Madera Apartments

Reviews

• EL

  Evelyn R Lawrence

  Jul 20, 2026
  1.0
  Mantaince poor, Management poor, Office never open, they threaten you with termination notice but they are hard to contact. Communication is DAMN POOR 🤬
• SM

  S Marie

  May 26, 2026
  1.0
  Update : Updating my review because management has changed and communication has significantly declined. I started my recertification/lease renewal process early and submitted documents months in advance, yet I have been unable to get updates despite repeated calls and emails. Living here has been a blessing in some ways because when your income is low or you’re unemployed, the rent is income-based. However, low rent does not mean residents should be ignored or treated like their concerns do not matter. Communication from management has become non-existent because it was already poor. Calls go unanswered, emails are ignored, and maintenance concerns often take far too long to be addressed. Our front entrance key fob system has repeatedly failed, to the point where residents have had to keep the door propped open just to get in and out of the building. Since then, safety concerns have continued to increase. There have been vehicle break-ins, stolen packages, stolen cars, and groups of teenagers hanging around the property and laundry rooms. My own package was recently stolen, and multiple neighbors have experienced the same issue. Residents should not have to feel unsafe where they live. The environment has also become frustrating overall, from trash being left throughout the hallways to ongoing parking issues where people block others in or double park without consideration for anyone else. I understand many people come here during difficult times and may not have many housing options. I also understand staffing changes happen. But residents still deserve communication, security, and basic respect. I truly hope conditions improve because right now many residents are exhausted and frustrated.
• SS

  Shaye

  Aug 5, 2025
  1.0
  Madera Apartments Review I’ve only been here 7 weeks and the issues are nonstop: • Toilet seat broke after 2 days — nails were poking out. I told maintenance, he never came back, so I had to buy a new plastic one myself. • Shower takes 10+ mins to get hot, water pressure is weak in both sinks, and the tub doesn’t drain properly. • Dead mouse in the wall plus 7 more caught since early July. • Roach caught on trap 8/4/25, baby roach in the sink the next day. I don’t leave food out or dishes in the sink. I barely even cook — I’m disgusted. • Large hole where mice are getting in still uncovered. I was told maintenance was coming twice (7/21 and 8/5). Both times — no one showed. Saw him driving off in his truck instead…. A joke. • Maintenance is unreliable. Tickets were placed by email and in person, but no follow-up. Only one guy services both Madera and Union Rowe. • Exterminators came once weeks ago. I was told they come biweekly — clearly not true. • Leasing office is impossible to reach. Calls get forwarded constantly. • RentCafe doesn’t work. My tenant code is invalid and can’t be reset, so I can’t even submit maintenance requests. This place may be cheap, but there’s a reason. My home is spotless — no crumbs, no trash, nothing left out — and yet I’m dealing with mice and roaches. I’ve never dealt with this in my life. Thank God I was given an electric mouse zapper, because I’ve caught 7 mice already. Without it, we’d be overrun. One mouse died in the wall and the smell was awful. My mom helped me move the stove and search the cabinets — we couldn’t find it, but that’s where the smell was coming from. I even bombed the entire apartment before moving in — one can per room — back in early June. I did everything right. So to now be seeing roaches? That’s an infestation. I don’t care if it’s one or two — that means there are more. I won’t be renewing. Just trying to get on my feet and move somewhere livable as soon as possible.
• KR

  Khanscious Robinson

  Apr 9, 2020
  1.0
  I don't know why the City didn't tear this place down when they demolished all the other houses on that street. That place is poorly constructed like an empty box. You can hear everybody that comes in the buildings. And tenants hang in the hallways like inmates on tiers.
• VD

  Vera Davis

  Apr 6, 2019
  1.0
  They are big and spacious however , mice and bug problem heavy. Maintenance is very sorry walls falling in and cracking , I don't suggest no one to live there