BR
Bianca Reynolds
Apr 6, 2026
After going through the full homebuilding journey with Oakwood Homes, I can honestly say this is a company that truly shows up for their customers, and they deserve every one of these five stars.
I'll be transparent: I left a frustrated one-star review during construction and later deleted it. The process took longer than expected, and in the moment, that was hard. But looking back, the delays were tied to contractor reliability, something largely outside Oakwood's control. What WAS within their control, they handled exceptionally well.
The heart of our entire experience was Todd Mercer. Todd was with us every single step of the way and I mean that literally. When the land we had originally purchased turned out to be unsuitable for a conventional septic system, Todd helped us find land that would actually work. He then helped us identify the right home to fit our needs. Through the construction process, he kept us informed and was a steady, calming presence during the most frustrating stretches. And even now, after we've moved in, when we call about small things that need tweaking, Todd handles it. No runaround, no handoffs, just the same consistent care from day one to today.
That kind of relationship is genuinely rare in any industry, let alone homebuilding. We are so happy with our home and our land, and a huge part of that is because we had Todd in our corner the whole time. If you're considering Oakwood Homes, know that you'll have people who truly care about getting it right. Thank you, Todd you made this possible.