I've been taking my two dogs here for about a year now. Had them groomed yesterday and one dog had two vaccines plus her ears looked at. I called the night before to get an estimate on price which was $260 before meds. I received two phone calls regarding the grooming only. Went to pick them up and check out and was told my total is $455. I was shocked and very taken aback. Apparently, my second dog had to have a vaccine that I was not told over the phone about and the dog treated for her ears had to have something done +2 medication's. I never received a phone call regarding her ear appointment or an update as to what they were treating her for. I asked to speak to the vet and she explained her condition. I told them I came in expecting to pay a little bit more than I was told over the phone, not $200 more. I am very disappointed that I was not called regarding my dogs ear appointment and had to ask to speak to the vet. I am the customer and should not have had to be the one to ask what the deal was with my dog's ears. The way they handled it was that I still had to pay and they did not apologize for not calling me about her ears or for not even sending a vet to me without me asking first. I am very disappointed with this veterinarian hospital. I expected a lot more. I will now have to find another vet because they handled the situation poorly. This is not good business. Now I have no other option other than to contact the BBB. This treatment is unacceptable. No apologies,not trying to work with me on anything, poor communication, just bad all around.
KH
Kathy Humphrey
May 3, 2026
5.0
Everyone was very nice and knowledgeable.
LL
Lo Lo
May 1, 2026
5.0
Very friendly and takes the time to answer any questions or explain any concerns.
MR
Mellisa Rogers
Apr 26, 2026
5.0
We love Dixie Animal Hospital. They have always been our place to take Hershey to keep him strong and healthy. The staff has always been courteous, kind and helpful. The staff knows Hershey and they love him and Hershey LOVES them!!!!!!!!!!
AB
A B
Apr 20, 2026
5.0
I will always choose DAH for my pets. They are so organized and quick. I've never had an issue coming here and I've been using them for 3 years so far and will continue using them for my pets in the future. Thank you Dixie Animal Hospital.
Frequently Asked Questions About Dixie Animal Hospital
What services does Dixie Animal Hospital provide?
Dixie Animal Hospital offers surgery, boarding, and grooming services treating every pet as if it were their own.
What are the operating hours of Dixie Animal Hospital?
The hospital is open Monday to Friday from 9 AM to 6 PM, Saturday from 9 AM to 4 PM, and closed on Sundays.
How can I make an appointment at Dixie Animal Hospital?
You can request an appointment online through their reservation URL or contact them by phone at +1 502-937-2987.
What payment options are accepted at Dixie Animal Hospital?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Dixie Animal Hospital via email or social media?
You can email them at dixieanimal@yahoo.com or follow them on Facebook at facebook.com/DixieAnimalHospital and Instagram @dixieanimal.
Where is Dixie Animal Hospital located?
It is located at 9428 Dixie State Rte, Louisville, KY 40272, USA.
Are there any car wash services near Dixie Animal Hospital?
Yes, Blue Iguana Car Wash and Zips Car Wash (which also offers auto detailing) are nearby and convenient for quick vehicle cleaning before or after your visit.
What other pet or veterinary services can customers find near Dixie Animal Hospital?
Nearby veterinary and pet services primarily include Dixie Animal Hospital itself, making it a centralized location for animal care.
Where can I find dining options around Dixie Animal Hospital?
El Comal, a Mexican taco and fast food restaurant, is located nearby and is a great place to grab a meal before or after your visit.
Are there any medical or health services close to Dixie Animal Hospital?
Yes, there are several including Baptist Health Medical Group Primary Care, UofL Physicians – Primary Care, UofL Physicians Cardiology Associates, Fresenius Kidney Care Southwest Louisville, and others nearby for comprehensive health services.
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