Progress Residential

Reviews

• LM

  Luke Maz

  Sep 24, 2026
  1.0
  Beware of this company!! They will do their best to keep all of your security deposit no matter what you do. I provided a 60 day written notice, paid the two months to have an empty house, went back and maintained the lawn per the lease requirements 1-2 times per week. Cleaned the house, removed 100% of all my property. They are now charging me for failing to fulfill the lease agreement that they made me sign (13-month lease) to avoid another costly rent increase last year. Per their own lease agreement, you are to pay two months' rent to break a lease early, which I did. If you are a current resident and plan on moving out any time soon, you may as well not make any payments towards your rent, as they will keep your security deposit regardless. After seven years of paying rent on time each month, this is how they treat hard working people during this tough economical time. GREED at a corporate level!!
• MW

  Madison Woods

  Sep 21, 2026
  1.0
  Wasn’t able to rent because their AI application threw an immediate denial for credit despite not actually pulling the report. After spending hours on the phone trying to contact customer service we were given the run around, told there were no supervisors and told to call Equifax, despite them not having anything to do with the application. They fully scammed us out of $200 dollars worth of application fees.
• DH

  davashia hall

  Sep 21, 2026
  1.0
  DO NO RENT FROM HERE !!!! . I haven’t been in this home 30 days yet and when I say they give zero about thier tenants !!! Yesterday I woke to the thermostat reading 75 upstairs when it was set to 72 the night before , the down stairs unit was also not working correctly . I called at 8am and was told they out in a request to have someone come out , called back a hour later cause now it’s 78 in the home only to be told we can’t do an emergency call till it reaches 81 well if it’s 12 what do you think the temp is going to do later ?? Go up !!!!!! .So finally I called a third time a hour later when it reaches 82 now they send someone out , time quoted 5:15-9:15 but they show early ( great ) only to be told well the line is frozen it has to thaw out nothing can be done . Well if they agents on the front line were trained to ask in depth questions we could’ve been tuned the ac off so it could thaw .. the tech then says well u can can buy something and they will credit the account well who trusts a company who gives u the run around to do that NOT ME . So we’re left to sleep in 88 degree weather without any assistance or empathy being offered . Today you would think they would have been here bright early .. nope not at all , called twice only to be told they’re escalating it to the service team !!! You can’t get a supervisor on the line to safe your life !!! Only call back offers with no call backs . As a person living with MS this is unacceptable !!
• AR

  Amanda Rose

  Sep 18, 2026
  1.0
  Would leave zero stars if possible. I very rarely leave bad reviews but felt the need to warn families like mine. I have been a progress customer for years spanning multiple homes and states and was told before making the decision to move out of our current rental very clearly that we could set up a payment arrangement for our remaining balance for breaking our lease due to a cross coubtry move. Once in the process of attemting to set thst up, I was ping ponged between a phone number and an email for weeks in which no one could provide an answer as to who could assist me in making said arrangement. The issue was finally escalated to a different team. I was finally made aware that there is no such thing as a payment plan though that had not been communicated once up to this point and essentially there is a hard cut off at 60 days from move out. Asking for thousands of dollars within a two month window and offering no other recourse besides sending a bill to collections is absurd. Especially when your customer service representatives are actively explaining that there is an option for a payment plan available. Disappointed, disgusted.......we will never rent from them again. Buyer Beware!
• CA

  Chelsea Abt

  Sep 15, 2026
  1.0
  An Absolutely Frustrating Experience from Start to Finish Progress Residential has been nothing short of a nightmare since the application process. What should have been an exciting move from NYC to NC quickly became one of the most stressful rental experiences I have ever had. I applied for a home on July 1, 2026, and was told on July 6 that I had secured the property. We were moving our family from New York to North Carolina and were given an expected ready date of July 20. We were then told the home could potentially be ready anywhere between July 13 and July 20. We were required to tour the home between July 11–12 to assess any damage, and were then told we had to take possession of the property within 4–9 days. We adhered to their timelines and did everything that was asked of us. Then came the lease. On July 15, our lease was finally made available to sign, but the information in the lease was incorrect. After multiple calls and requests to have the errors corrected, we were repeatedly warned that we could lose the house if the lease was not signed and payment was not made. The most frustrating part? I didn't receive the corrected lease until the same day the lease began. Our lease started at 4:30 PM. Let that sink in. How exactly is a family supposed to move from NYC to NC at 4:30 PM on the day their lease begins? Every representative I spoke with repeatedly told me not to schedule movers, moving trucks, or other accommodations until the lease was finalized. Yet, they simultaneously provided an extremely narrow window in which we were expected to take possession. These timelines are completely unrealistic for anyone moving across state lines, especially a family trying to coordinate movers, travel, childcare, and an entire household. Unfortunately, the problems didn't stop once we moved in. Approximately two weeks after moving into the home, we experienced a heat wave and our AC stopped working. We have two infants, and the house reached approximately 96 degrees. I was told by multiple Progress representatives that this qualified as an emergency and that someone would be sent out immediately. That did not happen. I spent hours on the phone with Progress, beginning around 10:00 AM, trying to get updates and get someone to address the issue. After an entire day of calls, I finally received a portable AC unit at approximately 10:30 PM. Having two infants in a 96-degree house for an entire day while repeatedly being told the situation was an emergency was completely unacceptable. And now, I am dealing with another issue involving Conservice utility billing. I am receiving bills stating that I owe Progress Residential for utilities dating back to when our lease began. When I contacted Progress about this, I was told that I was supposedly the only person who had ever received a bill like this and that the situation was "unheard of." Rather than providing a clear resolution, I was essentially told to wait until next month's bill to see whether it appears again. This entire experience has been incredibly frustrating. Moving from NYC to NC was already a major transition for our family. We trusted Progress Residential to make securing and moving into our new home a smooth process. Instead, we have dealt with incorrect lease documents, unrealistic move-in deadlines, poor communication, hours on hold, emergency maintenance issues that were not handled promptly, and now ongoing billing confusion. I understand that issues can happen with any property management company. What has been most disappointing is the lack of communication, consistency, and urgency when those issues occur. If you are considering renting through Progress Residential, especially if you are moving from another state, I strongly recommend doing your research and considering other property management companies before signing a lease. This has been, without question, one of the worst rental experiences I have ever had.

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