MC
Michele Catino
May 25, 2026
Kirsh Title handled the sale of my home. Everything seemed to be done at the last minute, sometimes leading to us incurring "rush" fees. Basic information that should have been verified upfront was not, which led to settlement dollars changing AFTER I had already signed the documents. I'm sorry, but had the title company asked the buyers a simple question like "are you first time home buyers?", we could have avoided most of the mess. That seems like a pretty simple thing to do. Instead, they mixed up 2 closing files - but never apologized for doing so. This is just my opinion, but I think that when a title company is drawing up legal documents, they should verify the information before they have people signing them. Doing verification at the closing table (especially after one of the parties has already signed the documents) is too late. I brought all of this up to the owner, and, unfortunately, he was rude and condescending in his reply. He did not like me pointing out the multiple errors. He just said "we're human". Yes, I do understand that. But, I also understand what good customer service looks like. And, when a customer is not happy, the solution is not to insult them and then offer a back-handed apology. Leading with the apology would have been the appropriate way to handle - and that would have gone a long way in alleviating the frustration that this transaction caused.