The Keaton at Brier Creek

Reviews

• ZZ

  Zachary Eynard (Zack)

  4 days ago
  5.0
  While we didn't decide to rent at this property, I want to give a shoutout to Hailey, as a property manager myself I am huge on giving reviews and always want to make sure that everyone gets the credit they deserve.
• RB

  Rob B

  Sep 28, 2026
  1.0
  I held back on posting an honest review while living here out of fear of staff retaliation, but now that I have moved out after nearly a year, prospective renters deserve the truth. The high turnover here speaks for itself, and dealing with management has been an exhausting, dragged-out nightmare. They genuinely do not care about resident concerns, no matter how often you complain. I will never rent from a Greystar property again. Major issues during my stay: Disruptive Noise: Frequent late-night garbage dumpster pickups and disturbances. Broken Amenities: The EV chargers were consistently out of order. Unhelpful Maintenance: Flaky staff who refuse to help with simple fixes or basic requests (even borrowing a screwdriver), strictly hiding behind rigid policies. Severe Parking Shortages: The rear parking area fills up instantly; you have to watch it like a hawk just to secure a spot. Package Delivery Headaches: The mailroom and package locker system are an absolute nightmare to navigate. Difficult Office Staff: Unresponsive, unhelpful, and frustrating to deal with at every turn. Bogus Surprise Charges: Unjustified move-out fees, including surprise charges for minor carpet spots that were easily removable. Save yourself the frustration and look elsewhere.
• JC

  Jaymie Cohen

  Aug 21, 2026
  3.0
  I would have never left if it wasn’t for the excessive noise. Writing this solely as a warning so people don’t find themselves in the position I was in. The Keaton is so beautiful with a great community, but you will never have peace here not because of your neighbors, but because of the hotel across the street. They do live music multiple times a week for months, and it is LOUD. My apartment faced the hotel and the sound waves would bounce between the two buildings to the point where my windows would sometimes shake. They also do off season events with no warning, and you’ll find yourself on a random Sunday being forced to listen to people beating on drums for an hour on the outdoor patio because apparently that’s fun to do at a party? If you choose The Keaton, do NOT choose a unit that faces the hotel, and be aware that you can hear the BOOM from the shopping center dumpsters being emptied early in the morning, and people yelling in the streets while they’re walking to or from the shopping center at all hours. Super disappointing because I loved everything else about it here.
• MC

  Megan Carroll

  Aug 16, 2026
  1.0
  Don’t drive 15 hours to move and then leave your second vehicle. Unbelievable that you can’t even park one night without a pass and then have your car towed despite being up for damn near 24 hours. And then having to pay to get your vehicle out. Money making scheme much. I mean give people a little room. Absolutely appalling behavior. Also to use a tow company that is so poorly rated and is clearly a scam doesn’t say much about this place as a company or place to live. Do better! 8/17/26 Update I do live here maybe it’s not under my name but my husbands and you didn’t respond to his email he sent to you. We have been staying at the Keaton since July 16th. We registered all our vehicles and signed a contract which he sent in the email. With your response and lack of communication about this you would’ve had a better rating from me but all I’m seeing is a money making scam. You utilize a towing company with extremely awful reviews and predatory practices. That’s not ok. And your response is not ok. And also the next time you have to drive that long I hope you make sure you thoroughly at 5 am after driving for 15 hours you make sure you understand the rules.
• JL

  Jacky L

  Jul 31, 2026
  1.0
  PLEASE READ PRIOR TO MOVING IN – Future & current tenants alert The Keaton has been a great place to live—it's in a convenient location, well-maintained, and has a friendly community. Unfortunately, I moved out a little over a month ago and the billing/move-out process has been disappointing and bizarre. The initial move-out inspection report (photo attached) explicitly stated the carpet was clean and did NOT require replacement. However, management later reached out claiming a 3rd party vendor found the carpet to be "severely worn out." Management is now attempting to charge me a $565+ damage fee for this replacement. "Severely worn out" describes ordinary wear and tear, not tenant-caused damage. For future and current tenants, please protect yourself and know your rights: under N.C. Gen. Stat. § 42-52, landlords cannot charge tenants or withhold funds for conditions due to normal wear and tear. Furthermore, charging for damage after issuing an official, signed move-out report clearing the property is completely unacceptable. It is very disappointing that management's handling of this move-out ledger has ruined what was otherwise a very positive living experience. Document everything if you live here.

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