Our comfortable lodging & safety-certified associates provide a welcoming place for dogs & cats to stay while you're away! Guests will feel at home with the around-the-clock care of our pet-loving staff. Welcome to our full-service hotel for dogs and cats featuring 24/7 safety-certified associates and an on-call veterinarian. PetsHotel is a great peace-of-mind alternative where cats can rest easy in comfortable quarters and dogs can enjoy playtime, salon services, training classes (including our boot camp class) and more!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.