Banfield Pet Hospital

Reviews

• MS

  Mandy Svensson

  Aug 11, 2026
  5.0
  Always amazing when we bring our Sam in. Love them!
• CS

  C B (Sizemore)

  Jul 29, 2026
  5.0
  One of the best vets I've been to. For anyone that is interested. They have these awesome wellness plans with monthly payments that end up saving you a lot of money. Staff is polite and attentive, treated every animal I saw with the same love and affection. They took the time to reassure me and educate me when I inquired about anything.
• CC

  Cyn Cornett

  Mar 30, 2022
  5.0
  Every employee that I have met here has been wonderful. Both in person and over the phone. They care about your animal, too. No matter how miniscule of a concern that I had, they addressed it. My dog is usually not too friendly with strangers, but she has never barked at any of the staff or acted in a protective manner around them. How my dog immediately reacts towards someone is often how I am able to tell that my dog feels comfortable around them and that I should be comfortable also. When I had an issue with my dog and they were not able to immediately diagnose her, they were upfront about it, gave me several options of possible treatments with recommendations for the best and worst of those. They did not just send me on my way with a "If it doesn't get better, call us back," they went ahead and scheduled an appt to follow up on the treatments and help me with other options if the first ones didn't work. I live an hour away from them and I love how great they are with my dog, so I am fine with driving that distance to see them.
• AC

  Anna Colombo

  Feb 1, 2017
  5.0
  The care for my pets was superb, very nice stuff.
• JE

  Jason Ervin

  Jan 25, 2012
  5.0
  I was lucky enough to receive the best possible gift for Christmas: a new puppy. One of the many tasks of being a new pet owner is finding the perfect veterinarian. Lucky for me, I chose to go with Banfield at Pet Smart in Lexington, KY. On my first visit the nurse told me I was in luck because my dog was going to be seeing one of the best veterinarian’s they had. I soon found out that she was not lying, we saw Dr. Sarah Hensley. Not only does Dr. Hensley have one of the best personalities, she is attentive to the pet’s needs, treats you as though you are her only patient, and most importantly no matter how busy her day is she doesn’t let it affect her time with you. Too often in today’s busy life the quality of customer service has been traded for the quantity of customers a company can get through the door. This trend often leads to poor service and needs going unrecognized. Last week my dog, Joey, started making an awful sound in the middle of the night. Being a new pet owner I thought he was choking on something, it continued into the next morning and I called Banfield to see if Dr. Hensley was working and luckily she was. Joey unfortunately got sick with Kennel Cough from being at doggy day care; Dr. Hensley did a great job educating me about the cough and what preventive measures I can do in the future. I highly recommend any new or existing pet owner in the Lexington area to strongly consider Banfield, if she had a human practice I would see her myself!

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