Ryan Homes at Sunset Creek Townhomes

Reviews

• CQ

  CIN QUITA

  Jul 6, 2026
  1.0
  I closed on and moved into my new Ryan Homes home on June 26, expecting the excitement and peace of mind that comes with buying a brand-new home. Instead, within an hour of closing, I realized I had taken possession of a home that was not complete or move-in ready. I was never given the opportunity to complete a final walkthrough before signing my closing documents. After closing, I found numerous unresolved deficiencies that should have been corrected beforehand. Many items identified during my pre-closing inspection appeared to have simply had the repair tape removed without the work actually being completed. On my first day, I had to wait outside my home because my keys were unavailable. Once inside, I found orange clay dirt throughout the entryway, paint stains on walls, flooring, door knobs, and other finished surfaces. While my family was visiting to celebrate, a housekeeper arrived to clean the home, and painters returned but failed to correct the issues while creating additional messes. Less than 24 hours after moving in on June 26, my ceiling began leaking due to a plumbing issue. Contractors have since cut holes in my ceiling and master bathroom wall, shut off my water for repairs, and continue entering my home to complete work that should have been finished before I ever signed. Instead of enjoying my new home, I have been living in what feels like an active construction site. As of July 6—ten days after closing and moving in—and after four separate attempts to correct the painting and cosmetic deficiencies, the workmanship remains unacceptable. The walls still have dents, uneven and unsmooth surfaces, sloppy paint lines, paint on finished surfaces, and visible imperfections throughout the home. Despite multiple opportunities to make things right, many of the original issues still exist, leaving me with very little confidence in Ryan Homes’ quality control or workmanship. Because my home wasn’t ready for occupancy, I had to cancel my furniture delivery and sleep on an air mattress for several nights. I’m also supposed to be held liable for utility bills while contractors continue using my home to complete unfinished work. A homeowner should not be financially responsible for a house that is still functioning as a construction site after closing. This experience has caused unnecessary stress, financial disruption, and disappointment during what should have been one of the happiest milestones of my life. My hope in sharing this review is that future homebuyers insist on a proper final walkthrough before closing and thoroughly inspect every aspect of their home before signing. Ryan Homes has an opportunity to improve its quality control and customer care. I hope no other homeowner has to begin their homeownership journey the way mine began.

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