Van Cleef & Arpels (Palo Alto - Neiman Marcus)

Reviews

• AS

  ADS S

  May 6, 2026
  5.0
  We recently purchased from Van Cleef & Arpels for an occasion and the entire experience was exceptional. The staff was very kind, professional, and genuinely helpful throughout the process. They truly cared about our preferences and took the time to explain every detail about the jewelry, along with the care and service they provide to maintain it for years to come. Their hospitality and attention to detail made the purchase feel very special. Truly appreciate the kindness and wonderful customer service. Thank you.
• XH

  Xu Han

  Mar 1, 2026
  1.0
  reservation only
• CA

  Caleigh Amano

  Feb 28, 2026
  5.0
  We always look forward to visiting the Van Cleef & Arpels Maison when we are in town, and working with Gavin makes the experience truly exceptional. He consistently provides superb service, presenting thoughtfully curated creations that feel personal and intentional. Gavin seamlessly handles every detail, from selection to logistics, and our pieces arrive at our home within days. His attentiveness, knowledge, and warmth make each visit effortless and memorable. The boutique itself is cozy and elegant, creating the perfect setting to discover beautiful pieces. It is always a pleasure shopping with Gavin.
• HT

  Haley Tsutsui

  Jan 21, 2026
  1.0
  Van cleef operates on an appointment only basis. This location is rarely ever busy and their selection to shop is very limited. I have walked in several times to look without an appointment and have been disappointed by the selection every time. Today I came to do a return and the woman explains we only do appointments and we have an appointment at 12. That’s fine, but it was 11:25 and no customers are being helped, you can’t do a return in 30 minutes? she just kept saying we only do appointments - which is absolutely not true. The other times they just let me walk in without an appointment I said I was looking to shop around, so it seems like they were making it difficult for me to do the return. Customer service clearly isn’t a priority at this location. Overall, this location sucks.
• TC

  Timothy Cheung

  Dec 21, 2025
  5.0
  I had a great experience at the Van Cleef & Arpels boutique in Palo Alto thanks to Isabel. I asked to be put on the waitlist for help and pretty quickly Isabel called and said she had time in between appointments. I nearly ran over and immediately was treated like a valued customer, even as a first-time visitor. Although I came into the store knowing which piece I wanted to purchase as a gift, I was encouraged to compare a few and she reassured me that I made the right choice, which meant a lot. While there may be mixed reviews, I can only speak to my experience—Isabel’s assistance and her representation of the brand truly made this holiday memorable. This is exactly the level of service you hope for with a luxury brand.

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