Progress Residential

Reviews

• BH

  Bernadine Hill

  1 day ago
  5.0
  Carlos Molina with Progress Residential provided excellent service today. He replaced the ignition on our stove and had it working in no time. He’s very knowledgeable about other household questions that you might have. He is very courteous and has a very good attitude towards his job and providing you with the service that you require and deserve.
• DK

  Darlene Koubek

  1 day ago
  5.0
  Carlos mdz is amazing. He fixed my kitchen sink pipe yesterday and my outside electrical plug today. He is ptompt, fast and very professional. His personality and attitude is a 10 when it comes to customer service, which is not always common in todays world. He is my #1 pick to fix any thing, should I need assistance in the future. Thank you Carlos for being the pleasant person you are!! Keep up the great work you do!!
• TT

  Tan

  6 days ago
  1.0
  Extremely Disappointing Experience With Progress Residential My experience with Progress Residential has been an absolute nightmare. I rented a home expecting a safe and comfortable place for myself and my child. Instead, we have dealt with an ongoing rodent infestation involving mice in the walls, droppings, and continued activity despite multiple pest-control visits. I have submitted numerous maintenance requests, contacted management repeatedly, and even filed a complaint with the Better Business Bureau. Yet the problem remains unresolved, and management has failed to respond to my emails for days. On October 8, I was actually driving to their office because I couldn't get anyone to respond, only to discover that their locations no longer accept walk-ins. When I called, the representative could see my unanswered emails and attempted to contact the management representative handling my situation, but received no response. My child and I have had to stay elsewhere while I continue dealing with the financial burden of a rental home we cannot safely occupy. Every night we hear the scratch in my bedroom walls and running around or family reunion in my attic. I am now requesting an involuntary, penalty free termination of my lease, the return of my rent and deposit, and reimbursement for expenses incurred because of this situation. They really act like these rodent dont carry diseases and how being in here with this can cause us health issues. Just not safe at all for my child What makes this experience especially frustrating is the lack of urgency, accountability, and basic communication. No resident should have to repeatedly beg a property management company to address an ongoing infestation or explain why their child needs a safe place to live. I would strongly encourage anyone considering renting from Progress Residential to research their property management practices and understand how serious maintenance complaints are handled before signing a lease. I am extremely disappointed in how this situation has been handled.
• EF

  Erica Fleming

  Oct 7, 2026
  5.0
  I received work done by Mr. Jose Acevedo he is always on time and gives fast and efficient service. He takes his time and doesn’t hesitate to clean behind himself after his work is finished. He went above and beyond to get the job done. Thanks Mr. Jose Acevedo I highly recommend him for work.
• MW

  Ms. Williams

  Sep 19, 2026
  1.0
  I'm over it, EVERYTHING is the tenant's responsibility. Unless you're prepared to be a true homeowner with total responsibility, don't move into a Progress home. They make the move in process so easy, but once you're in be prepared to be irritated and broke. I try to be proactive and nothing gets done. Instead they want me wait until am HOA violation is issued, which they charge you for even if it's a warning, and then they'll fix the problem. I've tried to get a tree trimmed for 2 years, finally get a HOA notice and they won't do anything. The tenant is responsible for ground to 8 feet, and then what NOTHING!! I've been here 5 years and they've NEVER pruned the tree. Guess I'll have to wait until there's a major disaster for them to decide they need to do their part as the actual HOMEOWNER! Every month they send wonderful reminders about how to properly care for the home and then do nothing. No AC maintenance until it's broke and your living in the hell of Houston heat. No tree maintenance, dead or alive. Dead tree in the backyard for 2 years and they want me to have it cut down. Cracks in ceiling clearly indicating a problem are deemed cosmetic and I'm being told to hire a handyman to fix them. Yet if you fail to properly maintain the home they want to charge you!! I'm already prepared to lose my deposit upon move out because you have to pay to leave too. Pressure wash the home and driveway, have home professionally cleaned, clean the carpet and make repairs. Basically get it ready for the next tenant so they don't have to. They don't inspect the home before the next tenant either. I still have the paperwork of everything that was done by the previous renter.