La-Z-Boy Webster

Reviews

• OO

  O

  Jun 10, 2026
  1.0
  DO not buy from here. The worst customer service from company. Delivered leather sectional with crooked feet, gap between connecting pieces so large light shines through and stitching came apart on multiple pieces within 2 weeks. Still no resolution after 3 months of customer service “help”. This is worst buying experience we have ever encountered with any company. That says a lot. Save your money and buy elsewhere. Do not buy recliner sectionals from this company. Below is what you get for a HUGE price tag.
• MG

  Mike Gilbreath

  Mar 19, 2026
  1.0
  I bought 2 chairs from La-Z-Boy. One of the chairs was broken when it was delivered. It was making a lot of noise as it went down. I called the store the next morning. They spoke to the store, and they were going to bring me a chair a week later. A week later, they showed up and said they could not exchange it because I had dog hair on the chair. I called customer services, upset, and no one returned my call. I called 2 more times, and all I was getting was that they would return my call in 24 to 48 hours, and no call. I called the store, and the Manager said he could not help and I would have to call customer service, but if customer service doesn't call me, get back with him. I called customer service, and 6 days later, they have not called back. I called the manager, and he sent an email to Yoland. She called, claiming they cannot fix my chair because of dog hair, and she never told me about it. I got this chair for my wife. At that time, she was starting CANCER KEMO. She has stage 3c, and I was trying to make her as comfortable as I could. Since we bought the chair, and now she is going HOPIC. Yoland at La-Z-Boy told me my wife is not dying. I was never told to clean the dog hair off my chair, so I can get it fixed. WHAT MAKES ME SO MAD IS THAT LAZIER BOY AND YOLAND ARE MAKING THIS CHAIR ISSUE SO BIG. I WOULD NOT BUY FROM THEM AGAIN. THEY DON'T CARE, JUST TO DO THEIR WARRANTY!!!!!!!!!!!!!!!!~!!!!!!!!!!!!!
• DD

  Debra Dawson

  Jan 22, 2026
  2.0
  Very overpriced and saleswoman ignored us as soon as she figured out we really meant what we said we were looking for.
• MM

  Mike McAllister

  Jan 12, 2026
  1.0
  We own 6 pieces of La-Z-Boy furniture and have been happy with all but one piece that has cushion damage from shipping. Unfortunately I will not buy another piece due to the horrible support and lack of communication by this company. Customer Service will not answer their phones, return calls, or respond to emails. Of course they were quick to block and repairs once their delays pushed daya past our cushion warranty date. I have tried communicating through the retail store who has been helpful, but they too are unable to get a response from the Customer Service and Corporate Services Teams. Very disappointing considering the cost of this furniture. I would avoid their products unless it is something where quality and support is not a concern.

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