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Sophia Hernandez
Jun 16, 2026
Had a sugary here for my mom today. Waited in the lobby for around 15 minutes without help until I rang the doorbell and immediately came out a woman seemed shocked as to how many people were there because at this point 3 other people were also now waiting for the same thing. Then we proceeded to wait another hour and while all of the other people before us got took back. We ended up going up to the desk again and then they stated they didn’t know we were here (we had been sitting in there face for an entire hour) they then proceeded to bring 2 more people back before they then bring my mother back for her surgery. No one seemed to really care about this problem at all. The costumer service was extremely bad and no one seemed to know what was going on.
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Christina Cristobal
Apr 22, 2026
Dr. Kudav and his team are phenomenal. He performed a cholecystectomy on me. He patiently answered my questions and provided detailed information from my initial consultation to my surgical follow-up. I highly recommend the Bhatti Clinic and Southdale Specialty Surgery Center.
Trying to cancel my appointment. I had an appointment scheduled for Monday 11/17@ 1:00pm. I was hospitalized for 11 days and moved to Transitional care on 11/18. Mid Friday afternoon on 11/14 I tried to cancel Mondays appointment via the app. due to me being still in the hospital at Southdale Fairview for cardiac issues. The app wouldn't let me cancel or reschedule, it said I couldn't do this and needed to call in. Which I ended up trying to do after my PT so I didn't try calling until later afternoon about 4:46 pm. I was on hold listening to the music and the second person in que according to the computer generated voice. Listened to music longer, it's now 5:04. After closing and the call dropped. On Monday mid morning 11/17 I tried calling again and went to a hold listening to music again for 18 minutes, I hung up because it was taking to long and my OT worker showed up at my hospital room for my daily OT care.
I tried cancelling with no luck. I will try calling again today 11/20 to cancel the follow-up appointment scheduled for 11/24 due to me being in Transitional care for 2-3 weeks. In the app my missed appointment says No Show. Frustrating and difficult to cancel. Is this their way of making it difficult so they can bill insurance for a no show? 🤔
Wish me luck!
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Kim Sampson
Oct 22, 2025
The receptionist was rude. My daughter and I arrived a little early for her appointment. The receptionist told her that she couldn't check in until 15 minutes before her scheduled time.
Between the 2 receptionist, they were singing and talking very load. Making weird noises. One receptionist was checking a patient, while the other one was singing a song.
Another patient said her name was spelt wrong on her bracelet. They claimed thats how it was put in her chart and blamed it on someone else. A nurse explained how her name was supposed to be spelt, and then they realized they made the mistake and reprinted the patient bracelet. What a sceen they had, over who did what. Blaming someone for thier mistake. Please.
I had such a headache from listening to this singing and load laughing, noises and conversations between each other, I had to leave until my daughter was done.