Lands' End

Reviews

• DM

  Dez M

  Aug 7, 2026
  1.0
  Unprofessional staff. Went to size uniforms for my daughter and associate asked in a rude manner if we were sure our daughters school sent us to their store when we asked for assistance. Judging customers is a never a good buisness practice. She also continued to walk away when we tried to ask other questions.
• DT

  Dagney Taggart

  Jul 26, 2026
  5.0
  Went in to return a few shirts. They made it super easy and fast. Then a very nice lady named Jill helped me find the right size shirt and when they didn’t have it in store she helped me order it from the kiosk and get it shipped for free. Super friendly and helpful. Much appreciated!
• AK

  Annie Kennedy

  May 18, 2026
  5.0
  Fabulous and friendly service! I dropped off two pieces that just needed general cleaning. The service was quick, and the gentleman behind the desk was professional and friendly. When I went to pick them up, I arrived at 8 (those are the hours according to Google), but the store actually doesn’t open until 8:30 per a sign outside. However, the same gentleman was working that day and even though he had just gotten there himself, he happily helped me get my things and pay. Now I know- 8:30! But, as someone who has formerly worked in customer service for years, I was very impressed at his flexibility and friendliness!
• EB

  Erin DesMeules Burke

  Apr 28, 2026
  1.0
  Ordered 2 bathing suits online and it's been 2.5 weeks and they haven't been shipped yet. When I contacted customer service, they told me they couldn't get me an exact ship date...
• JF

  John Feloney

  Apr 16, 2026
  1.0
  Placed a $200 order two weeks ago which was supposed to be delivered by today. My lands end account showed it as still “processing” so I reached out to customer service. I was told their distribution system had recently updated? and as a result, they would not be able to meet the delivery date. I was further told that they could not tell me when anything from the order would be delivered. Absurd. The website tells you all about the sales but nothing about their “distribution system update” which effectively invalidates their delivery date windows. I still have no clue when any items I ordered (and have paid for) will be delivered.