Progress Residential

Reviews

• TF

  Tyler Flowers

  Aug 19, 2026
  1.0
  My experience with Progress Residential has gotten even worse. My package was delivered to my former residence on August 13, and I have SpeedX proof of delivery as well as video evidence showing a Progress Residential worker taking my package. Since then, I have repeatedly contacted Progress Residential and no one can give me a clear update or tell me what is being done to resolve this. I keep having to call, explain the situation over and over, and chase your company for answers about property that was taken by your employee. It should NOT take me reaching out through Instagram and Google reviews just to get someone to respond to me. You have my name, contact information, and all the details regarding this incident. I should not have to publicly complain to get basic communication and accountability. At this point, I want my package back. I am requesting that a Regional Manager contact me directly with a clear update on the investigation and what Progress Residential is doing to resolve this matter. Progress Residential you know who I am, you have my information, and you have been provided the evidence. I need an update and I need my property returned. This level of customer service and lack of communication is completely unacceptable.
• TR

  tyler reynolds

  Aug 11, 2026
  1.0
  If I could give less than one star I would. This has been one of the most frustrating experiences by far. It is my first time renting a home and they have not made anything easy for my move in whatsoever. I received my Keys on Aug 4. The home looks just as it was when the last tenants left. What is the point of paying a security deposit if nothing it taken care of prior to me moving in? The floor is scratched, damaged and needs a new coating. The walls and ceiling are chipped and need a fresh paint job. Windows are missing screens on them. Bathtubs and toilets are not clean. Already experiencing leaks in the bathroom. Gaps and cracks have not been filled. There are overgrown weeds and shrubs in the yard and on the back of the home. The garage is completely damaged. Did I mention roaches?? Pest control needs to be done. Things that SHOULD HAVE BEEN DONE prior to my move in. And they want to schedule separate maintenance requests weeks away! This should be a top priority and they are not treating it as such. I should not have to make this type of review in order for management to take action and resolve these issues. Photos are attached…
• JW

  Jaiden Wagner

  Aug 7, 2026
  1.0
  The only good thing I can say about Progress Residential is that the customer service agents and maintenance teams are great. The agents are very helpful and the maintenance guys do the best they can with what they are ALLOWED to do. When we moved into our house, we were given 30 days to report any issues that needed attention and it wouldn’t be our responsibility. We reported everything we could find that needed to be fixed, a few of the things we reported were never addressed. There are things that you won’t see until a few months into your lease. We moved in mid April and about a month ago we reported high humidity in the house, like really high. We noticed it earlier but we chalked it up to the amount of rain we had received as well as the Houston heat. My partner has worked in HVAC for almost ten years and after buying dehumidifiers and a portable AC unit he agreed that it wasn’t something we could fix and it was a problem with our unit. The maintenance man Eulices (super awesome) came out and did what he could, which helped a bit. The humidity is still at 85-90% even with our dehumidifiers and portable AC unit. We just found an insane amount of mold growing under our bathroom sink which destroyed hundreds of dollars worth of beauty products and is overall just disgusting. All of our storage closet shelves and under our sinks have peeling paint which leads us to believe that this was a previous issue that was painted over. About a month ago we found drain fly larva in our shower. We treated it with the proper solution and they still wouldn’t go away. We then realized they are coming from the weep holes in our shower door frame, which is caused by structural improper drainage. I put in a maintenance request with a wonderful woman named Stacey, but it was later canceled and marked as “resident responsibility.” (Im sure Stacey didn’t do this because she agreed with how disgusting it was.) I’m not sure how they expect us to fix the shower drainage system without having someone completely take everything apart. My last main issue that has been completely ignored is our fence. Our backyard is behind a new shopping center that is still under construction and the owners have not yet put up the 10ft fence that is required for backing up to residential housing. I have called Progress Residential multiple times reporting that there are rusted nails sticking out, loose panels EVERYWHERE, multiple holes on the bottoms of the fence causing unwanted rodents getting into our yard, and not to mention all of the fence panels are facing towards us meaning anyone could easily jump the fence into our backyard. Our backyard gate also doesn’t close properly and is on the verge of falling off the hinges. There is also a section of the fence where the support beam isn’t even attached to anything, it’s being held up by the actual fence panels. There are many more issues that we have decided to deal with ourselves because we are tired of trying to get help and receiving either shoddy work that doesn’t fix the issue because Progress Residential doesn’t want to spend the money, or receiving no help at all. These issues are health and safety hazards and I will be reporting these issues to the proper authorities and will 100% never sign a lease with Progress Residential again.
• MM

  M

  Aug 4, 2026
  1.0
  Initially on move in, great experience, a fast approval, and move in was easy to set up. The move in orientation was smooth and efficient and that’s where the efficiency ended. I’ve since had a couple maintenance issues that were at no fault of my own and the communication and delay of resolution is wild. I definitely thought renting a home would be a better option than continuing with an apartment since I was already spending over $2000 for an apartment. However the ease, efficiency, and quick resolution is greatly missed. I’m on a path to homeownership and when this lease is up this year I will not be resigning. I’m happily going back to a luxury community for a year with a team who cares and is actually easy to get in contact with. I really wanted to love this experience as I transition into homeownership but it’s added stress that I could’ve bypassed. I’ve heard great things from friends renting from progress in other cities, wish I had the same experience.
• SS

  Serilda

  Aug 4, 2026
  1.0
  We moved into our home in May, and since then we’ve experienced ongoing maintenance issues. During the first month alone, we contacted customer service once or twice each week regarding the same recurring problems. Our air conditioning failed multiple times during the Houston summer while I was pregnant and caring for a baby. After approximately two and a half months of repeated service requests, a third-party technician finally identified the underlying issue. In addition to the HVAC problems, the home had dead spiders, roaches, cracks, and holes when we moved in. When we raised these concerns, we were told they were considered “cosmetic” and were essentially dismissed. It is disappointing to be charged premium rent while the property was not properly prepared before move-in. Our experience has been frustrating due to the repeated maintenance issues and the lack of urgency in addressing our concerns. Based on our experience, we will not be renting with this company again.