La-Z-Boy Tyler

Reviews

• CM

  Caleb Morgan

  1 day ago
  5.0
  Great furniture, great people, and an all-around awesome experience! The team at La-Z-Boy in Tyler knows how to make you feel welcome and takes the time to help you find exactly what you’re looking for. If you’re furniture shopping, definitely give these guys a visit. You won’t be disappointed!
• SM

  Sophia Mitchell

  1 day ago
  5.0
  La-Z-Boy in Tyler, TX, delivers a fantastic shopping experience! The store has a great selection of quality furniture, and the customer service is top-notch. Their team is welcoming, knowledgeable, and genuinely committed to helping customers find exactly what they need.
• EC

  Ethan Caldwell

  1 day ago
  5.0
  Excellent experience at La-Z-Boy! The store has a fantastic selection of quality furniture, a welcoming atmosphere, and outstanding customer service. Blake Hendricks delivers outstanding customer service! His professionalism, friendly attitude, and dedication to making sure customers are taken care of truly set this La-Z-Boy apart.
• SM

  Sebastian Moore

  6 days ago
  5.0
  I had an excellent experience at La-Z-Boy! Dana Upchurch was fantastic to work with. He took the time to help me explore my options without making me feel pressured, and his customer service really stood out.
• JJ

  Jax

  Sep 28, 2026
  1.0
  My husband and I purchased two expensive La-Z-Boy recliners from the Tyler store approximately five years ago, including the extended warranty and fabric protection. My chair was a power recliner because of progressive back problems, so reliability and customer support were especially important to me. Unfortunately, my experience with this store has been disappointing from the beginning. The first chair I purchased had one armrest nearly an inch higher than the other. After waiting for a service technician, he simply looked at the chair and told me there was nothing he could do. The problem was never corrected. Because of my worsening back condition, I eventually could no longer comfortably use that chair. The only reason we returned to La-Z-Boy was because their wireless remote system was so easy to use and found the Jasper model to be the most comfortable chair we tested anywhere. Before purchasing, I specifically expressed concerns to our salesperson, Dana, about my previous experience and whether the store would stand behind its products if there were problems. I was repeatedly assured that the store was under new ownership, customer service was a priority, and that any issues would be handled promptly. Those assurances played a major role in our decision to purchase again. On July 26, we ordered a Jasper recliner in the fabric and color of my choosing. The chair was delivered on September 23. Unfortunately, it arrived with the wrong fabric and wrong color, and it was not comfortable as the showroom model had been. The back cushion appears overstuffed while the fabric is loose at the bottom, allowing the filling to shift. One armrest has large wrinkles caused by improperly stretched fabric, while the other armrest fabric is noticeably loose. Most importantly, the chair causes significant discomfort for my back. The very next day I contacted Dana and explained the problems. I even offered to keep the chair if they would simply adjust the cushioning to make it comfortable. At first I was told there was nothing that could be done. After pushing the issue, I was eventually contacted by the service department. That conversation was extremely disappointing. From the beginning, the person I spoke with was rude, dismissive, and argumentative. When I explained the issues, I was basically asked, "What do you want?" I requested a simple adjustment to the cushioning and help with the obvious workmanship issues. I was told that would not be done. The conversation eventually became so unpleasant that I ended it. My husband and I then went to the store and asked to speak with the manager. Instead of showing concern, introducing himself, or even asking how he could help, he seemed completely uninterested in resolving the situation. Despite the amount of money we have spent with this company over the years, I left feeling that once the sale was complete, my concerns no longer mattered. We are retired, living on a fixed income, and purchases of this size are not easy for us. I am also dealing with significant back pain and other health challenges. This has created tremendous stress and frustration at a time when I simply needed a comfortable chair and a company willing to stand behind its promises. My biggest disappointment is not the chair itself—it's the repeated assurances that customer service would be different this time, followed by complete unwillingness to address the problems once the purchase was made. I hope someone from La-Z-Boy corporate or store ownership reads this review and reaches out with a genuine effort to resolve the situation. Until then, I cannot recommend the Tyler location to anyone considering a major furniture purchase.

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