Ascent Apartment Homes

Reviews

• JH

  Joseph Hughes

  6 days ago
  5.0
  After months of wandering in the woods Shane and Dillan have saved me. What an experience at Ascent. The kings of the Mountain!
• SW

  Shane Wilde

  Aug 12, 2026
  1.0
  My AC is still not working. This need to be addressed immediately. I am up for a lease renewal and this is the second time the 1978 AC unit has failed. I request that my following months rent be reduced due to failure to repair the issue.
• ZK

  Zach Kilgore

  Aug 1, 2026
  5.0
  It took less than 24 hours for Bobby to come up and figure out why my outlet in the kitchen wasn’t working. He was very helpful and polite.
• EB

  Eric Belsterling

  Jul 29, 2026
  1.0
  I was dismayed at the way the crew came in and did not let the ceiling and the wall dry out from water damage. They came in and simply painted and plastered over the flaking ceiling due to water damage. I could not believe it as it was almost like out of site, out of mind. It took them a few days to remove the black mold in the HVAC space. I then talked to my neighbors and many of them have black mold in their apartments as well. I’m incredibly disappointed!
• CM

  Cedysia Mole

  Jul 6, 2026
  1.0
  I genuinely enjoyed living here as it is quiet and a nice spot to be at… however.. the staff is absolutely horrible.. the way they treated me and my spouse while living there was disrespectful and disgusting. I had friends over one day at the pool and one of them wanted the bugs out the pool. Mind you the pool was full of bugs and kids wouldn’t get in the pool because of the bugs. I understand we are outside and they do have staff that do that job but for Shane to come outside and talk to us that way all because we wanted to get bugs out the pool is horrible.. Shane Gamble and the leasing manager Robert and Matt were all horrible to my spouse and I. They have hung up on both of our faces when we called. All staff talk to us as if they were annoyed we had questions. And their tone of voice to us vs others was absolutely awful. Not to mention Shane lied about our 2 months free move in promotion.. we moved in March 27th we shouldn’t have had to pay rent for April (other than a fee) or May. He specifically said we wouldn’t “necessarily” have to pay full month’s rent until June but still was charged and forced to move because it was a “misunderstanding” Me or my spouse was never rude to staff and only had patience with them. I really would like to speak to whoever is above Robert to have a formal conversation about everything. I can email any and all pictures and phone calls. I paid $3100 just to be in that apartment for 2 months with cracks in the ceiling and more. It was a horrible experience. 0/10 would not recommend.