Crestline Cary

Reviews

• PM

  Peyton Massengale

  Sep 29, 2026
  1.0
  Do not live here. The front office staff is extremely poor at communicating with you and when you call in they either don't answer the phone or tell you they will resolve it and call you back and never do call back. And when you finally get ahold of them and explain the situation to them and how their lack of communication resulted in the problem they are extremely rude about it. There are several other problems as well ranging from poor maintenance to false advertising. Do not move here it is a place of false promises and awful managment
• NM

  Nick Masaeli

  Sep 24, 2026
  5.0
  We recently moved into this community, and we absolutely love it! Our unit is very clean, beautiful, and well-maintained. Everything inside the apartment is great, and the exterior and overall community are also very clean, beautiful, and well-kept. The management and staff are extremely helpful, kind, polite, and professional. Whenever we have a question or even a small issue, the management, staff, and maintenance team do their best to help. Everyone has always been friendly and respectful. Overall, we are very happy with our decision to live here and truly enjoy our experience. Highly recommended!
• JL

  Joye Lin

  Sep 6, 2026
  1.0
  The downstairs neighbors are incredibly loud, and management has done absolutely nothing about it. We have brought this issue to their attention countless times, yet nothing has changed. The neighbors themselves have also been arrogant and incredibly rude whenever the issue has been addressed. Trying to contact management is another nightmare. They almost never answer the phone—even when there are clearly staff members in the office—and they have never returned any of the voicemails we’ve left. The previous management company was significantly better. Since the current management took over, living here has become absolutely miserable. I’m genuinely relieved that I’ll be moving out at the end of the year so I won’t have to deal with this anymore. I honestly feel sorry for anyone who is about to move here or has just moved in. Based on my experience, I absolutely would not recommend living here.
• DD

  dorian

  Sep 3, 2026
  2.0
  So far, great customer service with disappointing follow-through Unfortunately, my first impression of this apartment has been less positive than I'd want. I'm happy enough with the space and amenities, but the biggest issue I've hit since moving in very recently is the quality of the turnover between residents. For a unit that was supposed to be move-in ready, there were a lot of small but noticeable things that made it feel like it hadn't been thoroughly prepared for a new resident. There was an obvious “old building” smell throughout the apartment, dirty light switches, grimy blind cords, uncleaned tracks around the sliding patio door, and windows that were visibly mildewy/dirty. None of these individually would be a huge deal, but together they made a significant impact on my first impression of the unit. What's more frustrating is the follow-through after bringing these concerns to management's attention. Some of these issues were pointed out before move-in, and while I received reassuring responses, I'm still waiting for some of the basic cleaning that should have been completed during turnover in the first place. The window sills have been wiped down, but the screens and tracks still haven't been addressed. I want to be fair—the apartment itself has A LOT of potential, and the rest of the unit appears reasonably clean. But when you're moving into a new home, you shouldn't have to repeatedly ask for basic turnover cleaning to be completed. I'm hoping this is just a rough start and that management takes the feedback seriously. But after the condition of the unit at move-in and the lack of follow-through so far, I'm a little nervous about the year I've signed up for 😅 Update 4 days after receiving my keys: Maintenance requests have been less than fruitful so I fixed a misaligned door that wouldn't latch, had to apply some vinegar solution and elbow grease to clean the big, beautiful, grimy windows and sliding patio door tracks, and it's too bad I also discovered 2 leaky bathroom toilets. My expertise doesn't extend to plumbing outside of just shutting of the water flow until help can arrive 😮‍💨 Another edit on day 13: Other reviews that mention that maintenance will receive a request and complete it without doing any work are accurate. One maintenance person in particular will come sometimes, look at the issue, leave for an hour to find their tools/supplies, then will "work" for 5 minutes, and then leave a mess behind that you will need to clean before you put in another request for the same issue. The musty "old building" smell seems to be unique to our unit and is probably related to appliance issues that maintenance just doesn't want to properly diagnose or correct. Smells bad and is not only embarrassing but it worries me that we will too inherit mold/mildew issues. Also, we prefer older communities because they are often charming and well-established, but you will be reminded that EVERYTHING is old. Seriously, our dishwasher is terrifying and surely needed to be replaced years ago. The plastic on my windows have begun to degrade and break but haven't been replaced. The vinyl floors are poorly applied over what I can assume was hard wood and creak so much.
• MA

  M & M Astbury

  Aug 25, 2026
  1.0
  Do NOT live here - two months here is two months too many. First, the bugs - I am not just talking about roaches, which are abundant. My apartment had an issue with ALL bugs, and every day involved killing at least 5 different things. Spiders, beetles, silverfish, big and small roaches, and crickets to name a few. Calls for pest control and to inspect my apartment for where the bugs could be coming from fell on deaf ears, as nothing ever improved. Then, less than a week after I moved into Whitemark 10413 I came home to a very big leak coming out of one of my ceiling lights. It had been going on for hours as my carpet and floor were completely soaked, and I had to call in an emergency maintenance request to have it mended.Shortly after the leak, I began getting consistent headaches that only occurred in my apartment. A large pressure in the temples made it impossible to live there, and happened so quickly that both my partner and a leasing agent (Brittany) both felt after staying in my apartment for more than 10 minutes. I could not live there without wearing a mask. After demanding that I be allowed to transfer, I was finally moved to a different apartment across the complex, which was one of three that I toured and the only one without dead bugs inside. So in a matter of 2 months I moved into an apartment that was uninhabitable, and then had to repack and pay movers again to move my things to a second apartment, and repay the security deposit, all because of factors outside of my control. They also retorted to my partners review saying that waiving the transfer fee was enough - no. You are legally obligated to provide habitable housing, and signing a new lease and paying a new deposit means I am eligible. I have read the lease and nowhere does it say a "transfer" is not eligible for a special, as there is no transfer section to be found. Hiding behind paper-thin definitions of transfer and pulling policies out of thin air does not absolve you of trying to make it right with a resident who has had to deal with nothing but problems with your complex. Shame on you both, Gina and Laurie, for refusing to take responsibility for this place masquerading as an apartment complex. Clearly you're only interested in making the people here as miserable as you are. I also know they have put the apartment back on the market - save yourself the trouble and do not move into 413 on Whitemark ln. It is toxic and infested and you will regret the day you move in. The only heroes of the story are Bailey and Chuck. They are too good for this place!