Rush Student Living

Reviews

• JB

  J B

  Aug 10, 2026
  5.0
  Well my son would say he hated it, but that was the 2 roommates he didn't pick. Otherwise it was a perfect living space and across the street from campus. They really do knit-pick the money though. His bathroom was room were cleaned well before move out and they still charged $130 for cleaning.
• FM

  Faith Madukwe

  Aug 1, 2026
  1.0
  Not the best apartment. Wifi is terrible, power goes out longer than it should, fire alarm would set off too frequently. It’s not the worst, but it definitely doesn’t deserve its high rating. Charges are insane! Base rent was 950 and ended up paying about 1200 each month. Just trying to be transparent 🤷‍♀️ I hade ‘pool-view fees’ and ‘master’ bedroom fees, wasn’t by choice, and being by the pool when people blare music at 7pm is not what an extra charge should be for. They talked about hallway carpet cleaning during the first 2 months of everyone moving in… it never happened. The time at which they want to announce maintenance schedules and whatever is soooo inconvenient. *Especially closer to move out, as someone has said perfectly in another review, it made me feel very uncomfortable in my own space. And truly the wifi is terribleee😭 and goes out/off very often and tends to last forever!! I’m only making this review because the only bad things i saw when moving in was about pests and i never got that issue. i did not know about these other things, so just trying to warn others lol. Leasing office and management are generally helpful, although I’m currently trying to figure something with them and they haven’t responded to me even though their office should’ve been open earlier today.
• TD

  Tara Danley

  Aug 1, 2026
  1.0
  ***Update***: Update: Management responded to this review and instructed me to contact them by email regarding our concerns. I did exactly that. Their response was that disputes are not handled by email and that I needed to submit a separate dispute form — which we already submitted weeks ago. So, to recap: we submitted the required dispute form, received no resolution, were publicly told by management to email them, emailed as instructed, and were then directed back to the form we had already submitted. This is unfortunately consistent with our experience.. ---------------------------------------------------------------------------------------- I rarely leave negative reviews, but I feel future UNC Charlotte students and their families should be aware of our experience. My son sublet an apartment at RUSH, and from the day he moved in, the experience was disappointing. The apartment was dirty, and there was obvious damage to the walls and furniture. Because he was taking over a sublease, he was told to accept the apartment "as is" and sign the paperwork despite the condition. Later, while his vehicle was in the repair shop, he stopped by the leasing office to ask about parking a temporary vehicle. He was told he did not need a parking sticker. Based on that information, he parked the vehicle, only to have it towed. When we requested reimbursement for the towing charges, management denied the request, stating that staff said there were plenty of parking stickers available and that he had not followed the written policy. Unfortunately, that was not what he was told when he sought guidance from the leasing office. After he moved out, he was also charged $200 for alleged mattress damage, even though there was no damage to the mattress. We requested documentation supporting the charge and are still awaiting evidence. What disappointed us most was not that problems occurred, but how they were handled. We consistently felt our concerns were dismissed rather than fairly investigated or resolved. If you choose to live here, I strongly recommend documenting the condition of the apartment and every piece of furniture with photos and videos before moving in, and getting any instructions or exceptions from the leasing office in writing. Based on our experience, we would not recommend RUSH to UNC Charlotte students or their families. There are too many housing options in the area to accept poor communication, inconsistent management, and disputed charges.
• LG

  Lindsey Good

  Aug 1, 2026
  1.0
  I had a very disappointing experience living here. I was only here for a little over the summer because I was working in the area, but I have lived in multiple student housing communities before, including two years in student apartments at my college and other properties under the same management. I have never been assessed damage charges at any of those properties, which makes this experience especially disappointing. From the time I moved in, the apartment already had visible damage, including chipped cabinets and stained carpet. Unfortunately, the move-in inspection form was not working, so I went to the front office to let them know. I was simply told to save my pictures because the form wasn’t working. I relied on that advice and took photos throughout my stay documenting the condition of the apartment. The property also frequently smelled like marijuana, which made the living environment unpleasant. When I tried to speak with management about my concerns, the front desk employee was dismissive and unprofessional. I was told that management was “walking around.” I said I was happy to wait, but I was still repeatedly dismissed instead of being allowed to speak with someone. Eventually, the General Manager came out, but instead of addressing my concerns, I felt blamed for a situation involving another resident’s belongings that had been left outside my door for months. I was told I should have contacted someone I had never met or thrown away another person’s property. I was not comfortable touching or disposing of someone else’s belongings, especially since they did not belong to me. I still don’t understand why the resident who left the property behind was apparently not charged, yet I am being held responsible. During my stay, I only used the common area refrigerator and microwave. Despite that, I was charged for cleaning the common areas, paint, carpet, and damages that existed before I moved in. I also know the common areas had already been cleaned and my roommates had been charged for cleaning before I even arrived, so it makes no sense to charge me for those same areas. My lease was by the bedroom, yet I was still billed for common-area cleaning charges that I do not believe I am responsible for. Overall, the move-out process has felt unfair, and I have had to dispute multiple charges that I do not believe I owe. To make matters worse, after sending us a dispute form, the system would not even allow me to upload the photos documenting the pre-existing damage. I have also been told that disputes cannot be submitted by email, discussed in person, or handled over the phone. This has left me with no effective way to provide the evidence I was specifically told to keep when the move-in form was not working. I strongly encourage anyone considering living here to document every inch of their apartment with photos and videos at move-in and to keep those records throughout their stay. Based on my experience, I would not recommend this property.
• CC

  carson

  Jul 20, 2026
  1.0
  I’ve been here only seven weeks now and the WiFi has been out at least 4 times, which is great because I often have to do some work from here, along with getting no reception because our room is right next to the parking garage. Power has gone out a few times as well but this was because of bad weather, which I get. Have noticed multiple roaches, were told they’d come every Thursday to spray for them, came once and never again. At least they have a company that comes and picks up trash so that you don’t have to bring it out to the super overflowed dumpster which is also steps from my room, along with the stairwell that looks like it’s been abandoned for years. My fourth week here I had a rental car because I got into an accident, I had the car parked in guest parking for well over a week (never more than 12 ish hours at a time) and it got towed eventually, I was told that it was because it was logged two nights in a row, I suppose they check at random because if that was the case it would’ve been towed way earlier, the awesome towing company they use makes you go to them to get your car back, and then charges you $350. You’d think for the $1150(!!) or so I pay in rent a month I wouldn’t have these issues, guess it’s my fault for not doing my research prior to moving in.

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