The Ellery of Cary

Reviews

• IS

  Ishaan Sinha

  Aug 15, 2026
  5.0
  Kevin from the staff had some of the most positive and welcoming energy I have ever seen. Extremely good customer service!
• OT

  Olivia Tambrini

  Aug 12, 2026
  1.0
  My roommate and I moved out after a year of residency in this complex. For most of our time in the apartment, we were under a different leasing company. I cannot speak for the Ellery staff, but the staff before was quick to respond to concerns and always cordial. The maintenance team in particular was fantastic. These were the highlights of our living there. However, the cons certainly outweigh the few pros. This complex is outdated, overpriced, and underwhelming. The bones of the buildings and the apartment interiors have not been updated since their construction in the 80s/90s. Whitewashed walls are haphazardly painted, utilities are worn down, and the whole place is just dated. I’m certain the windows were plastered in mildew and mold. Not exactly luxury as they may claim. Our biggest issue was pest control. We faced both cockroach and mice infestations. This was deeply troubling and frightened us, to the point where we were scared to sleep in our own apartment and cook in our kitchen. I have spoken with current and former resident who express the same concerns. The apartments have little to no natural light (or lighting at all, for that matter), creating an ideal, cave-like environment for pest to infiltrate residences. The complex sent poison and pest control specialists to help, but these were only temporary solutions. The apartment walls and ceilings are paper thin. I joked that we lived below Bigfoot, considering how even the slightest move from our upstairs neighbors was so loud. Additionally, this complex is not people-friendly. I cannot imagine being a wheelchair-user or a person with a physical disability, as the complexes and apartments are nowhere near accessible (no elevators, no ADA spots). The amenities are fine? The pool and community spaces are nothing to write home about. Parking is also not regulated, so non-residents took over spots. I even saw unhoused people living in the cars around the complex at one time. Definitely not ideal. The neighborhood was also just careless. More than once, the trash compactor was blocked by mounds of trash disposed of by residents too lazy to toss their garbage away properly. No emails or notices were sent out to prevent this from happening again. Again, I cannot speak for the new management, but in my experience thus far, their communication and approachability is not good. I went in on a weekday before noon and the office was empty except for one person. I could not tell you what they do for the complex because I have no idea. Plus we residents did not hear about the management change until we discovered our portals did not work. A thrown-together email came out a couple days later with no warning. For the complex as it stands, the only way it could achieve luxury would be to gut the buildings or rebuild all together. A true shame that such a helpful staff had to maintain such an awful environment. We paid $1500+/month for an apartment worth $1200 at most. Hopefully, improvements can be made.
• JV

  Jonnina Volpi

  Aug 4, 2026
  5.0
  I couldn’t be happier with the recent property management transition at The Ellery of Cary. From the very beginning, Rosa has made such a positive impression. She brings a level of kindness, professionalism, and genuine care that has truly made residents feel seen and valued. She has made this transition feel seamless and has created such a welcoming atmosphere. It’s clear that she truly cares about the residents and takes pride in building a strong community. The new gentleman, Kevin in the leasing office has also been wonderful. He is incredibly kind and always makes it a point to remember your name, which is such a thoughtful touch and makes every interaction feel personal. I also want to recognize the maintenance team. They couldn’t be more friendly or caring. Every time they see my son, they make a point to stop, say hello, and build a relationship with him. Those small gestures mean so much and speak volumes about the kind of people they are. I truly believe bringing in this new management company was an excellent decision. The difference in communication, hospitality, and the overall resident experience has already been noticeable. Thank you to Rosa and the entire team for creating such a welcoming environment. I’m excited to see all the wonderful things ahead for The Ellery of Cary!
• CW

  Charisse Waller

  Jun 4, 2026
  1.0
  If I could give this place zero stars, I would. I recently moved out after living here for a little over four years, and the decline in quality has been staggering. After my first year, management changed at least three times, and it managed to get worse with every single transition. While maintenance finally showed some improvement, it unfortunately only happened right as my family and I were packing up to leave. The living conditions here were completely unacceptable: HVAC Failures: In the dead of winter, our heat stopped working, and we were expected to heat a two-bedroom apartment with a single, small space heater. In the height of summer, the A/C failed, and we were given a temporary unit that could only cool one room. Pest Infestations: The sheer volume of bugs we experienced during our time here was ridiculous. Worse, we suffered a mouse infestation, and management's "solution" was to place a single mouse trap in the entire apartment. The community upkeep and safety are practically nonexistent: Parking & Abandoned Cars: As other reviewers have noted, people leave abandoned cars parked in the same spots for years without ever being fined. Visitors park wherever they want instead of using designated guest spaces, making it incredibly difficult to park anywhere near your own home. Safety & Vandalism: Neighbors' cars were frequently vandalized. Management’s only response was to slightly increase the lighting on a few far-and-few-between streetlamps. Furthermore, there are no speed bumps, so people speed recklessly through the parking lot. To top it all off, their move-out process is an absolute joke. We have been actively trying to pay our final balance, only to discover that they rebranded without notifying us, and the phone number listed on all of their official documentation no longer works. They completely locked us out of the resident portal, yet explicitly gave us the option to pay our final fees via that very same portal. How are we supposed to pay online if we are locked out? We have tried multiple times to contact management—even tracking down their new number—with absolutely no success. While the location is undeniably great for commuting, getting to Park Place, and reaching the airport, the overall quality of living here is incredibly low. Save yourself the stress and look elsewhere.
• MT

  Morgan Tippett

  Apr 13, 2026
  1.0
  Office staff ignored requests and ignores issues that you have they ignore phone calls and emails maintenance takes forever to come complete a Maintenance request I have had to put in 15 Maintenance request regarding issues that were never fixed prior to move-in. I moved in three months ago and there were so many issues related to this apartment that they never fixed before I moved in. And to make it worse prier to move in I was told I couldn’t view my unit by the office staff to find out by Corprate I was suppose to be able to view it cause the office staff claims it was getting cleaned and ready to go but when we moved it in smelt dirty food was still in fridge appliances were dirty washer and dryer didn’t work the carpet was gross we had to deep wash it 5 times to get it clean bugs were coming from carpet and still are and we had multiple noise complaints filed with my upstairs neighbor banging stuff and stomping all hours of the night which they also ignored but claims they take the tenants concern seriously which they also have ignored definitely regret moving here and I felt very forced into signing the lease