Hawkins Press

Reviews

• NK

  Nathanael Kraus

  Sep 14, 2026
  1.0
  Firstly, the office is great for what you need. They’ve always helped as much as they could and are always friendly, and the issues are not something easily they can fix, but the other reviews are right, internet never works here, and the packages are to the point I order things to my friends homes instead. I’ve had countless packages go missing. And have to use my phone hotspot numerous times a month, with zero communication as to what is happening. My ac has also gone out 4 times since the summer started, which oddly enough is the least annoying thing about living here. The office is absolutely wonderful, but the you can live anywhere else in south end for this price with less issues
• JJ

  Jake

  Sep 14, 2026
  1.0
  The building is nice and for the most part the experience is good but there are three issues that need to be figured out… 1. The WiFi is extremely unreliable. You can count on it out going out a couple of times a month. In this instance, it’s been out twice in the last week. Would be one thing if it was just for a few minutes but it’s typically out for 8+ hours when it does go out. Seems to be zero sense of urgency to be fixed either and there has never been a good reason given for why it goes out. Really troubling for those of us who work from home. If it’s just because it’s a bad network, not sure why a different option hasn’t been explored yet. All residents are forced to buy the same network and pay the same price. 2. The package room is a disaster. If you’re lucky enough to have yours put it in a locker, it’s fine. But often times it’s just dumped into a room that has zero organization. You can spend 30+ minutes just trying to find the right one and there’s been several instances of stolen packages as well. Leasing office just seems to shrug their shoulders and blame it on the carriers. Would help if there was some organization that allows the carriers to put them in the right spot. 3. Fire alarms are a bit of nussance. Probably go off once a month. Typically they blame it on “water intruding the pull-down station”. Fine if that happened once but seems like something that could be fixed so it doesn’t happen anymore. The biggest frustration is the lack of accountability and communication from leasing office. I understand it’s not always their fault but they are the main point of contact for residents. Sometimes there’s a message the next day with an excuse but no intention to resolve the problem. When it’s the same issues over and over again, it’d be nice to know they’re working on it. Willing to make this review better if these items are ironed out but all three are becoming a repeated problem.
• HS

  Haleigh Scott

  Sep 11, 2026
  1.0
  Overall, our experience at Hawkins Press so far has been fairly good with a few big pain points. The Wifi (WhiteSky) is mandatory by the apartment and has consistently experienced issues. Furthermore, we have poor cell service in our apartment so when the WiFi goes out (which is more often than it should be) we are without any connection. This usually takes many hours to a day to be resolved. The package room is also is very unorganized. All of these issues have been raised by multiple tenants (in person, through reviews and via email) but not much changes. The leasing agents are the main people to reach out to and while they are great and helpful with day-to-day items and information (shoutout to Devon), it seems that management or Kettler make the major decisions and they do not provide any assistance or seem to want to make change to these key issues.
• DN

  David Navarro

  Sep 11, 2026
  1.0
  I love living here, the apt complex is fantastic, leasing agents are super helpful, and lots of amenities, but there are two big issues. First is the internet. I work from home and we have had like 4 or 5 internet outtages in the last 5 months, some of them lasting over 24h. They charge you $65 for it (mandatory), and if you wanna get your own you still have to pay for it. Management needs to switch providers or do something about this. If you value your internet go to a place where they let you install your own or deliver a proper one! Second is the situation with the package delivery. There are only 100 lockers for what I calculate to be more than 500 people living here, and a tiny package room with no organization whatsoever. I understand half the problem is people who order stuff and never come to pick it up, but its so bad amazon people just leave the packages piled up on the floor of the package area. The lockers sometimes jam and wont open, or you dont even get a code to unlock them because the amazon delivery did it wrong. A simple 1 minute task that should be retrieving your package becomes a 30 minute journey of finding Waldo in a pile of stuff or dealing with the locker company support... Complete waste my time and very frustrating.
• MN

  Madison Nisi

  Sep 11, 2026
  1.0
  Despite this review being 1 star, I do mostly enjoy living at Hawkins Press (shout out to the great leasing and maintenance teams!). However, the internet reliability has remained a major issue for me and other residents over the 2 years I’ve lived here. Every resident is required to pay $65/month for ‘WhiteSky’ WiFi, which on the surface would be fine if there weren’t frequent unexplained outages. The WiFi is spotty at best and has fully gone out for multi-day stretches multiple times. For residents who work from home, getting dropped from calls several times a day, every day is extremely frustrating. I’ve now resorted to using the hotspot on my phone most days, as it’s more reliable than the WiFi. Unfortunately, there is no option to opt out of the $65/month charge, otherwise, I would do so and find my own internet provider. Paying $65/month for internet with no ability to opt out would be reasonable if the service were reliable, but the frequency and duration of the outages make that difficult to justify. The leasing office has been receptive to this issue, but residents are ultimately advised to submit a ticket to WhiteSky to report outages. Since residents are not the contract holders, the property ownership should be responsible for addressing the recurring outages with WhiteSky rather than placing that responsibility on residents. While I’m not one to write reviews, I’m at a loss for how else to get the attention of anyone who can make a difference here. Myself and many other residents are frustrated with the lack of response when we’ve tried to escalate this issue to anyone higher than the leasing office, so this is a Hail Mary attempt to have our concerns heard and meaningfully addressed. I’ll update this review if/when a permanent solution to this problem is implemented.

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