Preserve at Steele Creek

Reviews

• MK

  Ms Kebia

  Jun 28, 2026
  4.0
  My experience at Preserve at Steele Creek began with a warm welcome and exceptional service from Patrekia. I was relocating to Charlotte from the North Houston, Texas area and was having a difficult time finding a place to live. From our very first phone conversation, Patrekia went above and beyond to reassure me that she would take care of me, and she truly delivered. The process continued with Amy, who took everything to the next level. It's almost as if Patrekia set up the perfect assist and Amy finished with a slam dunk. Amy was compassionate, patient, and worked tirelessly to help me through the approval process. Together, they made what could have been a stressful relocation feel seamless and effortless. I lived at Preserve at Steele Creek for about a year and a half, and it was an amazing experience. Whenever I needed assistance, the office staff was always friendly, professional, and eager to help. I also have a French Bulldog named Amour, and both the office and maintenance staff treated us like family. Although I rarely needed maintenance, the team was always personable, caring, and genuinely happy to see us whenever we crossed paths. Another major benefit was the location. Being close to one of my jobs made commuting much easier and helped me maintain excellent attendance at work. There were only two downsides during my time there. First, traffic on Steele Creek Road can become extremely congested during certain times of the day, making it difficult to enter or leave the community. Of course, that's outside the property's control. Second, I was disappointed by the amount of dog waste that some residents left around the community. As a responsible dog owner, I have always cleaned up after my dog, Amour, so it was frustrating to see others not showing the same consideration for their neighbors. I view this as a resident issue rather than a reflection of the management team. Overall, my experience was outstanding. Patrekia and Amy exemplify what excellent customer service should look like. Their professionalism, compassion, and willingness to go above and beyond made me feel welcomed from day one and ensured that my stay was comfortable from beginning to end. If I ever needed to live in the Steele Creek area again, I would not hesitate to make Preserve at Steele Creek my home.
• ME

  matthew ellis

  Jun 17, 2026
  5.0
  Patrekia was excellent. She was on time with a quote waiting on me when I arrived. She gave a very detailed tour and was very respectful of my time while balancing other residents that entered the office.
• BM

  Big Mama

  Jun 15, 2026
  5.0
  Very well kept pet friendly pool and grills for grilling maintenance on duty 24 hours.
• TS

  Tyanna Simmons

  Jun 3, 2026
  5.0
  I had the pleasure of meeting with patrekia . She was absolutely amazing . She was very transparent and kind . Very patience . I had told her from the beginning I didn’t think I would get approved not only did I get approved but she believed that I would and spoke good over me ! That’s just her as a person! Amazing . The apartments are very nice … clean and quiet it was in a good area ! I definitely did enjoy my time there ! I definitely believe that is a place to move to anyone with kids, a fresh start .. whatever the reason!
• TS

  Tarsh Short

  Apr 27, 2026
  5.0
  Maintenance staff are always very friendly and quick to get onto work orders once placed. Office staff are always delightful, Patrekia and Amy are always very quick to help solve problems (including when I left our keys in a storage closet door).