyah Myerz

  Sep 18, 2026
  1.0
  Last night I purchased a black button up shirt size Large it was 8:30 at night the mall was closing soon so didnt have much time to try on it. I purchased the shirt the sales rep that evening was extremely helpful and the cashier. When I got home I tried on the shirt to make sure everything is ready for my brothers Passover . He had passed away from stage four cancer and his wake is tonight … when I tried the shirt on it was a tad too small because it was slim fit so told myself I’ll just go do a quick exchange before the service starts the next day.. I went to the mall about 11:30 am and I explained to the cashier that I was just here to do an exchange I just needed one size up … she called her manager and after he examined the shirt he said basically he can’t exchange the shirt because it has lint on it and the scent of lemon deodorant… I tried over and over again to explain to him that I have been a loyal custom to Armani for many years I never had any issues but they treated me like I stole the product.. I attempted to call customer service in the store and the told me to send an email… I was flooded with all kinds of emotions from dealing with everything with my family and getting tonight to be perfect and I became outraged 🤦🏾‍♀️ but I see other have had the same experience as well the store manager was very inconsiderate smh I’m not sure I would like to still even shop at the store anymore smh
• DA

  Dilish Aslieva

  Aug 16, 2026
  1.0
  The salesperson was extremely rude and disrespectful toward us. He spoke and behaved in a way that made us feel looked down upon and treated as though he was above us. His attitude was arrogant, condescending, and completely unprofessional. I have visited this store several times, and I have noticed that there are often very few customers inside. My husband loves the brand and usually we shop together and we know what we buy,this time we purchased for a gift to someone so we’re not sure regarding size.We hoped at least we could change to different size. We were wrong !!!! The tag somehow came out but you could clearly see it’s brand new.You know how their tags connected.I understand it’s policy,he could be right but the way he talked is unfair. He literally said that your time out,leave.I never felt that way in my life, like I’m stealing from him. We used to spend hundreds here,not anymore.After this experience, I can understand why customers may choose to shop elsewhere. Customer service and the way customers are treated can make a significant difference in whether they want to return. I believe customers deserve to be treated with courtesy, dignity, and respect. I would appreciate it if management would look into this incident and address the employee’s behavior appropriately. I hope this complaint is taken seriously and that steps are taken to ensure customers receive a more welcoming and respectful experience in the future.
• MD

  Mark Damme

  Apr 8, 2026
  5.0
  The staff was great, better than the old staff. Very helpful
• RS

  Ramon Sandoval

  Apr 26, 2018
  3.0
  Nice services, good clothes.

Frequently Asked Questions About AX Armani Exchange