Banfield Pet Hospital

Reviews

• PM

  Patricia Maisano

  4 days ago
  5.0
  Great Dr and caring staff make every illness seem a lot easier to handle.
• MM

  Michele Malik

  May 29, 2026
  1.0
  Highly unprofessional they had my cat in there for 6 hours i had told them he needed his nails cut because he was drawing blood when he accidentally scratch ed my husband and he needed his comprehensive exam they didn’t cut his nails they wanted to put him on gabapentin which there’s no need for it he’s a well behaved cat like anyone he had a bad day they didn’t even call me to tell me anything i called them i. after noon they never pick up phone or have you on hold forever so you can hang up DrGraves didn’t even. one to talk to me like he did last time i will never bring him there again they list a great customer Kristy the front desk lady is no better i explained myself when i got there then she had the nerve to give me the wrong number to cancel my pet insurance
• SB

  Stephanie Baker

  May 18, 2026
  1.0
  Because of the fact that the elderly woman I live with and care for cannot stop feeding the dog, I had to get rid of them over the weekend. I have to to do what is best for the dog. I have a plan for healthcare with Banfield. My plan renewed last December. Even though I want to cancel the plan because I had to adopt out my pet, Banfield feels as though they need to add insult to injury! I now owe them over $65 a month, every month, from May 2026, today, until the end of the contract at the end of December. Do not work with this company if you plan on getting a Hospital‘s pet insurance! It is a rip off, you’ll end up paying more, and the rules all go in favor of what benefits Banfield. They do not care about ethics! My name is Stephanie Baker and I go to Brandywine Banfield and you have my dog’s name was Zeppy. You can call me if you’d like this review updated. You have the number. Stop ripping people off! That’s not good business practices and you should know better!
• DW

  Dana Williams

  May 12, 2026
  1.0
  Last month was our first time at this vet. We went in for an annual checkup and flea and tick meds. I was told that they gave my dog his first dose of meds and that I could come back in a month and they would give him another dose free of charge. They supposedly gave him an exam in the back while giving him his shots. I got home and realized that no one said anything about his teeth ( they are bad ) or the fact that he's going blind. I went back today and was told that there was a $9 charge for giving him the pill AND when I opened the box there were none missing. I spent over $550 and I will not be back!
• VC

  varsha chaudhary

  May 8, 2026
  5.0
  I had a very good experience at Banfield Pet Hospital. The staff was friendly, professional, and really caring toward my pet. The veterinarian took time to explain everything clearly and answered all my questions without rushing. The clinic was clean and well organized, and I felt my pet was treated with genuine care. I also like their wellness plan because it helps manage routine costs and keeps my pet up to date on vaccinations and checkups. Overall, I felt comfortable and confident leaving my pet in their care and would recommend them to other pet owners.

Frequently Asked Questions About Banfield Pet Hospital