RC Willey

Reviews

• TS

  Todd Smith

  1 day ago
  1.0
  Horrible delivery driver, one husky guy and one slim guy, slim was ok husky was a rude jerk who tracked grease in our house and ruined are carpet, his attitude seemed to be it was our fault because he picked it up in our yard I will never again have these guys deliver anything accidents happen, but you never treat a customer the way he acted
• MP

  Marsha Perry

  2 days ago
  5.0
  I always have a great experience with RC Willey! I most recently purchased a livingroom set and bedroom set from the Orem store and everything from sales to delivery was great! The guys that delivered (120 miles away) were some of the most careful movers I’ve ever had and I appreciate that! I always shop RC Willey first.
• JG

  Jared Gutierrez

  Aug 7, 2026
  5.0
  My fiancé and I went to buy a kitchen table, a couch, a mattress, and a bedframe for our new home. Usually, I hate shopping. Shopping for clothes or furniture can be a real pain. But the guy that was helping us, “Nook the Cook” is what he called himself, was amazing! He didn’t mind taking his time with us. And he mentioned a lot of things that we didn’t even really think about either. We were in and out with new furniture. It was delivered and it went well!
• AA

  Anon

  Aug 5, 2026
  1.0
  Just bought a new washer a dryer, the delivery drivers seems incredibly lazy, and unfriendly, arriving an hour late of their arrival window, one just stuck next to the truck, the other brought them in, then they claimed the water valves were stuck and wouldn't close so we would need a plumber to come fix it, and they could be back, "If not tomorrow, then the next day," after they had left, we were able to get it installed ourselves, the valves weren't stuck, as we soon found out. They just seemed like they wanted to get out as soon as possible. Very much not satisfied.
• MP

  mark peaslee

  Aug 1, 2026
  1.0
  Our experience with our RC Willey started out great. But now I would give zero stars if that was a possible rating. Back in December, I purchased a sectional from RC Willey. When it was delivered, the quality was honestly terrible. The good news is that RC Willey stood behind their satisfaction policy, let me return it without any hassle, and helped me choose a different sectional. The customer service during that process was excellent, and that’s exactly why this experience has been so disappointing. I ordered our replacement sectional on April 11 and was told it would arrive by early May. It’s now August, and we’re still waiting. Since then, we’ve received only part of the sectional, so our living room has random couch pieces sitting in it while we continue to wait for the rest. Every couple of weeks we call for an update, and it’s always the same story: “another three weeks,” “it’s in the warehouse,” or “someone will call you tomorrow.” Nobody ever follows through. We started by working with our salesman, but he did not follow through or provide reliable updates. We then escalated to his supervisor, who also failed to take ownership or resolve anything. After that, we went to a manager, and still nothing. Apparently all the RC Willie employees are capable of is reading what’s on their computer screen and don’t seem to actually know what is going on, or they don’t even seem to care. Regardless, there seems to be no one capable of resolving the issue. Every time we speak with someone, they act surprised—“this was ordered back in April?”—and then nothing happens afterward. Last night I called again, and the customer service supervisor said a store manager would call me back shortly. I never received a call. I paid over $6,000 for this couch that we still can’t use months later. Delays happen—I understand that. What I don’t understand is the complete lack of communication, follow-through, and accountability at every level. The unfortunate part is I really love the couch itself, but I need the full sectional I paid for, not pieces of it sitting in my living room for months. RC Willey clearly has the ability to provide great customer service because we experienced it at the beginning. But after the sale, it feels like nobody gives cares.