Highland Mill Lofts

Reviews

• AH

  Andrea Harris

  4 days ago
  1.0
  Unfortunately, I had a very unpleasant experience with Candice in the leasing office. I had a scheduled tour but was running late, so I called ahead to let her know. I completely understand that being late may affect an appointment and that rescheduling might be necessary. However, the way the situation was handled felt extremely rude and unprofessional. I explained that I was coming from out of town and asked whether I could still come in since I already had an appointment scheduled. Instead of simply explaining whether they could accommodate me, I was repeatedly told to “go online and book another tour” and then told, “You didn’t show up to your appointment on time.” I take responsibility for running late. My issue isn’t that I may have needed to reschedule, it was the tone and lack of basic customer service. As someone considering making Highland Mills my home, this interaction left a very poor first impression.
• JN

  Jacob Neeley

  Sep 1, 2026
  1.0
  I was seriously considering moving here and had a great impression after my tour. Unfortunately, that impression has changed. Over the following three weeks, I called multiple times - left voicemails - and never received any form of response or follow-up from the management team. The only communication I received was automated AI emails. I’ve since moved on and found somewhere else to live. Considering how quiet the management team has been throughout this process, I suppose they were right about how quiet living here would be.
• TS

  tatjana sihmuratova

  Jul 28, 2026
  1.0
  I visited Highland Mill Lofts today because I was interested in touring an apartment. I understand that I did not have a scheduled appointment and that the leasing office may have been busy. However, I was disappointed with how the situation was handled. From the moment I arrived, I felt unwelcome. The leasing consultant’s facial expressions, body language, and tone made me feel as though I was an inconvenience rather than a prospective resident. I was completing the online registration for a tour and asked whether there was Wi-Fi available because I was having trouble with my internet connection. Instead of offering another solution, such as asking me to wait, giving me an estimated time, suggesting I return later, or seeing whether another team member could assist me, I felt dismissed and was asked to leave while she helped someone else. I completely understand that appointments are important and that staff members can be busy. My concern is not that I had to wait, but that there seemed to be no effort to make me feel welcome or offer any reasonable alternative. A little kindness and communication would have made a significant difference. I wanted to share this feedback because first impressions matter when someone is deciding where to live. Unfortunately, this experience left me with a very negative impression of the community.
• AB

  Ashley Butler

  May 16, 2026
  5.0
  I had such a wonderful experience touring the Highland Mills community. The property itself was beautiful and well-maintained, but what truly stood out was the property manager. She was incredibly knowledgeable about the charming property, it’s fascinating place in Charlotte’s history, and everything the community has to offer. She answered all of my leasing questions thoroughly and thoughtfully, which made the entire process feel easy and comfortable. Beyond her professionalism and expertise, she was also warm, welcoming, and genuinely hospitable. It’s clear she takes pride in the community and cares about making prospective residents feel informed and valued. Her combination of knowledge, professionalism, and kindness made a lasting impression. I would highly recommend Highland Mills Lofts to anyone looking for a great place to call home.
• MM

  Millie

  May 16, 2026
  5.0
  The manager Tricia is very knowledgeable & super sweet!

Frequently Asked Questions About Highland Mill Lofts