The Whitney

Reviews

• RR

  Robin

  6 days ago
  1.0
  DO NOT MOVE HERE!!! TLDR; Bugs, water shutoffs, useless office staff, poor communication, loud neighbors. This complex is cheaper than the surrounding ones for a reason. Been here almost a year and it’s been completely miserable. The German cockroach infestation is the biggest issue. I’ve killed 5-10 a day since moving in. The water to my unit has been shut off 4 times in the path month alone for “emergency leak repairs,” not including the other 3 times without any notice or explanation. The pool is constantly closed for ‘regular maintenance’ sometimes multiple times a week. The office staff is extremely unhelpful and rarely seems to know what’s going on, different employees give conflicting information. They will send 3 emails about punch socials but somehow can’t communicate important things like water shutoffs or construction. Once I was denied entry into my own home because they had just (without notice) painted the stairs to my entryway at 5pm on a workday. They also send complex-wide towing threats instead of contacting the owner directly. Package room is a mess. When lockers are full, your packages are left all over the floor with no notification. They’ll charge fees for packages left in lockers even when their system is down. Residents routinely leave trash, fast food, and beer bottles in the parking lot. People drive 30-40 mph through the parking lot and swerve to dodge the speed bumps, my car mirror has been busted multiple times while parked. The walls are paper thin so if you have loud neighbors you’re screwed, I can hear my upstairs neighbor snoring. The only positive thing about this place are the dudes driving the golf-carts who are actually kind and genuine. It’s unfortunate this place is so awful since it’s a great location near downtown Sandy springs and it has so much potential but the bugs, poor communication, noise, reckless tenants, and just overall terrible management make it a miserable living experience and impossible to recommend.
• JA

  jacob ayala

  Jul 28, 2026
  5.0
  The attention I’ve seen this property putting in beautifying the buildings and overall aesthetic is great to see and the office has been so nice! I’m happy to have come here, Joanna has been so great and being able to speak Spanish with someone helps tremendously with communication of any questions or concerns.
• JM

  Jalyn Mccall

  Jul 18, 2026
  1.0
  the leasing office does nothing about the thieves that steal packages out of the mailroom.
• JJ

  JM

  Jul 3, 2026
  1.0
  The location is convenient but that’s all that is good about this place. The office staff are unhelpful and largely don’t know what they are doing. They spam your phone with community wide messages to everyone to remind you of the complex rules (typically 1-3 texts and emails a day), the trash service is spotty at best despite paying monthly for it, and maintenance requests are ignored for long periods of time. There are other nearby complexes, choosing any of them is a better option.
• SR

  Shakiema Raphael

  Jun 24, 2026
  1.0
  I rarely leave reviews, but after months of trying to resolve concerns directly with management and corporate, I feel compelled to share my experience. Since moving into The Whitney in October 2024, I have dealt with a series of ongoing issues, including an apartment that was not properly cleaned at move-in, multiple package thefts, recurring leaks from neighboring units, water intrusion in several areas of my apartment, mold concerns, excessive humidity issues, and repeated maintenance requests that often required multiple follow-ups to receive updates or resolution. Over the course of my tenancy, I have documented leaks in my bathroom, closet, living room, and other areas of the apartment. I have provided photos, videos, and written communications regarding these issues. Despite the recurring nature of these problems, I have never received any rent concession, compensation, or meaningful acknowledgment of the impact these situations have had on my living conditions. What has been most disappointing is the lack of communication. Since June 12, I have made repeated attempts to obtain responses from both onsite management and corporate regarding ongoing concerns and a recent payment issue. To date, I have received little to no meaningful communication despite multiple outreach attempts. Adding to my frustration, I am now being restricted from using my bank account to make rent payments due to two administrative payment errors that were both immediately communicated and resolved. At no point did these situations result in a refusal to pay rent or a long-term unpaid balance. Meanwhile, the numerous maintenance and habitability issues I have experienced throughout my tenancy have received far less urgency. With rent due again soon, I am still waiting for answers and a reasonable resolution. Residents should not have to repeatedly chase management for communication while dealing with recurring maintenance issues and unresolved concerns. I hope this review encourages management and corporate leadership to improve responsiveness, accountability, and communication with residents. My goal is not simply to complain but to finally receive the attention and resolution these issues deserve.

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