Progress Residential

Reviews

• AC

  Ashley Crosby

  2 days ago
  1.0
  Actually the worse move in experience I have ever had. Viewing the property and completing the application was fine. I signed my lease, purchased renter's insurance, and started utilities before my move in date. I was able to pay my deposit (1 month's rent) easily using the online portal; however, there was no option to pay the prorated rent and additional fees using the online portal. Instructions were provided to make this payment manually online but the buttons also were not available on the portal. The day before my move in date, I received an email reminder that the additional fees had not been paid and I could not move in on the lease start date if this had not been paid. Mind you, this is the day before the lease starts/move in day. A follow up email from the resident coordinator, Brittany, provided instructions to download an app and scan a cashier's check or money order. I could not complete this until the evening as I work during the day. I scanned my money order into the app. Then, the next day I had scheduled "move in orientation", a required call on the move in day, at 9 am. I never received a call from the agent, and was later notified that because the funds were not received, the appointment was cancelled. After a series of calls and emails throughout the same day, my scanned money order was rejected several times due to "poor image quality"... on a iPhone 17. I also tried a friend's iPhone 14. Same error. After continuous communication with the company, I was told to drive 2 hours to the nearest office location to hand deliver the money order, which is not an option for me. If I hadn't paid money already and signed the lease I would look elsewhere. This issue is still not resolved.
• SP

  Stacey P

  4 days ago
  1.0
  This company should be called Incompetence Residential. I’ve only been renting from them for 6 months and it has been an absolute nightmare. I didn’t have a working stove for the first 2 months. The carpets throughout the house were completely destroyed by the previous tenant’s cats and the response was to have them cleaned again which did nothing. I’ve had constant issues with the HVAC system which is less than a year old. If you’d like a decent rental home, do not rent from this company. Photos of some of the damages they marked as “good condition”.
• AD

  Adam Denny

  Aug 14, 2026
  5.0
  I just recently moved from another state and have been in the house for 2 weeks. Eli and Olaf came out to fix a couple doors that weren't closing properly. They were very helpful with answering a few other questions I had. Very good service!
• AN

  April McNeil Noble

  Aug 7, 2026
  5.0
  I love how quickly maintenance requests are handled! Whenever I submit a request, the team responds promptly and gets everything taken care of. Isaac was especially friendly, professional, and helpful. He fixed everything that needed attention so quickly, and I really appreciate the great service!
• CT

  Cassandra Teague

  Jul 29, 2026
  5.0
  I must give review to this company!! You can tell they ALL are pros at each step of the process. I moved July 13th, 2026, and they have everything you need to do, all put together and so easy to complete each task. They also have a real person to help you with anything you could possibly need. Joni Sumrak was my go to person. I can't tell you enough, how easy she made it for me, with emails to remind me what was needed, where to get the information or assist me with what was coming up. Always a step ahead. The teams that put the web pages together made it so simple to use. For me, 65 year old, and not very "geekie" I found it very easy to use and find useful info that I might need later. Thank you ALL so much for a easy experience at a stressful time when your moving and there are so many things to do. AND TO JONI SUMRAK YOU ARE THE BEST!!! ( and so patient)