Banfield Pet Hospital

Reviews

• CD

  Clarissa Dennis

  Oct 7, 2026
  1.0
  I’m very disappointed in my experience with Banfield. They ignored signs of my cat getting sick and by the time I decided to take her to another hospital it was too late. The service when you call in averages between 10-20 minute hold times. 10/10 do not recommend.
• KH

  Kayla Hay

  Oct 4, 2026
  1.0
  I made an appt at 7am to be seen on a Sunday at 10:30AM. Drove an hour and a half just to be told they’re sorry they double booked, they cannot see our dog. Our dog who has an open traumatic wound on her chest, which is why she needed seen urgently on a Sunday. We were there when they opened and there wasn’t anyone else in the entire place, but they refused to see our injured dog. Left the receptionist to tell us, the dog nor nursing staff would come out to speak to us. Do not recommend. If they will not even evaluate an injured dog with no one else in the waiting room they obviously do not care about pets.
• MS

  Mandy Svensson

  Aug 11, 2026
  5.0
  Always amazing when we bring our Sam in. Love them!
• CS

  C B (Sizemore)

  Jul 29, 2026
  5.0
  One of the best vets I've been to. For anyone that is interested. They have these awesome wellness plans with monthly payments that end up saving you a lot of money. Staff is polite and attentive, treated every animal I saw with the same love and affection. They took the time to reassure me and educate me when I inquired about anything.
• JE

  Jason Ervin

  Jan 25, 2012
  5.0
  I was lucky enough to receive the best possible gift for Christmas: a new puppy. One of the many tasks of being a new pet owner is finding the perfect veterinarian. Lucky for me, I chose to go with Banfield at Pet Smart in Lexington, KY. On my first visit the nurse told me I was in luck because my dog was going to be seeing one of the best veterinarian’s they had. I soon found out that she was not lying, we saw Dr. Sarah Hensley. Not only does Dr. Hensley have one of the best personalities, she is attentive to the pet’s needs, treats you as though you are her only patient, and most importantly no matter how busy her day is she doesn’t let it affect her time with you. Too often in today’s busy life the quality of customer service has been traded for the quantity of customers a company can get through the door. This trend often leads to poor service and needs going unrecognized. Last week my dog, Joey, started making an awful sound in the middle of the night. Being a new pet owner I thought he was choking on something, it continued into the next morning and I called Banfield to see if Dr. Hensley was working and luckily she was. Joey unfortunately got sick with Kennel Cough from being at doggy day care; Dr. Hensley did a great job educating me about the cough and what preventive measures I can do in the future. I highly recommend any new or existing pet owner in the Lexington area to strongly consider Banfield, if she had a human practice I would see her myself!

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