Business Details
About
JewelerDiamondsPerfume StoreWatch StoreGift Shop
Located at 744 Fifth Avenue in an authentic late-1920s building since 1940, the historic Van Cleef & Arpels Maison epitomizes the enduring relationship between Van Cleef & Arpels and the United States. The refined Art Deco-inspired space expresses the story and enchanting universe of the Maison, exalting its Jewelry, High Jewelry and Watchmaking collections.
Details
- Requires appointmentAvailable
Location
Van Cleef & Arpels (New York - Fifth Avenue)
744 5th Avenue, New York, NY
10019, United States
Hours
Reviews
3.8
237 reviews
5 stars
152
4 stars
16
3 stars
7
2 stars3
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some associates received high praise for their attentiveness and professionalism, others were criticized for being rude or dismissive.
Product Quality
Customers appreciate the beautiful and high-quality jewelry, but some expressed dissatisfaction with the durability and pricing of certain items.
Store Atmosphere
The boutique is generally described as elegant and welcoming, though some customers reported feeling judged or unwelcome based on their appearance.
Appointment Policy
Several reviews mentioned frustration with the appointment-only policy, which some found unnecessary and inconvenient for purchasing jewelry.
Sales Experience
While many customers had positive experiences with knowledgeable sales associates, there were notable instances of aggressive or unhelpful sales tactics that detracted from the shopping experience.
- LLLuna LeeNov 6, 20255.0Beautiful jewelry; their Alhambra necklace is a classic, I've added it to my collection. :)
- YKY KOct 22, 20255.0The male staff was polite during the whole process. I bought a Vintage Alhambra Diamond necklace and it was so shinny and gorgeous. It was $9440 with tax and it was definitely pricey but I’m so satisfied and happy for my purchase. The 1inch extension was free and it took 7 working days.
- MMM MSep 29, 20255.0Nice place to visit
- JDJen DSep 27, 20255.0Veronica helped me pick out this beautiful piece ! I was looking for a turquoise piece and this was perfect ! A great store that has a big selection .
- MMMolly MaSep 24, 20251.0I visited this branch with my friend on Tuesday, but we didn't make any purchases. The store was surprisingly quiet, with staff and sales associates mostly engrossed in their computers and seemingly uninterested. After a while, an older woman approached us and asked what we were looking for, but she didn’t seem very bothered. Regardless, I appreciate your effort in making my decision easier. We ended up purchasing something from Cartier instead. By the way, Lorenzo at Cartier was incredibly kind and professional—such a great sales associate. I believe no purchase is too small, but Van Cleef could probably step up their game! LOL
Frequently Asked Questions About Van Cleef & Arpels (New York - Fifth Avenue)
What are the store hours for Van Cleef & Arpels on Fifth Avenue?
Van Cleef & Arpels is open Monday to Saturday from 11:00 AM to 6:00 PM and Sunday from 12:00 PM to 5:00 PM.
Does Van Cleef & Arpels require appointments for visits?
Yes, appointments are required to visit Van Cleef & Arpels on Fifth Avenue.
Where is Van Cleef & Arpels located in New York?
It is located at 744 5th Avenue, New York, NY 10019, USA in an authentic late-1920s building since 1940.
What types of products does Van Cleef & Arpels offer?
Van Cleef & Arpels offers Jewelry, High Jewelry, and Watchmaking collections.
How can I contact Van Cleef & Arpels on Fifth Avenue?
You can contact them by phone at +1 212-896-9284 or via email at fifthavenue@vancleefarpels.com.
Is Van Cleef & Arpels open on major holidays?
The store is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On Christmas Eve and New Year's Eve, it is open from 12:00 PM to 4:00 PM.
Can I make an appointment online for Van Cleef & Arpels visits?
Yes, you can book an in-store appointment online through their reservation page at https://www.vancleefarpels.com/us/en/secure/in-store-appointment.html.
What notable landmarks are near Van Cleef & Arpels on Fifth Avenue?
Nearby landmarks include the Cornelius Vanderbilt II House, a historic landmark and monument, where visitors can enjoy sightseeing before or after their visit to Van Cleef & Arpels.
Are there any nearby cafes where I can relax after visiting Van Cleef & Arpels?
Yes, Cafe Ginori at Bergdorf Goodman is located nearby and offers a cozy place to relax and enjoy refreshments after your visit.
What shopping options are around Van Cleef & Arpels on Fifth Avenue?
Nearby shopping options include Bergdorf Goodman department store, Boucheron jewelry store, and Reve Diamonds NYC, providing a variety of luxury goods and fashion choices.