The Aster

Reviews

• RM

  Roux Milano

  Sep 25, 2026
  2.0
  Replacing My Move-In Review: Chronic Maintenance Incompetence, Manipulated Reviews, and Gross Disregard for Tenant Privacy & Pet Safety I am updating and replacing my original positive review to reflect the harsh reality of living here. When I first moved in, everything seemed fine, and leasing staff offered to waive the fee for an extra key fob in exchange for leaving a 5-star review. Do not be misled by initial glowing ratings—once real maintenance issues arise, the management here fails on every level. 1. Chronic HVAC Failures & Incompetent Vendor Oversight (10+ Times) My AC has broken down repeatedly over 10 times. To be fair, the in-house maintenance technicians themselves are genuinely kind, respectful, and helpful whenever they come by. The fundamental breakdown lies entirely with leasing/front desk management and their communication systems. Most recently, the outside vendor finished in the morning, botched the repair, and left. Instead of verifying the work, the front desk gave me completely inaccurate information—telling me to keep the AC running and wait up to 8 hours because workers were supposedly "still on the roof." Nobody communicated with our on-site team about what the vendor actually did. Despite setting my thermostat to 66°F cool, the unit began actively pumping extreme heat, turning my apartment into an oven in the middle of summer. I was forced to prop my front door open just to ventilate the unit. It took repeated demands on my end for the on-site technicians to finally be dispatched, and they immediately realized the third-party vendor had messed up the system. 2. Useless Emergency Maintenance & Call Center Runaround After-hours emergency maintenance is practically non-existent. Calls frequently go unanswered or get routed to an off-site third-party call center. Every single time, you are forced to re-explain the entire history from scratch to an agent with zero context, wasting precious hours just trying to get an urgent dispatch. 3. Boundary Violations, Unannounced Entries & Pet Safety Hazards Entry notices are inconsistent and unreliable. Contractors frequently enter my apartment whether I am home or not, often with zero advance notice. I’ve grown accustomed to the unsettling experience of walking in on my lunch break to find strangers wearing shoes walking around inside my home. Because I was never properly added to our floor’s email notice list, workers previously entered my unit to paint doors without my knowledge. They left my front door wide open for over 3 hours while I was away, putting my cats at serious risk of escaping, and I returned home to find they had locked my cat inside a cabinet. 4. Sloppy Work Creating Worse Disasters Previously, maintenance marked my malfunctioning dishwasher as "fixed" but failed to install drainage/sealing parts correctly, causing water to flood my entire kitchen floor on the very first run. Reworks are the norm here. 5. Severe Disruption to Daily Life Because management cannot be trusted to coordinate vendors, communicate accurately, or safeguard my apartment, I have repeatedly had to take time away from work just to supervise repairs and ensure my home and pets are safe. If you value basic competence, transparent communication, living safety, and respect for your home and pets, avoid this property.
• TM

  Tim Martin

  Sep 21, 2026
  5.0
  Between the adjacent high school for my family and the lap pool for my health, I love my new apartment. The gym and conference room are awesome. There’s even a courtyard of trees and hammock furniture for reading or stargazing. Inside the apartment is spacious and well organized with plenty of storage. The front desk staff have been professional and responsive when possible. The place is more affordable than I anticipated so overall I’m happy. I’ve heard service can be slow but this may be because the rent would go up to improve the service because we live in a capitalist society that can’t afford health, safety, equity, dignity, or a livable future unless we collectively shift our consciousness… it could happen but doubtful.
• AP

  Andrew presnell

  Sep 15, 2026
  5.0
  toured The Aster earlier today and had to drop a review because I was completely blown away. Finding a decent apartment hunt can be such a headache, but the second I walked into the lobby, the vibe was just totally different. Super welcoming staff, zero pushy sales pitch, and the whole place was spotless. ​The actual apartment is gorgeous in person. The natural light coming through the floor-to-ceiling windows is insane, and the kitchen finishings—especially those quartz counters and dark hardware—feel custom and super high-end. ​The amenities are what really sealed the deal for me. The pool area genuinely feels like a boutique resort, the gym is actually fully equipped (huge plus, so I can drop my extra gym membership), and the outdoor fire pits in the courtyard look like the ultimate spot to hang out on a weekend evening. Plus, if you have a dog, the on-site pet setup is so convenient. ​I was pretty much mentally moving my furniture in halfway through the walk-through. If you’re considering checking this place out, definitely go tour it. Can't wait to get my keys!
• SF

  Susan Foster

  Sep 10, 2026
  1.0
  If I could rate them lower I would. The lack of respect and entitlement from everyone in this community is exhausting. When I moved in it took several months to get everything working, from my sink falling out of my counter, to a moldy washing machine and broken dryer, broken heat during a big freeze for over 72 hours, I've seen it all. I paid so much extra in utilities because my hot water heater was old and breaking constantly. Management also refused to answer reasonable questions, such as the brand of rock salt they used in the winter because my dog had ingested it and got sick. My upstairs neighbor was loud, smoked, and when I complained they told me he didn't exist, even though I saw him up there daily. I work from home often, and when I had an important meeting, I was told to go confront them and resolve it myself. I found threatening notes around the community and was told the person who posted was most likely drunk. No mention or notice of safety was made. I was also nearly hit by a car while walking my dog, several times and was confronted and harassed by the driver on one occasion. When I reported it, management did nothing even after they claimed they would make a community wide notice about this instance. Children sometimes play in the road, yet people would still speed through the streets. The amount of pet waste was also disgusting and nothing was done about it. Maintenance is nearly incompetent and cost me several hundred dollars in medical expenses, after I alerted them of my vents being filthy and causing my allergies to me to urgent care multiple times. My doctors all instructed me to avoid my allergens, and the head of maintenance ignored my instructions and blew the filthy vent crud all over my apartment to "clean it." The entire time I lived here, I thought I was going crazy from all the gaslighting from the staff. I attempted to speak to the property manager SEVERAL times and she refused to acknowledge me. Her underlings also covered for her and deflected at every chance they got. They would constantly acknowledge my experience here was terrible and they will do their best to "improve" but in the end nothing was ever done. Do not waste your time, money or energy here.
• EB

  Erin Bridgers

  Sep 8, 2026
  1.0
  The Aster is a beautiful property with a lot of potential, but the actual experience of living here has not matched the price point, appearance, or advertised amenities. For what residents pay to live here, the number of ongoing issues is honestly difficult to justify. The maintenance problems have been a major issue for me. I had repeated problems with my shower that eventually escalated into water damage and repairs. What should have been addressed as a maintenance issue turned into contractors coming into my apartment and a much larger repair situation. Another incident was even more concerning. After maintenance replaced my garbage disposal, the water supply to my dishwasher was left turned off. I called the emergency maintenance line and was told that a request had been submitted. The request was not addressed for SIX WEEKS. Then, six weeks later, maintenance entered my apartment to finally address the emergency request. At that point, I was no longer expecting anyone to show up for something I had reported a month and a half earlier. Calling something an emergency maintenance request apparently does not mean it will be handled with any urgency. The amenities are another major disappointment. The coffee machine has been broken more often than it has actually been working. The gym water fountains have had no water hooked up to them. The separate gym room has been "under construction" for an extended period of time with no meaningful indication of when residents can actually expect it to be finished. At this price point, having advertised amenities that are consistently broken, unavailable, unfinished, or unusable is ridiculous. The package situation is also unnecessarily chaotic. The package room is locked in a way that apparently prevents Amazon drivers from consistently accessing it. Packages are then left wherever the drivers can find a place to put them, meaning residents sometimes have to hunt around the property for deliveries. Other times, packages are simply marked as unable to be delivered. Receiving an Amazon package should not require a scavenger hunt. I've also had issues with the trash service. I put my trash out on the appropriate collection day and the trash company failed to pick it up. I was then contacted by management about having my trash outside at the wrong time. So the trash service fails to collect the trash, but the resident gets contacted about the consequences of that failure. Now that Panther Creek High School is back in session, the morning situation around the property has become another issue. There is significant traffic and pedestrian congestion involving students being dropped off nearby and walking toward the school. Leaving the complex in the morning can be unnecessarily difficult. There are also apparent inconsistencies with parking enforcement. Residents are expected to comply with parking policies, yet there is a white van in the back of the parking lot that appears to be occupied long-term, with someone frequently spending the day outside the vehicle on a scooter. The problem with The Aster isn't that there is one catastrophic issue. The problem is the constant accumulation of issues while residents continue paying premium prices. Maintenance problems take far too long to resolve. Amenities are frequently broken or unavailable. Parts of the gym have remained unfinished. The package system is chaotic. Property services fail, yet residents are still contacted about the resulting issues. The Aster is aesthetically beautiful and has the potential to be an excellent apartment community. Unfortunately, appearance and potential do not make up for the actual day-to-day experience. For the price, and considering the amenities residents are supposedly paying for, the level of dysfunction is unacceptable. I would strongly encourage anyone considering moving here to look beyond the aesthetics and tour amenities carefully before signing a long lease. My experience living here has been significantly different from what the property initially presented.

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