Lowe's Home Improvement

Reviews

• PS

  Pam Slattery

  3 days ago
  4.0
  I appreciate the decor they offer, the paint selection and that I can take a Sherwin Williams paint to them and they will match it exactly and the staff here are friendly and helpful.
• CL

  Chad Langen

  May 12, 2026
  2.0
  I have gone in two days in a row. The first day, I stood at self checkout for over 10 minutes waiting for an associate to come due to some issue with the price of a product. There was one lady doing returns for somebody, and apparently she was watching over the self checkout area as well. When she paged for a manager, nobody would respond to her. After about 5 minutes, somebody finally showed up to help her do an override. Ridiculous. The next day, I went in looking for a washing machine. There wasn't a single associate to be found. I noticed the "Press for help button" and pushed it. The automated announcer called for an associate to appliances nearly 10 times before somebody finally showed up. Terrible customer service. Y'all obviously need to hire more help.
• MR

  M Ramsey

  May 11, 2026
  5.0
  Placed an online order, when I went in to pick it up, the staff was friendly and helpful. In and out, and on to my task.
• TV

  Thomas Vrbas

  May 1, 2026
  1.0
  I found out through this process that not all Lowe's Locations and their employee are not the same. I originally ordered these items from the Weatherford TX Lowes. The day of delivery they were a no show. I Called in the next day at 8:00AM and spoke to Jackson in fulfillment, he apologized for not calling and said there was an issue with inventory. Jackson then said he was going to use an ICB to get the product and would let me know by the end of the day what my new delivery date would be. At 7:00PM I had not received a call, so I called back and spoke to a ASM (Shelley), she informed me that Jackson had left for the day. She said she would work on the order and call me back. Approximately 10 minutes later I got a phone call from Jackson on his personal cell phone. He said he had forgot to call me (this was the second time) and that there was an issue with the product. Jackson informed me that he would have to order the product from the manufacture and it would take approximately 10 to 12 business days, I told him, that was fine and to place the order. The next morning, I reviewed the order only to find that the order had been Cancelled. I called into the store to speak again with Jackson to ask what was going on. I was transferred to Katelyn the manager of fulfillment. She was very very rude with me from the get-go. She told me that they were not going to order in the product and would not get the product from another store. I tried to ask why and tried asked for her help in getting the same price from another store but she continued to argue and talk over me. I finally had to become rude and ask for the store manager. She refused to transfer me, I continued to insist on speaking to the store manager, after asking several ways to speak with the store manager, she said hold on, and after 20 minutes, I finally had to hang up. Katelyn had put me on a forever hold, she had no intensions on transferring me. I say all this to let you know that the KELLER Lowes, TX was able to work with me to quickly get the product to their store and delivered to me. A wonderful and whole hearted thank you to Martin, at the Keller, TX Lowes, without his help I would not have received my order!!!!
• DH

  Daniel Hutto

  Apr 25, 2026
  1.0
  Lowe's sold me two sets of faulty Christmas lights and refused to refund the second set due to how the first exchange was done by their customer service team. Their call center support was accusatory and unhelpful. Don't shop at Lowe's period, they make it difficult to replace their cheap products on purpose.

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