Progress Residential

Reviews

• MS

  Moriah Strafaci

  6 days ago
  5.0
  Isaac and Westin were great! They came out quickly, figured out the issue, and replaced the damper. They were both professional, friendly, and got everything taken care of efficiently. I really appreciate the quick response and great service!
• MZ

  Maria Zanfardino

  Sep 25, 2026
  5.0
  My air conditioning was not working and progress sent out maintenance to fix it. I had the pleasure of Isaac coming out to my home. Isaac was absolutely incredible. He was extremely polite. He was able to figure out the problem with the AC, go to Home Depot and fix it in record timing! I work overnights and thanks to Isaac’s efficiency I was able to get a little bit more sleep. Thank you so much Isaac, progress is lucky to have someone so knowledgeable and hard working!
• TL

  Taryn Love

  Sep 23, 2026
  1.0
  They’ve recently switched over to an AI system. I have had the absolute worst time trying to get a home. The website will show a home as available, I’d tour it, apply, and then, within minutes, I’d be told it’s not available but I could still use my application fee on another home. Every person I spoke to was confused and couldn’t give me any answers, even though my money was now involved. They claim it’s first come first serve but somehow I was advised someone beat me to a home that I had already been approved on. After applying to two more properties and getting the same response “unavailable but apply for another home” , I finally just asked to have my money refunded. After 5 days I had to call back and was advised that whoever Id spoken to simply noted “she wants her application refunded because she couldn’t move forward.” That’s not at all the whole story. No one I spoke to on the phone wants to do their job. Everyone claims things are “out of their control” but they can’t transfer me to speak to anyone who is “in control.” I’m so disappointed in my experience with Progress Residential.
• CS

  Charlene Smith

  Sep 21, 2026
  1.0
  This place is a absolute JOKE we applied and got approved went to pay and their website crashed I spent the next 2 weeks reapplying and they rejected or canceled it all together they said they couldn’t use the approved application even though they see it in their system. And it’s all bc of their stupid AI System was not accepting my bank account when they accepted it the first time they said they saw everything was up to requirement credit income and background but there was nothing they could do I reached out over 27 times asking for a manger or someone who could help me and NO ONE could and no one ever reached back out. I have all of the proof we were not given an actual fighting chance even with the approved application. We are looking into legal action on this because it was nothing but a headache from day one with their ridiculous AI system and no way to fix it! DO NOT USE THESE PEOPLE OR ROBOTS
• TS

  Tara Stephens

  Aug 27, 2026
  1.0
  Update: It is now the next day, and I am still receiving the same response: “Someone will call you to schedule a time for a technician to come out.” I called at 7:45 this morning, and it is now 12:30 p.m.—I still have not received a call or appointment. At this point, it is safe to say that my family and I will be going yet another day without air conditioning (Day 3) This is completely unacceptable, especially during extremely hot weather. North Carolina law requires landlords to promptly repair air-conditioning systems they provide once they have been notified of the problem. This situation should be treated with urgency, yet this company continues to delay without providing any actual assistance or timeline. I am documenting every call and response and will now be taking further action, including filing complaints with the North Carolina Attorney General’s Consumer Protection Division and any other appropriate housing or regulatory agencies. Tenants should not have to repeatedly beg for an essential repair while being given the same empty response day after day. Here I am AGAIN leaving another negative review because of my experience with this rental company. I am currently on DAY TWO without working air conditioning. I submitted a maintenance work order and have repeatedly been told that there are “no service technicians available in my area.” Meanwhile, there are multiple HVAC companies in this area that offer 24-hour/emergency service. If your regular service provider is unavailable, why isn’t another qualified HVAC company being contacted? From a tenant’s perspective, it feels as though saving money and using only certain service providers is being prioritized over getting an urgent maintenance issue resolved. What makes this even more frustrating is that my rent has increased YEAR AFTER YEAR since I moved into this home in 2021. When I initially applied, I was required to show income of three times the rent. Yet the rent continues to increase at renewal while the home continues to age. There have been no significant improvements to my home that would explain these continuous increases, but when I actually need maintenance, I am left waiting for days. How can a company justify increasing a tenant’s rent year after year while providing this level of maintenance service? If income of three times the rent was so important when I applied, how does continuously increasing the rent affect that same affordability standard for existing tenants? I pay my rent and I expect essential systems in the home to be maintained appropriately. Being told for two days that there simply isn’t a technician available is not an acceptable resolution to my maintenance request. At this point, I will be documenting this situation and taking my concerns beyond another maintenance request. I intend to contact the appropriate North Carolina housing and consumer agencies regarding my experience and the length of time I have been without working A/C. I will also be sharing my experience publicly through social media and contacting local media/consumer advocates so other renters can understand what my experience has been with this company. Large corporate landlords should be held to the same standard they expect from their tenants. If tenants are expected to pay increasing rent on time every month, we should also be able to expect timely attention when essential equipment in our homes stops working. Two days without A/C and counting. This is Unacceptable!!