Cozy Cat Suites

Reviews

• RC

  Richelle C

  2 days ago
  2.0
  Boarded my cat here a few months ago. When I picked him up a day earlier than expected, he was covered in dried feces, which was very concerning and upsetting to see. I felt that he had not been properly supervised or cared for during his stay. I expected a higher standard of attention from the facility.
• LD

  L. Delgado

  4 days ago
  5.0
  I love this place! First of all, the staff is very friendly, very responsive. And a huge big deal for me was to have cameras in the suites. I love being able to see my little kitty cat from wherever I was and I love the kitty cat report they’d send me about his day along with the pictures. I’m going to use them again and I highly recommend.
• RC

  Racheal Christian

  May 4, 2026
  5.0
  We collected our 4 cats after a 4 night stay and couldn't be happier. This was our first time boarding them and were a little nervous. The treatment our cats received was fantastic. They got to play out of their rooms everyday, and had a lot of staff interaction. The 24hr camera was a great comfort, as we could watch them anytime. My husband and I loved the daily report card updates. We will be using them for all our cats future stays. Thanks to the team at Herndon Cozy Cat Suites.
• LC

  Lexy Caster

  May 1, 2026
  5.0
  The best cat boarding! I use them for every little trip I am out of town because I know my cat is getting the attention and care she needs. My cat is always happy to be there she loves the staff. The staff is super patient and kind to my spicy cat. They play with her and give her lots of attention and stick to her food routine perfectly, and the camera access is so awesome to have to check in on her any time! We look forward to the daily report cards every night we are away to see what she has been up to. I have used them 4-5 times and just booked them again! Thanks Cozy Cat Suites!
• MR

  Makayla Redman

  Apr 16, 2026
  1.0
  ** Final Response Your latest response is unprofessional and very unbecoming of your business. No reasonable person would interpret a crisis decision involving an exchange of $160 for expenses as a deliberate “sale” of a pet whose original price was $1500. Additionally, please tell your employee that if she contacts me again, from her personal cell phone, I will file a police report. This will be my final response. **Please see photos for receipt confirming payment in full due to business' prior false statements claiming that I did not pay** I’m writing this as a new cat owner and a disabled veteran who relied heavily on my kitten for emotional support. I spent over $1,500 on my Siberian kitten and invested a lot of time and care into giving her a safe, loving home. She quickly became an important part of my life. During spring break, I needed to board her and admittedly underestimated the cost. I was overwhelmed and emotional at the time, and during that period, an employee from Cozy Cat Suites contacted me from her personal phone asking if she could adopt my kitten. That interaction felt inappropriate and, in hindsight, I wish I had been offered supportive resources or guidance as a new pet owner instead. To be fair, my kitten appeared to be physically well cared for during her stay. However, when I brought her home, she experienced stomach issues likely due to a food change, which led to additional stress and unexpected vet bills. As a new owner, I panicked. In a moment of crisis, I reached back out to that same employee about rehoming my kitten. She arrived within two hours and took her. About a week later, after I had stabilized, I reached out, explained that my decision had been made under distress, and offered compensation to have my kitten returned. She declined and kept my cat. I also attempted to contact the business to address the situation and speak with someone about what happened, but I did not receive a response. This has been a deeply painful experience, and I am still heartbroken. I share this not to diminish the care aspect of their boarding services, but as a caution to other pet owners—especially those who may be vulnerable or going through stressful moments—to be mindful of boundaries and to ensure you are supported with resources, not personal solicitations. I miss my baby and although this felt unkind, the employee seems to care for her. ***Response to business' updated response I have not been “constantly” contacting your business. After your employee refused to return my cat after only one week, I made one phone call asking to speak with a manager and was told I’d receive a callback, which never happened. I then left a review after spending over $500 with your business. Your comment about only owning pets if I can afford them is unnecessarily cruel. I paid for boarding because I was trying to responsibly care for my cat during a temporary difficult period. Please stop updating your response to my review and leave me alone. I am within my rights to share my experience.

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