South & Hollis

Reviews

• DB

  denise boatwright

  1 day ago
  5.0
  I came in for a tour without an appointment this weekend and the young lady at the front desk was very accommodating to my daughter and myself. The building is beautiful and is definitely in my daughters top contenders for her fall move. Very spacious apartments with lovely finishes and amazing prices. I definitely recommend you stop by and tour with Jael if you can!
• KD

  Kate Dudley

  Jul 7, 2026
  1.0
  I rarely leave negative reviews, but after months of ongoing issues, I feel it’s important to share our experience. We moved into this community at the end of February with high expectations, but unfortunately our experience has been incredibly disappointing. Since moving in: * Four of our bicycles and one e-scooter have been stolen from the property. * Our second bedroom closet suffered water damage from a leak in April. We submitted multiple maintenance requests, yet several were marked “completed” even though no work had actually been done. * The water damage remained, and mold developed in the affected area. * Our air conditioning has failed multiple times over the past few months, with each repair seeming to be only a temporary fix. * Over the Fourth of July weekend, while we were away, the AC failed again and caused another leak into the exact same closet that had previously been damaged. When we returned, the apartment was extremely hot and humid, and visible mold had already begun forming. The most concerning part of this experience was asking maintenance what would be done about the mold and being told they would simply “paint over it.” That response was alarming and completely undermined our confidence that the issue would be properly addressed. Throughout all of this, we’ve been patient. We’ve submitted work orders promptly, allowed maintenance access whenever requested, and tried to work with management to resolve these issues. Unfortunately, the recurring problems have continued, and we no longer feel confident that they will be permanently fixed. What should have been an exciting first home as a married couple has instead been filled with repeated maintenance problems, property damage, concerns about mold, unreliable air conditioning, and repeated thefts that left us feeling unsafe. Everyone’s experience may be different, but based on ours, I would strongly encourage prospective residents to carefully consider these issues before signing a lease. We hope management takes meaningful steps to improve the living experience for future residents.
• JK

  James Keys

  Jun 23, 2026
  3.0
  Update after living here for a while: It’s okay. If you are looking for a place with trash littered behind your apartment and broken glass to walk your dog on while the carbon monoxide detectors beep month after month, then this is the spot for you! Pros: Distance to light rail, price, size of apartments, newer designs, EV chargers, dog park, game room Cons: Trash, tiny package room, homeless walking around at night, CO detectors in garage expired, small fitness center, small pool, “community events” consisting of management’s friends and paid “events” like food trucks It wouldn’t be fair to only talk about one or the other, South and Hollis has both good and bad things, but this isn’t a place where you’ll finish a year of living and be excited to re-sign your lease, you’ll definitely have to think about it.
• MS

  Maddie S.

  Jun 1, 2026
  2.0
  I have lived here for 3 leases and have refrained from posting negative reviews (despite experiencing many issues) because I do like a lot of things about this property, but after this weekend I cannot take it—do NOT sign a lease here if you work from home or enjoy having the freedom to use your phone or watch TV when you’d like. They contract internet/cable services through WhiteSky and the service goes out fairly often, sometimes for days at a time. The building is a total black box so you cannot get service outside to place a call, send a text, or watch TV. It’s an insane safety concern because there is NO WAY I could have placed a call to 911 from my unit if I needed to this weekend. As part of your lease, you are REQUIRED to pay $65/mo for this low quality internet. Unfortunately it is not management’s fault that this occurs, but it is building ownership’s decision to force resident to pay for their WiFi as an additional income money grab. I have never experienced an issue like this at the properties I had lived at where you bring your own router, and the monthly cost of that for the resident is usually less. I do appreciate managements email communication on the outage….I just couldn’t even receive the emails unless I left the freaking building. Just FYI, this income-focused posture from ownership also translates to broken/damaged amenities (grills, gym equipment, coffee machine, parking gates, door locks, elevators) that go a forever without repair. As a resident, you want good management but more importantly, you want to live in a building where ownership will invest in keeping the place in working order. Otherwise even the best management in the world doesn’t have the power to fix problems.
• JH

  James Hunt

  May 30, 2026
  2.0
  I’m updating my original 5 star review, that I was badgered into leaving, to 2 stars to more accurately reflect my experience with this community over the 2 1/4 years I’ve been here. I was one of the first people to move into this building as it was being built in the spring of ‘24. I’ve also ran a neighboring business to the complex for 8 years, so I know the block well. I’ll give it two stars purely for the location to the city and great businesses. The neighborhood has cleaned up greatly in recent years. If you want to live in a facility where the staff listens to the residents, care about what the residents concerns are and look out for the best interests of the residents then Do Not rent here. In January, I took a new job out of town needing to be closer to family. For three months I requested my options for cutting the end of my lease short by 1 to 2 months. They repeatedly ignored requests for three months. Once I reached my final 80 days they responded that I needed to have provided them with a 90 day notice, therefore it was irrelevant to provide me with any options. They wouldn’t even provide me the total cost of a lease buy out. Considering they are throwing 3 free months to any new resident you’d think they’d at-least have a conversation with their longest tenured resident. This “luxury living” facility has been underwhelming from the start. The original construction was very shotty. In unit - The flooring was trashed upon move in. They were heavily scratched from air compressors vibrating on them. The floors were covered with paint, and other adhesives that couldn’t easily be removed. Cabinet doors have fallen off since from the time I moved in because the mount holes were stripped out. The drawers have consistently fallen apart from move in due to the quiet close being too strong for the weak dovetail joints. Vertical Trim molding on the island was not correctly attached, so it constantly flaps and gets caught on stuff. 2 cabinet doors were hung upside down, which is obvious when the pull handles do not line up with the doors next to them. My patio door was not hung correctly so it would not latch closed. The sink has not effectively drained since move in. The side of the building that sits on Hollis road side has settled to a point where the units on that side have sloped counters and floors. Anything round will roll right off the counter. If you put in a a maintenance request, they typically marked it as completed but do not address the issue. They also never change the air filters which they insist they will. In almost 2.5 years they’ve changed them once. Community spaces The pool was poorly designed. It gets very little sun even during peak summer sun. Which is from about 12-4 in mid May to late August. The pool is usually dirty. The pool vacuum when used will almost always sit in the pool for 36-48 hours without moving. Staff is too lazy to put it away. The cabana cushions are nasty and have been cleaned very little if at all. The grills are 50/50 on whether they will be working or not. The lid handles have consistently fallen off since the first summer. The beverage station is consistently not working. The minimal amount of equipment in the weight room is frequently out of service. Originally they use to provide resident events and have a solid lending room. Resident events have mostly stopped. I use “resident event” loosely because it’s usually the staffs friends that crash it and consume any food and beverage that’s provided which the residents have paid for. All in all, the facilities are underwhelming, staff is lazy and only care about themselves instead of the facility or the residents.

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