The Preston

Reviews

• FM

  Felix Muñoz

  Sep 2, 2026
  1.0
  The level of incompetence here is unbelievable — even at the corporate level. Everyone we have dealt with has been useless when it comes to actually resolving problems. Leasing management repeatedly ignores written requests and agreements, and even maintenance has been completely clueless when it comes to handling our work orders. Our pest-control situation has been going on for months. We had an agreement for recurring biweekly treatments, yet we constantly have to chase the leasing office just to get a service we already pay for through our lease. Staff turnover seems to mean that previous agreements magically disappear, and somehow the tenants are expected to keep everyone informed. Tamika at corporate was an absolute joke. She acted like she was going to step in and actually help with our situation, but since then she has done nothing except disappear, avoid the issue, and apparently hope we would stay quiet and go away. We’ve repeatedly asked for real answers, escalation, and accountability. Instead, we get excuses while the actual problems remain unresolved. If this is the kind of living experience someone wants, then The Preston is perfect for them. For anyone expecting competent management, accountability, or basic follow-through, I would seriously look elsewhere. FYI: The internet you are forced to pay force is also terrible and unreliable.
• VV

  Viktor

  Sep 1, 2026
  2.0
  Bad service from the office. I was at this apartments for 5 years. At first the staff that was at the office was really helpful the problems got solved fast without any issues. Now the staff that works at the apt. Are never available. You can call all day and the phone will never be answered. They left me and my family without a working ac unit during this times of heat. Since it does not affect them in any way they just simply dont care. There's been multiple break ins. Got my catalytic converter stolen due to the fact that the front gate has always been open, people that does not live there walk in the property like nothing. There has never been a pest control guy on site except for the front office even though residents get charge for pest control every month. Over all theres better places for you to invest your money on.
• AR

  alyssa rayburn

  Aug 26, 2026
  1.0
  If you're considering becoming a tenant, please read the recent reviews. *edit: after 4-5 weeks of complaining, and letting them know i was filing multiple complaints with different organisations, they have finally sent someone to fix my things. i hate being a pain in the butt but it was the only way i got my issues addressed. unlike the other ladies who were in the office that repeatedly told me they were sending someone tomorrow, kathleen and marilyn were apologetic, explained what was going on with the maintenance staffing issues and once they were involved it only took a couple days to get the issue fixed. communication and tone goes a long way! I have requested my dryer fixed over a month ago, and my dishwasher about a month ago. I have been told by different people in the office (when someone happens to be there) that they are sending the maintenance crew to resolve my issue the next day. they continued to lie in my face three more times by saying the same thing, and completely waste my time. i was also told another tenant had a broken dryer for a year. why you would ever tell a tenant that as leasing office staff, i do not know. but clearly they play in everyone's face. i have been completely overwhelmed as a mother of a three year old having to lug loads and loads of laundry and paying for the laundrymat, and handwashing every single dish we use, causing more water waste and a higher cost for our submetered water/sewage ON TOP OF $1400 of rent.
• NG

  Nicholas Galleno

  Aug 5, 2026
  2.0
  i’ve lived here since 2021 in 2 separate units. I used to LOVE these apartments and management teams. however, after they got rid of the old property manager Kirsten it has been a complete mess. Trash being left around the complex for days before it’s put in the proper location. i have w maintenance requests that have been in for almost 2 months now(one of which was falsely marked as completed so its technically been almost 3 months as i had to re open the ticket for my door seals). had to complain to management 7 times between me and my s/o for management to do something about a noise issue. its very saddening tbh. complex used to be affordable and nice. now the prices of rent keep skyrocketing while the quality of life is diminishing. Might i add due to the negligence of service requests my ac is starting to go out due to never being able to turn off from bad door seals.
• JH

  Jamilet Hernandez

  Jul 28, 2026
  1.0
  I honestly hate having to write this, and I've hesitated for weeks because I was afraid of being reprimanded. However, I truly feel unheard. We were originally scheduled to move into a downstairs unit on May 23, but after delays, we didn't move in until June 1, and into a different upstairs unit. Even then, the apartment was clearly not move-in ready. The A/C wasn't cooling properly, the floors were filthy and covered in leftover paint, one toilet didn't work, and both bathrooms were dirty. It took six weeks of repeated requests just to receive our inventory list. Since moving in, we've submitted multiple maintenance requests for the A/C, but they continue to be marked "completed" without any repairs. I've contacted corporate and never received a response, and I've spoken with management twice with no resolution. Meanwhile, my electric bill continues to increase because the A/C runs constantly without properly cooling the apartment. Nearly two months later, the A/C, broken blinds, dishwasher, and other maintenance issues remain unresolved. This has been the worst apartment experience I've ever had. The pool has also been closed since we moved in, despite being a major reason we chose this property. We were told we could use the sister property's pool, only to find that it was also closed. Lastly, we live in the same building as the model apartment and frequently see unfamiliar people coming and going at all hours of the day and night who are clearly not staff. As a parent, this raises serious safety concerns for me and my children. Based on the recent reviews, it's clear these problems are ongoing. I would strongly encourage anyone considering moving here to think carefully before signing a lease. I only wish I had known beforehand.