Banfield Pet Hospital

Reviews

• PH

  Paul Huber

  Aug 22, 2026
  1.0
  The worst Banfield I have experienced. Scheduled a puppy appointment for all shots and flea & tick medicine. The lady that was supposed to to be the nurse for our pup, was clueless it seemed and did not want to help. We had an account, they said there was an issue, we called the finance department who told us and the nurse there was a system issue and there was no issue with the account. Then she said she would have to reach out to the program manager who wasn’t there, when the guy on the phone said there’s no reason they couldn’t put a new account in my spouses name, since it is a Banfield system issue and not on the customer. Then proceeded to have the guy at the front desk call and talk to the same department just to tell us the same thing. We waited for 2 hours….the nurse didn’t ask us once if we wanted to just pay for the shots and everything. She didn’t want to help, she didn’t care. DO NOT GO TO THIS BANFIELD specifically. I’ve had great experiences at other locations, this one however…horrible. Not to mention it was not clean and you can tell it is going down hill physically inside the rooms as well.
• ZM

  Zuleimys Montesino

  Aug 21, 2026
  1.0
  Me parece de muy mala educación que uno llame y digan que cuentan con intérprete y cuando necesites alguien que te traduzca en español, simplemente te cuelguen o te digan que nadie habla español. Me parece un poco racista con las personas latinas. He llamado varias veces hoy y simplemente me dicen que nadie habla español cuando estoy esperando el resultado de una radiografía que costó $600 y iba a tener una respuesta de 24 a 48 horas han pasado más de 48 horas. Ellos tienen mi Gmail y tienen mi número de teléfono y ni siquiera han intentado comunicarse conmigo donde dejé. Claro que la mejor forma de comunicación era por correo o por mensaje de Texto.
• KN

  Kandice Nixon

  Aug 20, 2026
  1.0
  Scheduled an appointment for my dog yesterday. I scheduled the appointment at 02:30 PM for 05:00 PM. Get to the office at 04:40 PM and there is nobody at the counter. Get a call at 4:44 PM, answer, and explain that I’m standing in the lobby with my dog. Someone comes out, explains that we actually cannot be seen today because the provider is leaving at 05:00 PM. Very sweet dude. I hate he had to be the messenger for this vet who couldn’t even walk out and look at my dogs leg for a few minutes. I scheduled another appointment for our dog today at 10:30 AM. My husband takes off of work to take her. I get a call right before 08:00 AM that I actually cannot bring my dog in for an in room appointment, despite that being available for online scheduling. Rescheduled to 03:00 PM as I am desperately needing to get my dog seen. My husband took our dog in for her appointment today and not once saw the vet in person, didn’t speak to the lady, didn’t get any after care instructions explained. Just knows she needs to take an antibiotic- the reason? Obviously for an infection but would have LOVED to have actually had a decent human being explain that to us. After visit summary has NO problems and diagnosis. Alyssa Becker, DVM this is so egregious. I am so sorry to the staff, especially the young man that sent us away yesterday. These are things you should tell your patients YOURSELF. Clearly from these other reviews, the communication and treatment of most people is horrible. The only things truly listed on this after care summary are my dogs weight and the prescriptions she was provided. Temp, heart rate, none of that taken or collected. $50 just for our dog to get 6 inches of her leg shaved for further inspection. $285 total for my dog to have her weight taken, leg shaved, and sit in a room with my husband for almost 2 hours, 2 prescriptions, no explanation. Already emailed the “customer service email.” Do not recommend at all whatsoever.
• CC

  Chris Calomino

  Aug 19, 2026
  2.0
  They get 2 stars for the 5 star vet tech Marcy - she was very nice and patient. I get called to come in earlier bc my cat was ill and they want to "spend more time with her". The vet never came in once. Once I gave a max cost it seemed like I didnt matter to the vet I paid $72 for the visit only see the vet tech. Everytime I had questions she had to go back to talk the vet. What is this, a car dealership? Then I get told some bad news about what the vet found but no details of it other then we're not doing anything without blood work. Ok get that but how about what is the full scope of what youre seeing so I can make a decision? But with no vet to talk to, easy to make one. Give me my cat and I'm out. BS I had to pay for a full visit for this half rate hospital.
• CF

  Cindy Farnsley

  Jul 29, 2026
  1.0
  Find yourself a real vet if you value your pet and your time. I made an appt online and received a confirmation email. When I arrived @ 3:15 for my scheduled 3:30 appt and was told I was not on the schedule. She told me I need call next time for my appt because the online tool does not work. But they would work me in. I was put in a room with my 5.2 lb Maltese who had just been there 1 1/2 month prior for and allergy shot, for 2 and 1/2 hrs. I never saw a vet, only a tech who was nervous and clearly overwhelmed with her job. The tech came in and out of the room many times apologizing for my wait. When she finally took my dog to his exam, they had him for a total of 7-8 mins. Finally I was told that my dog did not weigh enough to take the meds for his allergies. They could prescribe it to him full strength but it would make him sick or they could cut the dose and it probably would not work at all. At that point, I had been there for over 2 hrs and asked to see the vet to ask my questions in person. After waiting another 30 mins in the same 8x6 room with not assurance or help whatsoever, I decided this is not the place for me to waste anymore of my time and my dogs anxiety, and we left. The line of people waiting outside of the exam room was unreal and everyone was on edge and pissed off. Then they have the nerve to leave me voice mails telling me I owe them $72.00 for holding me and my dog hostage for 2 1/2 hrs with no results. GO ANYWHERE ELSE BUT THIS BANFIELD!!!!

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