Highlands at Alexander Pointe

Reviews

• DR

  Dee Rogers

  Sep 11, 2026
  1.0
  Highlands at Alexander Pointe property management is very concerning. Yesterday, the hot water knob of the bathroom sink came off into my hand. Gallons of water shot up and I tried to contain it by placing the knob over the water which directed it into the sink. My daughter went o locate help and informed the maintenance worker it was an emergency. The Maintenance Individual informed her to return to the apartment to turn off the water. Meanwhile, I'm at the sink and the knobs underneath the sink didn't move. Firemen were called, who couldn't turn the water off either. One of them knew to turn off the water in the boiler closet. The aftermath: 3 hours later the wet vacuum appeared but no fans. There isn't any ventilation, I left a message for maintenance that I'm concerned about mold and received a response that there was flooding in other locations so fans were not available. This is unacceptable. The office staff did give me water when I went to inform them of the situation and tried to be concerned.
• LH

  Lasondra H

  Sep 5, 2026
  5.0
  I just recently had a beautiful experience with the leasing agent at the office name Alex she was such a great person the tour was amazing and don’t believe everything you see on the reviews just go visit the place yourself. The pool is most definitely open and so beautiful now that it’s under new management at the apartments its so upcoming and you feel at home if i can give more than 5 stars i would ⭐️ it was worth the trip specially after seeing false feedbacks on the reviews i had to witness my self and i see total opposite from what they said. Thanks for touring such a beautiful place i felt home. Lashondra Holmes
• JJ

  jasmine jones

  Jul 29, 2026
  1.0
  When I came for an tour Leasing agent looked very irritated when questions were asked I reconsidered staying here
• JB

  jaylen brown

  Jul 29, 2026
  1.0
  I applied A week ago for a unit that was available now , I still haven’t been reached out to , Nobody ever answers the phone 😔 And the special that was included ends July 31 , It seems they are tryna let the special go by before contacting people even if we applied
• LS

  Lay TV (Laya Sanders)

  Jul 11, 2026
  1.0
  Had a tour scheduled for 1pm the leasing agent (I believe her name was Autumn) said she couldn’t find my reservation and that the website shouldn’t have let me schedule because she marked it as “busy time”. I've been in communication with someone via text after my tour last month so I came in for another tour today and was very dissatisfied with my experience. I fell in love with the property my first time visiting and wanted to have a final viewing before doing the application. Unfortunately, the Autumn woman had an awful disposition she was very curt and dismissive. I'll take it as a sign to look elsewhere.