Pines of Ashton Apartments

Reviews

• SE

  SALEH ELMOSTAPHA

  Sep 22, 2026
  1.0
  I DO NOT RECOMMEND PINES OF ASHTON APARTMENTS. I lived here for almost three years, so this review is based on long-term personal experience, not one bad day. One of our biggest problems was the A/C. When it stopped working, we sometimes waited days for repairs, even during the North Carolina summer. Someone could come and say it was fixed, only for us to discover that it still was not working properly and have to contact them again. We also repeatedly had black spots on the bathroom ceiling. They were addressed after multiple requests, but the problem came back, and at times we waited weeks for it to be addressed again. The worst situation happened after our A/C was eventually replaced. Before that, our electricity bill was normally around $150–$200, sometimes about $250. After the replacement, our bills jumped to approximately $550–$700 per month for about three months. We discussed this with management and were told approximately $250 would be deducted from the rent, but based on my experience, that deduction never happened. More importantly, the extremely high electricity bills continued. I eventually moved out, but my friend is still there. He wants to leave because he is tired of these ongoing problems, but he is still bound by his lease and feels he has to remain there for now. It genuinely makes me sad that I was able to leave while he is still dealing with this situation. Another thing I want to make very clear: during almost three years, I never paid my rent even ONE DAY late. Not once. I respected my responsibilities every month. Residents can face consequences when they fail to meet their obligations, yet when residents wait days or weeks for important problems to be resolved, sometimes all they can do is keep calling, submitting requests, and waiting. For almost three years, they never had to wait one extra day for my rent, but I sometimes had to wait days or weeks for problems in my home to be properly addressed. To be fair, the office employees I personally dealt with were generally kind and respectful. My complaint is about my overall experience and how these problems were handled, not about their personal behavior. If you are considering moving here, do not rely only on verbal answers about maintenance or repairs. Based on my experience, what you are told and what you actually experience can be very different. Ask for important information in writing, read your lease carefully, take pictures, and keep records of every maintenance request and promise. After almost three years, my experience was extremely disappointing. I wish someone had warned me about these things before I moved in.
• KS

  Karelys Sinagogue

  Sep 10, 2026
  5.0
  It was an amazing experience all thanks to Elma! Thank you for helping us out.
• JM

  James McCracken

  Aug 31, 2026
  5.0
  Very nice apartment complex ,roomy ,nice staff and people , plenty of parking and a couple of pools and a gym , just moved in but enjoying it at look forward toy time here .
• KM

  Keila Martinez

  Aug 16, 2026
  5.0
  Love it here and Steven was the best help in getting my new apartment and he made everything super easy for me
• PK

  pamela ketter

  Aug 13, 2026
  5.0
  Air conditioning went out on the 12th and on the 12th Felipe came and put in portable units and acknowledge the issue which was a broken fan then later at night we had to call again because the portable unit wasn’t working. Colleague came over corrected the issue as Felipe stated he came back at 10 and fixed the issue in less than an hour. Home is cool At 72° I did an amazing job easy to talk to and understand