Hobby Lobby

Reviews

• ST

  sheryl taylor

  Jun 22, 2026
  5.0
  Getting married had alot of ideas and items and favorite store
• WB

  William Baldwin

  Jun 15, 2026
  5.0
  I really like Hobby Lobby. I can get just about everything that I need for what ever projects I happen to think up.
• CS

  Cassandra Sifuentes

  Jun 14, 2026
  1.0
  Very disappointed—not by what the store has to offer, but by the customer service. I visited the Weslaco location this afternoon in search of a decorative wall cross to use in an arts-and-crafts gift for my mother’s birthday. This purchase carried sentimental value, making it especially important to me. Upon arriving, I approached a cashier and asked for assistance locating the item. She was very kind and directed me to the section where crosses were displayed. Unfortunately, I was unable to find the specific item I was looking for. Prior to visiting the store, I had checked the website, which indicated that the item was in stock. I returned to the front of the store and approached an older woman with short hair who appeared to be a manager. Unfortunately, I did not get her name. I asked if she could help me locate the item. Without checking, her immediate response was, “Oh no, we don’t have it. We’ll probably get it next week.” I then asked if she could at least verify whether the item was still in stock. She insisted that their system could not determine whether it was available and seemed visibly bothered by my request. I felt completely dismissed. There was no attempt to help further, no offer to have another employee assist, and no effort made to verify the information. Determined to find the item, I continued searching on my own and eventually asked a third employee for assistance. Her name was Jasmin, and she was incredibly kind, attentive, and helpful. Almost immediately, she recognized that the item was likely located in the crafts section and personally guided me there. Sure enough, the item was exactly where she suggested and was in stock, just as the website had indicated. As I was leaving after making my purchase, I saw the same woman who appeared to be a manager. I informed her that the item had been located and that another employee had helped me find it. Her response did little to change my impression of the interaction. As someone who also works in a leadership role, I understand the importance of setting the example for customer service. Customers should never feel dismissed or inconvenienced for asking for assistance. A simple willingness to help, investigate, or delegate the task to another team member can make all the difference. I want to recognize Jasmin for providing the level of service every customer deserves. Her attentiveness and positive attitude turned what had been a frustrating experience into a successful one. I hope this feedback reaches the appropriate person and that the employee involved receives coaching and accountability. Customer service should be about helping people, not making them feel like they’re a burden.
• VD

  Vicki DeShazo

  Jun 2, 2026
  5.0
  Maybe not craft Heaven (too small for ALL your needs) but a nice variety, friendly people.
• MV

  Maria Villanueva

  May 29, 2026
  5.0
  Buen ambiente,reservas solo en ocasiones especiales. Pero puedes acudir normalmente sin reserva, buena comida buen servicio..