RC Willey

Reviews

• MR

  Marcia Rosenvall

  Oct 7, 2026
  3.0
  The delivery driver never called me when he was on his way. I was told he would call at least 10-15 minutes before arrival. When it is required that someone be home, it is not even possible to arrange it when the window is 2 hours and the driver doesn’t call when getting close! The tracking app is what saved the day. But even then, the truck could leave any time for the next delivery. It could be 5 minutes or 30 minutes! I had even called and asked that the driver call when it’s 30 minutes out.
• AL

  Alise Long

  Oct 5, 2026
  1.0
  Do NOT do the semi-annual flooring sale. Worst mistake I made for my home. Not only was the install horrible, but the warranty is an absolute joke. The laminate wood floor has separated in areas and the carpet is still shedding. Attempted to make a claim. They said they would replace some of the laminate wood, but the carpet was "just fine and normal to shed after a year". They refuse to cover anything with the carpet. Two months after initial contact, cannot get ahold of the warranty person. They claim he's on vacation. I would honestly dish out more money for installation elsewhere. Bunch of crooks who don't stand by their product or warranty.
• MM

  Marissa McCosh

  Oct 3, 2026
  5.0
  I went to find a mattress, and I am picky about a lot of things when it comes to mattresses so I was not sure how it would go. Keith took the time to listen to what I wanted in a mattress and was very patient as I tested the ones he recommended. There was one I really liked, and he helped me through the process of buying it. At first I wasn’t sure how I would get it to the car, but Kieth told me all I had to do was pull around to the loading area and show them my receipt and they would bring it to me. There was also an option to have it delivered to my house, but I opted out. Overall a great experience.
• RG

  Ruby G

  Oct 3, 2026
  5.0
  Great service overall! Our saleswomen, Michelle Orton was so nice and helpful! She took the time to help us find the colors that would go best with our living room and was patient while deciding on our final choices. She even gave us cookies while checking out for the whole family! Delivery was on time and the delivery men were super quick bringing in my new couches and friendly. Definitely recommend to family and friends.
• ES

  Eduardo Sanchez

  Sep 23, 2026
  1.0
  I genuinely expected to leave a 5-star review because our salesperson was great. Unfortunately, everything that happened after the sale completely changed my opinion of RC Willey. The delivery experience was nothing short of unacceptable. Before they arrived, I had the area ready for our new bed. I only needed a little help leaning the existing mattress up so I could get it out of the way. The delivery crew refused and told me they were not allowed to move furniture. Fine — I can understand if that’s company policy. What I cannot understand or excuse was the attitude and complete lack of willingness to help. I told the driver, “Hold on, let me figure this out so you can assemble the bed.” Instead of giving me even a few minutes, his response was essentially, “Nope, gotta go, bye,” and they LEFT. So now I’m stuck assembling the bed myself despite paying $100 specifically for assembly. I immediately contacted customer service expecting them to recognize what happened and help make it right. Instead, I was met with more attitude and very little understanding. They refused to arrange for the delivery team to return within a reasonable timeframe, and their solution was essentially that I wait until Saturday — leaving us without a properly assembled bed in the meantime. What makes this especially disappointing is that I have been an RC Willey customer for OVER 10 YEARS. I’ve spent my money here, maintained accounts here, and continued giving RC Willey my business because I believed there was value in being a long-term customer. Apparently, that loyalty means very little when there’s actually a problem. I wasn’t asking for anything unreasonable. I wasn’t asking the delivery crew to rearrange my entire house. I simply needed a few minutes to move a mattress so they could complete the assembly service I PAID FOR. A great salesperson earned RC Willey what would have been a 5-star review. The delivery crew and the way customer service handled the situation turned it into one of the worst customer-service experiences I’ve had. At this point, unless RC Willey makes this right, I intend to close my accounts and take my business elsewhere. After more than a decade as a customer, I never thought one delivery would be enough to lose my business — but the way a company handles a problem says far more than how they handle the sale.