Crestline Cary

Reviews

• MA

  M & M Astbury

  4 days ago
  1.0
  Do NOT live here - two months here is two months too many. First, the bugs - I am not just talking about roaches, which are abundant. My apartment had an issue with ALL bugs, and every day involved killing at least 5 different things. Spiders, beetles, silverfish, big and small roaches, and crickets to name a few. Calls for pest control and to inspect my apartment for where the bugs could be coming from fell on deaf ears, as nothing ever improved. Then, less than a week after I moved into Whitemark 10413 I came home to a very big leak coming out of one of my ceiling lights. It had been going on for hours as my carpet and floor were completely soaked, and I had to call in an emergency maintenance request to have it mended.Shortly after the leak, I began getting consistent headaches that only occurred in my apartment. A large pressure in the temples made it impossible to live there, and happened so quickly that both my partner and a leasing agent (Brittany) both felt after staying in my apartment for more than 10 minutes. I could not live there without wearing a mask. After demanding that I be allowed to transfer, I was finally moved to a different apartment across the complex, which was one of three that I toured and the only one without dead bugs inside. So in a matter of 2 months I moved into an apartment that was uninhabitable, and then had to repack and pay movers again to move my things to a second apartment, and repay the security deposit, all because of factors outside of my control. They also retorted to my partners review saying that waiving the transfer fee was enough - no. You are legally obligated to provide habitable housing, and signing a new lease and paying a new deposit means I am eligible. I have read the lease and nowhere does it say a "transfer" is not eligible for a special, as there is no transfer section to be found. Hiding behind paper-thin definitions of transfer and pulling policies out of thin air does not absolve you of trying to make it right with a resident who has had to deal with nothing but problems with your complex. Shame on you both, Gina and Laurie, for refusing to take responsibility for this place masquerading as an apartment complex. Clearly you're only interested in making the people here as miserable as you are. I also know they have put the apartment back on the market - save yourself the trouble and do not move into 413 on Whitemark ln. It is toxic and infested and you will regret the day you move in. The only heroes of the story are Bailey and Chuck. They are too good for this place!
• MF

  Meia Freese

  Aug 19, 2026
  1.0
  There are a multitude of reasons why you shouldn't rent here. First off, the roaches. There are so many roaches, both big and small. They come in through the fireplace, vents, and the cracks in the walls. When you submit a maintenance request for pest control, which is part of your monthly fees, no one shows up and the work order is marked as completed. The original leasing assistant who helped us didn't even tell us all of the fees involved when we first moved in, so we had to find this out months after we had moved in! She is no longer employed. Upon moving in, there are a lot of issues already present. Leaking sinks, HCAV issues, drain flies, broken dishwasher, etc. In addition to this, there is mold in some buildings, causing perpetual headaches and unsafe living conditions. When this was flagged to management, they took weeks to assist. Gina the regional manager promised one thing then ultimately backed out and left us to figure it out for ourselves, since Laurie the VP decided it wasn't a big enough deal to be out of house and home. We were out of pocket for the time we weren't able to live in this unit, in addition to having to pay for a second round of movers, after having just unpacked, just to need to do it all again. What's even more disturbing, is this unit is already back on the market with no warnings to future tenants. The maintenance team has yet to open up the hole in the ceiling that caused the mold (due to a leak from the upstairs neighbors) and properly remove this hazard. Do not move here. You will be disappointed in the quality of living, and the quality of character from nearly all the staff. The only saving graces are Bailey from the front office and Chuck on the maintenance team.
• LG

  Lance Garrett

  Aug 19, 2026
  1.0
  Any good review is for previous management...NOT Crestline Cary under Kettler Management. We moved into Hawthorne at the Parkway in 2025 and were genuinely happy at first. The leasing team was professional, responsive, and made the process smooth. Pricing was good, the unit was nice, and any maintenance issues that came up were handled quickly. 2025 was a positive experience overall. That changed completely in January 2026 when new management took over. On day one of the new year, after returning from my parents’ house, we found a dead mouse in our dog’s water bowl. A few days later I discovered another mouse in the closet when I put my coat away. We reported it right away, expecting a prompt response to what looked like a recent infestation. Instead, we got almost no communication for an entire month despite multiple emails. Only after I escalated to Kettler corporate did the property manager finally reply the next day. By then we had lost all confidence and decided to terminate our lease early. The office then mishandled the paperwork, overbilled us on rent, and told us we couldn’t get a refund until the final statement. After we moved out we waited the full 45 days with no word. I followed up three separate times before anyone responded. When they finally issued the check, they mailed it to our old apartment address—despite us providing our new address multiple times. They had to reissue and resend it. Under the new management the property has clearly declined. Maintenance issues were ignored or poorly addressed: our AC unit made a constant loud noise that kept us up at night and left the apartment hot, yet nothing meaningful was done; a water leak in the bedroom was only patched; there were holes in the outdoor closet; and the water heater was leaking. Communication is terrible, basic upkeep is lacking, and there are no community events. They’re spending money on the grounds, but that appears to be the only priority. We paid for decent, livable conditions—something that is both a reasonable expectation and a legal one. Finding a dead mouse in our dog’s water bowl should never happen. The contrast between the original management and the current one is night and day. We would not recommend this community under the current management.
• SV

  Skol Vikes

  Aug 14, 2026
  1.0
  New management is tarnishing the reputation Hawthorne made. I lived here for nearly 4 years, and my first 3 years were great. Maintenance was respectful and timely, staff was kind and responsive, pricing was fair, amenities were well kept, and the community was thriving. This was the cherry on top of such a great location; however, new management took over in January and when our lease was up in May, I knew we’d be leaving. Responsiveness is virtually non-existent with this group. You have to hope you catch them at the right time of day when they feel like answering, because they simply will not return your messages or emails, if they pick up at all. I submitted a maintenance request by phone when our dishwasher broke...it took 3 more calls and an in-person visit to the office over a 3 month span to get it fixed. Hawthorne used to provide residents 3 months in advance to advise of lease renewal with pricing/rate options—had I not called and asked as we approached our move-out date, they were going to wait another 2 weeks to send the notice (per our lease, 60-day notice was required; any delay means pro-rated charges). We were already 5 days into that 60 day window, so we were charged extra. This, to me, feels like a quick & dirty cash grab on their part. There’s really no excuse to not notify your tenants of lease renewals and rates before the lease’s required notification window (especially during the first few months of transition). Otherwise, you just seem desperate to "catch" your tenants & make more money. As for the living conditions, I'll just say there's a reason you sign the “mold release." Obviously this isn't Kettler's issue, specifically, but it is concerning, and it became a true, visible & health issue in our last 6 months. This is on top of the rampant, large roaches and wasps we had to deal with coming in from outside over those 4 years. I’m not sure if it’s because we lived a building away from the dumpster (2nd/3rd floor btw), but it was quite unpleasant, and I never really saw anything being done to mitigate that outdoors unless I called pest control to spray in our place (we still had to invest in a perimeter spray of our own, despite paying a fee monthly for this service that was done only *if* we called & requested). All events, food trucks, and office celebrations/themed weeks ceased with the new company, which was a bummer—that felt like such an integral part of what made this place thrive. At move out, we were advised we would receive a statement and a refund of security deposit. A few weeks later, we received a very confusing statement with no clear final amount—just a list of values relative to rent and fees we already paid. I ended up having to call to get clarity if we owed/were owed, at which point the main desk couldn’t even find the statement on record. I had to provide the original email address (of the person I was speaking to) for it to be found. In addition, they didn’t seem to have proper record of the security deposit I paid with Hawthorne, which means it’s possible other tenants are moving out with the same paper work and aren’t aware they aren’t getting properly compensated. I was told it would be looked into, but again, I had to be the one to reach out for updates. I was advised there was no set Property Manager after 6-7 months?? The poor temps and corporate fill-ins have had to carry this mess, and still, almost 90 days later, I do NOT have my security deposit back. Plenty have assured me they'd "look into it" and "call me back with an update," but not one single person has. That's ILLEGAL, by the way. NC requires refund in 30-60 days. How many others are never going to see their deposit? If I can follow up the way I have and still haven't seen progress? We’re happy we distanced when we did. I would NEVER recommend someone move here in its current state. I can understand “growing pains” with new management, but it just feels like the place went from homey to cold corporate very quickly. The location was something I’ll miss, but not much else. Kettler is horrible.
• KW

  Keaton Williams

  Aug 2, 2026
  1.0
  I've lived here for 30 days. Since moving in, I've had to deal with countless payment and ledger issues. No one from management was able to tell me the correct amount owed at the time of move-in. The total in their system was incorrect. I called a dozen times to get confirmation of the correct amount, and I emailed more than six times—no response from anyone. I eventually heard from Brittany and was told to simply obtain a check for an amount different from what was showing in the system and drop it off at the leasing office. Apparently, no one communicates with each other, because a few days later I was charged a "late rent" fee. I called and emailed countless times again. I was told they would "look into it," and then I heard nothing. I finally got ahold of another staff member, who was very polite. But even they couldn't resolve my issues in the moment and needed to check with the property manager. I was specifically told they would personally get it resolved within the next 24 hours... I never heard back from them. After finally getting ahold of the property manager, Staci, the late fee was corrected and removed. However, there was still a new pet fee attached to my account. I had to call and call and call just to get that removed—even though we don't have a pet. And the ledger nightmare continues. One of the reasons we signed here was the six weeks of free rent they were offering. We were told by Nauresha, who no longer works there (and apparently never communicated any of this to the rest of the staff), that our rent would be $0 for the month of August and half-price for September. I logged into the ledger this morning, and what do you know... full price for both August and September. So now it's time to hop back on the phone, make another dozen calls just to get through, send another handful of emails, and go through another three-day process to get the ledger corrected—all because of an issue that management caused. Bottom line for new applicants: *Keep your sanity and save your money—go check out other options. Cary is beautiful, but living at Crestline will not be easy on your peace of mind. *Take whatever the management and leasing office team tells you with a grain of salt. They're pleasant in one-on-one interactions, but when they say they'll do something, they rarely follow through. You'll have to follow up over and over again. *"Newly renovated apartment" is not what you think. Again, shop around. We had a handful of serious maintenance issues the day we moved in. I'm honestly not sure how that's even possible. *From what I've read, the previous management, when this was Hawthorne, sounds AMAZING. I'm incredibly disappointed that we don't get to experience that same level of professionalism, quality of life, and accountability with the current Crestline Cary management and staff. EDIT: Within seven hours of posting this review, I received a call from the leasing staff informing me that they had corrected my ledger and applied the credits for August and September as part of the six-week free rent promotion. While I appreciate that the issue was finally resolved, it's unfortunate that it took a negative Google review to get it addressed. I would have appreciated honesty, accountability, and clear communication from the beginning. Given how much I pay in rent and other non-negotiable monthly fees, it's disappointing that those basic expectations weren't met.