Hollis 7601

Reviews

• KC

  Kalia Carter

  Jun 24, 2026
  2.0
  I’ve been calling and calling with no answer can’t get any help to try and get an apartment I’ve had multiple people calling and going by the property and there’s no one there and no one picks up the phone or calls back. I’ve even emailed with no luck. Just wish I didn’t waste application fee and admin fee. No communication or clarification.
• CN

  Chris Neal

  Jun 24, 2026
  5.0
  Quiet
• MM

  M

  May 11, 2026
  1.0
  When we first moved in under MAA, the property was older and the amenities were pretty basic/outdated, but the rent was affordable and any issues with maintenance was generally handled quickly. It wasn’t luxury living by any means, but it was mostly fine at first. The summer we moved in, one of the buildings in the complex burnt down in a fire. A few months afterwards, they had fire inspections in every unit in the complex. During our inspection, the worker told us that the sprinkler heads in our building, including our unit, had been painted over and would need replaced to work properly. I don't know how any of that works but it was extremely concerning to hear after a fire had already happened on the property. The issue was not fixed while we lived there. Around the same time, we got fliers on our doors announcing that Pegasus is the new owner of the complex. It all went downhill from there. Over time it also was very difficult to reliably reach management. Calls often went unanswered, voicemails were not returned, emails frequently received no response, and there were many occasions where we went to the leasing office during posted business hours and nobody was there. Meanwhile, there were times where they sent out these alarming notices claiming rent was unpaid and threatening eviction proceedings even though our resident portal showed our account was fully paid and current. When we tried to ask about this we got ghosted, and eventually we learned that these notices were sent to everyone at the property. Maintenance became very slow, and issues just kept popping up. We experienced repeated issues with our air conditioning, including periods where our apartment stayed in the 80s and 90s for weeks at a time while we waited on repairs. We started dealing with mold concerns and German roaches in our unit as well. Pest control did eventually spray after we complained, and the roach sightings decreased afterward, but it felt like these problems were much larger than just our apartment. Although this property was "no-smoking" according to the lease, it didn't feel like they actually enforced that policy. The smoking was so bad that I couldn't use the balcony or have windows open without smoke getting into my unit. Eventually smoke started permeating into our unit from one of our neighbors. We complained more than once, and so did other residents. Management sent out warning emails to everyone, but beyond that I don't know what other measures they took to get people to stop. They eventually just stopped responding to our complaints though and the issue never stopped while we lived there. We decided to break our lease due to many of the aforementioned problems causing health issues, and even the lease break process was like pulling teeth. We attempted multiple times to contact the office by phone, email, and in person to figure out how to properly submit notice and pay the lease break fee. Nobody responded for days. We ended up sending written notice through every communication channel we could think of in the hopes that SOMEONE would finally respond, and we were definitely within the 60 day notice mark required by our lease. They didn't actually respond for several days, though. When they finally did, they never expressed an issue with our new move-out date... ...until it was finally time to move out. They tried to charge additional prorated rent based on when they finally responded rather than when notice was actually sent. We only got that corrected because we had saved proof showing that notice had been provided earlier, and thankfully the person we finally were able to get in contact with respected our original notice date. But if I hadn't saved the proof, we would have owed a couple hundred dollars extra. If you're considering moving here, be warned that you might have to deal with similar issues. The cheap rent is very tempting, but it comes at its own cost.
• MG

  marquisha gaddes

  Apr 28, 2026
  1.0
  Don't have any one answering the phone. I don't wanna talk to A.I
• MJ

  Marcus Jackson

  Apr 1, 2026
  5.0
  Good afternoon 7601 Hollis community Really appreciate Demitrius and Gino in my move in process this pass weekend. Had some issues and they were very professional helpful & responded within reasonable time to assist with my needs . Great Customer Service Big Shoutout To Demitrius & Maintains Gino for there Services 👍