Northpoint Asset Management Houston

Reviews

• GS

  Glenell Sentino

  Mar 4, 2026
  3.0
  Hano post the money on the 1st of the month or the next business day if it falls on the weekend. Northpoint post to the owner portal whenever they feel like it causing delay for the disbursement. Is feels like a guessing game with this company. If you email or call concerning your account you are luck if you get a response in addition the incorrect amount was short of amount $1000 each month, (cash in) for 2 months in a roll its a fight to have the information corrected so the right amount would be disbursed and it has nothing to do with the tenant portion its an error on Northpoint that I would like corrected if there is a future with this company
• AO

  Abayomi Ogunsola

  Feb 18, 2026
  1.0
  I rented a home for over 5 years with consistent on-time payments, often paying months in advance. During my tenancy, the lease was renewed and the rent was increased without any renovations or improvements, despite going through 3–5 different property managers over the years. After moving out, my security deposit was wrongfully withheld. I made multiple attempts to resolve this directly. I contacted Gabriele Simpson, the last property manager I worked with, several times, and she never responded to calls or follow-ups. I was left with no choice but to file a small claims case at the courthouse, only to discover that the address on record appears to be closed or non-operational. This experience has been extremely disappointing and unprofessional. Withholding deposits, ignoring tenants, and providing invalid contact information is unacceptable. This behavior shows a complete lack of accountability and respect for long-term tenants. I do not recommend Northpoint Asset Management to anyone looking for honest or transparent property management. Thank you for the response. I want to clarify that my dispute is not about whether an itemized statement exists, but whether the charges assessed are lawful. After more than five years of occupancy, the items listed—general cleaning, flooring wear, lawn condition, and routine interior condition—constitute normal wear and tear, which is not deductible under Texas law. No excessive or tenant-caused damage beyond ordinary use was identified at move-out. Additionally, this matter has not been resolved by the court. Service was previously unsuccessful due to a closed office location, and the case remains active (Case No. 255100507378). For transparency and proper legal process, please publicly confirm the physical address or registered agent where your company can be served, as service is required and all communication must remain in writing. This matter remains pending, and I will allow the court to determine whether the withholding of my security deposit was lawful.
• DC

  Darla Carberry

  Jan 26, 2025
  5.0
  Holly Holmes Williams is a great professional providing superior customer service to all. She has been instrumental in screening and vetting tenants for my properties. They have been excellent and I credit Holly for finding them and negotiating with consummate professionalism. Her management skills are unmatched. Highest recommendation. Grateful Property Owner
• LL

  Linda

  May 23, 2023
  5.0
  Holly is very professional and punctual when responding to me or with tenant. She is knowledgeable about the real estate industry and my go to person for advice. I have been working with this company over 8 years and have referred her services to my family and friends.
• AJ

  Abe Jackson

  Dec 30, 2017
  5.0
  We are out of state investors and Ms. Holly Williams and the Northpoint Management group have been extremely helpful to us in managing our property. We are grateful for their assistance over the years.