Petco

Reviews

• RH

  Rebekah Harris

  Jul 26, 2026
  1.0
  I went in there looking for an item that showed they sold it online. There were 4 workers all in the same area I asked one of them for help he said yeah what’s up with an attitude. When I asked if they had said item he said no really quickly even though I showed him where they said they do online basically was like I don’t know what to tell you if we do they are down first aid aisle or something but never directed me to where that was or anything basically brushed me off and didn’t care. Totally rude.
• NV

  Nelson Viejo Viton

  Jul 21, 2026
  5.0
  Me encanta
• RS

  Ron Shields

  Jul 8, 2026
  5.0
  Nice clean pet store.
• AB

  allen bailey

  Jul 7, 2026
  4.0
  The employees were helpful with any questions and items needed
• DW

  Daniella Williams

  Jul 3, 2026
  1.0
  I am not shocked but I am disappointed. I am extremely disappointed with how this situation was handled. I have moved states and coming back to write this review. That is how much of an impact it has on me. Three years ago, I paid approximately $120 for a grooming service, and my dog was returned to me in about 20 minutes, still dripping wet. I expressed my concern with the groomer who stated “the groom was shortened due to them closing early for the holidays” if that was the case, they should of informed me to make that decision or i could of rescheduled . I contacted the manager because I did not receive the service I paid for. The manager did take her side. I received my dog who was freezing and shaking from her being wet and did not get my service completed. I did call Petco customer service to get my issue sorted and they offered me a refund for the service i partially received. I never went back to that Petco since the incident. I recently discovered that, following my complaint, a note was placed on my account that permanently prevented me from booking grooming appointments online . Every time I tried to schedule an appointment, I was required to call the salon due to this flag on my account, creating an unnecessary inconvenience that I was never informed about. I no longer use this Petco because of this experience, even though it happened over three years ago. What disappoints me most is that I had no idea my account had been flagged until a groomer at a different Petco pulled me aside and explained what had happened. For the past three years, I’ve been turned away from multiple Petco locations or required to schedule appointments in person and have my dog evaluated before receiving grooming services. I always assumed it was because my dog is a pug and accepted their policies without questioning it. After speaking with Petco Customer Service, I learned that my account had, in fact, been flagged with this Petco after I reported a legitimate concern about a grooming service I paid for but never received. Instead of addressing my complaint fairly, I was left with a restriction on my account that made booking appointments unnecessarily difficult for years, without my knowledge. Customers should never be made to feel like speaking up about poor service will result in long-term consequences. I simply wanted the grooming service I paid for. Instead, I spent three years dealing with an inconvenience that I didn’t even know existed. I appreciate that Customer Service is now looking into the matter, but this should never have happened. I hope Petco reviews its policies to ensure account notes are used appropriately and that customers who provide honest feedback are treated fairly.

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